Customer Retention defines all the necessary actions and activities carried out by a business organization in a bid to decrease their rate of customers outflow i.e. to cut down the rate at which their customers defect to other business organizations.

Customer Retention aims at helping business organizations to maintain and retain existing customers as much as possible. Some of the strategies adopted under Customer retention include brand loyalty and customer loyalty initiatives.

Move for customer retention begins right from the first contact of the customer with the company and continues all through their relationship. Basically, Customer Retention can be applied to all companies as long as the company is involved in product and service delivery, be it a B2C or B2B company.

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    CUSTOMER SERVICE 3 gün left

    Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information.

    €29 / hr (Avg Bid)
    €29 / hr Ortalama Teklif
    66 teklifler
    CUSTOMER SUPPORT 3 gün left

    Customer Service Representative Job Duties: Attracts potential customers by answering product and service questions; suggesting information about other products and services. Opens customer accounts by recording account information. Maintains customer records by updating account information.

    €36 / hr (Avg Bid)
    €36 / hr Ortalama Teklif
    28 teklifler

    Önde Gelen Customer Retention Topluluk Makaleleri