Customer support home page mockup
- Durum: Closed
- Ödül: $215
- Alınan Girdiler: 11
- Kazanan: RockingGraphics
Yarışma Özeti
** Note: We are looking for longer-term designers for the core product. Most likely those consultants will be selected from this contest.
The goal of this contest is to create a Photoshop mockup for a customer support home page that will be used on the www.1to1Service.com website. The page will be used to provide support to customers and will include a self-help knowledge base, live chat support, ticket submission, and a portal where customers can view their interaction history and set communication preferences. The deliverable will be a layered Photoshop file.
The primary focus of the page should be on the self-help knowledge base, but it should reflect navigation for the other support elements. The self-help KB will contain a list of topics and a listing of articles (FAQs). The customer should be able to search or browse the KB for answers. Separate filtering fields might also be included to further narrow down the search results.
This contest is for the design of the landing page only. The view of search results, display of articles, submission of support tickets, etc. will be the subject of a future design contest that will start immediately after this one. The minimum requirements for the landing page include:
1. Include the main navigation from the top of the www.1to1Service.com website. The support page should appear to be integrated with the corporate website.
2. A register/login option to view past history and preferences
3. List of KB articles that are organized using the content found at https://1to1.iservicecrm.com/FindAnswers.aspx
4. A link, button, or floating box to select live chat
5. Consider alternatives to improve the user support experience, such as the top 10 most common questions.
For inspiration – here are some example support home pages:
• http://help.pond5.com/hc/en-us/categories/200073773-Buyer-FAQ
• http://help.walmart.com/
• https://shutterfly-2.custhelp.com/
• https://coral-eng.custhelp.com/
• https://nfp.help-us.everydayhero.com/hc/en-us
• https://support.lytro.com/hc/en-us
• basspro.custhelp.com
• http://support.zenentertainment.com/support/home
Aranan Beceriler
İşveren Geribildirimi
“Top quality work!”
swhitsit, United States.
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