Remote IT Support Technician – After-Hours - 10/08/2026 14:05 EDT

@ExpertNetworkEng

Hello, I’m a Senior Network & Security Engineer with 10+ years of hands-on experience designing, implementing, and migrating enterprise and service-provider networks. I specialize in Network Security, SD-WAN, routing & switching, enterprise wireless, and secure network architecture, helping companies modernize legacy networks, improve reliability, and reduce WAN costs. Core expertise: - Firewalls & Security: FortiGate, Palo Alto, Cisco ASA / Firepower IPsec & SSL VPN, site-to-site, remote access, policy design - Routing & Switching: Cisco ASR/ISR, Catalyst, Nexus, Juniper Routers (M10, MX 960) and SRX 500 (BGP, OSPF, EIGRP, IS-IS, MPLS, VLANs, STP, HSRP/VRRP) Enterprise LAN & campus design - LAN Switching (Multi-Vendor): Cisco, Juniper, Meraki, HP, Aruba, FortiSwitch Access/core design, redundancy, QoS, segmentation - Enterprise Wireless: Cisco WLC & APs, Cisco Meraki Wi-Fi, Ubiquiti, Aruba Wi-Fi, FortiAP Coverage design, roaming, security, troubleshooting - SD-WAN: Fortinet SD-WAN, Cisco SD-WAN (Viptela), Cisco Meraki (hub-and-spoke, MPLS + Internet, segmentation, HA, traffic steering) - Cloud & Hybrid Networking: AWS / Azure / GCP Site-to-site VPN, routing integration - Network Automation: Python Certifications: CCIE Enterprise Cisco Certified Specialist – Enterprise SD-WAN Implementation CCNP Data Center CCNP Security Juniper JNCIA-Junos, JNCIA-Cloud If you share your current setup and goal, I can propose a clear and practical solution. Best regards,

@ramygoda1590

Hi there, I am networking expert specialist and consultant for more than 11 years, who spend my free time to learn about new technologies in networking, security field to be always up to date. please just ping me on chat to have a short discussion on your project i will always look for solving your tasks ickly. below is a brief on my experience: Technology Specialist: --------------------- - Can design, implment large scale networking and make exaplanation reports. - Practice on Cisco Packet Tracer, GNS-3, EVE-NG. - Excellent pracitce on VMware WorkStation, Virtual-Box - VPN (IPSEC,IKE v1 or v2 ,L2TP ,OPENVPN, DUO Authentication). - Routing Protocols (BGP, OSPF, EIGRP .. ). - Wrie Technical Reports with excellent and format. Skills and Hands on Experience: ------------------------------- - Cisco devices (routers, switches), routing protocols, IPSEC, Cisco ASA Firewall. - Fortinet Devices: FortiGate, Forti Manager, Forti Analyzer. - wireless (WLC, Access Points): CISCO, Aruba, ubiquiti. - Juniper (M7, M10, MX 480, MX 960) and SRX (300, 500). - Operating Systems: Linux servers (Ubuntu, RedHAT, Debian), windows (Windows server 2012, 2016 ..etc). Regards, Ramy

@linuxpro2008

Worked with all kind of servers and all panels since 2007 And currently working as linux system administrator If you need to start as soon as possible contact me And tell me more details about what you want to Tell the time and cost accurately, please contact me now, looking forward to work with you Best regards

@hayteekeys

HI, KINDLY READ THROUGH MY PROPOSAL I am applying for the remote overnight L1 technician role supporting your GTA-based MSP clients. I bring solid independent troubleshooting skills for servers, network drives, VPN, remote workstations, and production app access issues, with a reliable quiet home setup and clear English for phone support. MY APPROACH ✅ Phase 1: Triage escalated tickets within the 2-hour window, gather details, and begin remote diagnosis using RMM and remote desktop tools. ✅ Phase 2: Resolve L1 issues such as network drive/share connectivity, VPN problems, server errors, and login/licensing for production apps. ✅ Phase 3: Escalate anything beyond scope cleanly to on-call seniors, document actions, and handle basic ticket intake 9–10 PM ET as needed. ANSWERS TO YOUR QUESTIONS A user could not reach network drives after connecting to VPN. I confirmed the VPN tunnel was up, checked DNS and route tables remotely, reset the VPN client profile, flushed DNS, and verified share permissions. Connectivity restored within the response window and the user confirmed full access. I use AutoCAD, Adobe Creative Cloud, SketchUp, and Bluebeam at the access/login/licensing level (license activation, launch failures, network license server issues, and profile resets). My hourly rate is CAD $20–30/hour My timezone is GMT+1and i have a Quiet home office with reliable internet ready for remote work.

@mayankinnovative

Equipped with my nearly 2 decades of experience developing in PHP and specializing in WooCommerce, Laravel, and WordPress, I guarantee efficient solutions to your technical problems. My proficiency extends further into third-party API integrations, payment systems, debugging, security measures, and performance optimization, all areas crucial to remote IT support. My exceptional troubleshooting abilities on network connectivity issues will assure a smooth rollout on this after-hour undertaking—the possibility of a VPN challenge or problems for instance. Although I haven't supported AutoCAD or SketchUp specifically, the breadth of my IT support experience gives me a deep understanding of virtual applications and their possible stumbling blocks. With clear English communication skills for phone-based support like yours requires, the overnight IT shift won't tamper with my efficacy. Moreover, operating autonomously is part of my strengths as I’ve been working proficiently without the need for constant supervision for years. Regarding availability and pricing, I am fully prepared to work from 9PM-5AM ET long-term. My hourly rate in CAD aligns well with the high-quality service I provide and should not strain your budget in any way. As for pickle- the time I used AI to resolve a VPN hurdle quickly comes to mind. The user couldn't establish a VPN connection due to outdated VPN client configurations.

@shadabkhan92

Sure thing. Hi there! My name is MOHD SADAB, a seasoned and full-fledged IT professional specializing in Azure technologies. While my profile might not match the conventional description, I assure you that my skill set is more than competent for the task at hand. In my decade-long career in AI systems, an integral part has been end-to-end implementation of infrastructure and ensuring minimal disruption. During a time when the global pandemic forced organizations to quickly shift to remote work, I led a team that successfully facilitated this transition for a global company using Azure's RDS services centrally. I'm confident in my capability to implement VPN and networking configurations required for smooth functioning. Regarding your choice of applications, while my primary focus hasn't been design/production software per se, I am extremely comfortable learning new tools and was intrigued by the projects you mentioned like AutoCAD or Adobe CC. This curiosity has always driven me to familiarize myself swiftly with new intricacies and I would bring that same eagerness to resolving any application-related issues you might have.

@moha262

Hello! I understand you need a dependable L1 MSP technician for overnight escalations, with strong remote troubleshooting across VPNs, network drives, server connectivity, remote workstations, and access/licensing issues in production applications. I have experience troubleshooting VPN and network connectivity remotely by isolating DNS, authentication, routing, and endpoint issues, validating connectivity through remote tools, applying the appropriate configuration fix, and escalating infrastructure-level problems with clear diagnostic notes; I’m also comfortable supporting AutoCAD, SketchUp, Bluebeam Revu, Adobe Creative Cloud, and Blender at the access/login/licensing level. I can work independently within the 2-hour response requirement, document every action clearly, and use AI as a productivity tool without replacing hands-on troubleshooting skills—pickle.

@mobasherreza10

As a seasoned IT Support Technician with an extensive background in providing remote assistance, I am confident that I can deftly handle the after-hours technical escalations and provide efficient resolution. Recently, I faced a complex VPN connectivity issue; through my strong troubleshooting intuition, I identified it as a misconfiguration in the VPN server and resolved it by reconfiguring the firewall settings. My adeptness with network troubleshooting combined with my experience using remote desktop tools and VPN make me a perfect fit for this role. My skills extend beyond the conventional infrastructure management to embrace design applications like AutoCAD, Adobe Creative Suite, SketchUp, Bluebeam, and Blender - some in even advanced capacities. Having worked on different creative projects using these programs, I've also encountered and emerged victorious over access/login/licensing problems clients often encounter. This proficiency, combined with my thorough understanding of your entire tech stack including common MSP tools is sure to be an asset.

@rbtech1984

pickle Hello!! Reliable overnight L1 support for VPN, network connectivity, Windows workstations, remote access, and server-related issues, with quick troubleshooting and proper escalation. * What type of client issues are most common overnight? * Which applications need the most access or licensing support? * Would you prefer a fixed overnight schedule each week? A VPN connectivity issue was resolved remotely by checking the connection status, validating network settings, renewing the connection, and confirming access to the required resources. Relevant experience includes VPN, networking, Windows support, and remote troubleshooting. Ready for 9 PM–5 AM ET coverage and the initial training period. Previous relevant projects have built a practical, calm, and dependable approach to remote support. Happy to discuss the role and demonstrate the troubleshooting approach in chat. Best regards Farhin B

@kelvinyo

I have over 10 years of experience in remote IT infrastructure, networking, server, VPN, and end user support. I work independently, document tickets clearly, and escalate issues beyond the agreed L1 scope. In one case, a remote user connected to the VPN but could not access the company’s network drives. I checked the assigned IP, routing, DNS, firewall policies, and permissions. The issue was caused by incorrect DNS settings and a missing route to the server subnet. After correcting them, I reconnected the VPN, remapped the drive, and confirmed access with the user. I have not directly supported AutoCAD, Adobe Creative Cloud, SketchUp, Bluebeam Revu, or Blender. However, I am a fast learner and am confident I can handle L1 installation, login, licensing, permissions, and connectivity issues. I remain calm even when an issue puts a client in a pickle. My rate is CAD 12 per hour. I am available from 9:00 PM–5:00 AM ET, including weekends, and can attend the two weeks training. I reside in Malaysia (MYT, UTC+8) and have reliable internet and a quiet workspace. I have already signed the NDA and provided the required police clearance certificate.

@uttamk402

Hi, I am an experienced L1 technician ready to resolve any overnight technical issue for your MSP. I frequently resolve remote VPN issues, recently, I fixed a network drive connectivity error by correcting a misconfigured local firewall that was blocking the VPN tunnel. I have supported Adobe Creative Cloud and AutoCAD by troubleshooting user login, licensing, and access-level errors. Currently I am working in one of Big 4 Company as a Data Engineer and Technical Support for Azure, GCP and other Data Analytics related software. My rate is $8 CAD/hr, and I am fully available for the 9 PM–5 AM ET shift, including weekends. I am based in India (IST timezone) and have a quiet, reliable home setup ready for remote support.

@husainahmed2000

pickle Understanding your need for a remote after-hours L1 IT technician to handle overnight support, server issues, VPN connectivity, and design application access from 9 PM to 5 AM Eastern Time. Services provided based on your requirements: * Reliable L1 remote desktop, VPN, and network share troubleshooting * Level one support for specialized software like AutoCAD, Adobe Creative Cloud, and SketchUp * Fast response times within the requested two hour window for all ticket escalations * Basic ticket intake management and smooth handoff to senior technicians * Full availability for the overnight Eastern Time shift and paid onboarding training Let us connect in chat to discuss my technical background, review the NDA requirements, and plan the onboarding schedule. Best Regards, Hussain Ahmed

@mobiwebsolutions

pickle ✋ Hi There!!! ✋ THE PROJECT GOAL: PROVID RELIABLE OVERNIGHT L1 IT SUPPORT WITH FAST REMOTE TROUBLESHOOTING AND CLEAR ESCALATION. The requirements are clearly understood, with focus on: 1. Remote VPN, network drive and workstation troubleshooting. 2. Server error and connectivity issue diagnosis. 3. Support for AutoCAD, Adobe CC, SketchUp, Bluebeam and Blender access issues. 4. Fast ticket response with proper escalation beyond L1 scope. 5. Independent overnight coverage with clear communication and reliable support. Similar remote IT support work has included VPN connectivity issues, remote desktop troubleshooting, Windows environments and application access problems. A practical troubleshooting approach is always used before escalation. pickle <-- Questions --> 1. Which RMM and remote access tools are currently used? 2. What ticketing system will be used for overnight escalations? Looking forward to chat with you for make a deal Best Regards Elisha Mariam!

@gulanovas

Hello, I’m interested in your overnight L1 Technician role. My background is in system administration, networking, cybersecurity, Windows/Linux troubleshooting, and hands-on lab environments. I have completed the Google Cybersecurity Professional Certificate and the Cisco Networking Academy Network Technician course, where I gained hands-on experience through simulated labs covering IP configuration, DNS, connectivity, routing, wired/wireless networks, and troubleshooting common network issues. I am also preparing to obtain CompTIA Security+ in September 2026. I have not yet handled VPN issues professionally, but I have troubleshooting experience from home labs involving network connectivity, DNS, routing, firewalls, remote access, and virtual machines. I have not professionally supported AutoCAD, Adobe CC, SketchUp, Bluebeam, or Blender, but I am comfortable learning their L1 login, licensing, installation, and access troubleshooting procedures. I am based in Germany (CEST and available for 9 PM–5 AM ET, including weekends, as well as the training period. I work systematically, document my troubleshooting, and know when to escalate issues beyond L1 scope—without turning a simple ticket into a pickle. Best regards, Gabrielius

@jd19498

Hello, I am highly interested in the Remote L1 IT Support position. I have strong experience in technical support, networking, and remote troubleshooting. Here are the answers to your questions: 1. VPN/Network Issue Resolution: A remote user couldn't connect via Cisco VPN. After checking their local internet, I took control via RMM, checked event logs, and found a routing conflict. I fixed it by flushing DNS, resetting TCP/IP, and adjusting the virtual adapter metric settings, restoring connectivity. 2. Software Support: I have supported AutoCAD and Adobe Creative Cloud at L1 level. I assist users with license validation errors, login issues, and application crashes by clearing corrupted cache files and resetting proper permissions. 3. Rate & Availability: My rate is $11.00 CAD/hr. I am fully available for the overnight shift (9 PM–5 AM ET), including weekends. I have a quiet setup and stable internet. 4. Timezone & Country: My timezone is IST and I reside in India. I am ready to sign the NDA and provide a police certificate. Also, I always keep a jar of pickle in my room for quick late-night snacks during my overnight shifts! Ready for the 2-week training. Best regards, Jaydeep

@fortunem23

Hi, I’d be a strong pick for this role because I already work in a network operations environment where remote troubleshooting, connectivity issues, escalations, and working independently under time pressure are part of the job. I’m comfortable troubleshooting VPN/connectivity issues, DNS/DHCP, routing, remote access, network shares, and diagnosing whether an issue is client-side, network-side, or server-side before escalating. I’m also used to documenting incidents clearly and working within defined response/escalation procedures. I’m based in South Africa (SAST) and can reliably cover the overnight shift. I’d bring a network-engineering mindset to the L1 role: troubleshoot methodically, communicate clearly, resolve what I can, and escalate with useful technical information when needed.

@bluedream1236

Hi Team from GTA, I'm based in Malaysia (GMT+8) - your 9 PM - 5 AM ET shift is 9 AM - 5 PM my time, so I can cover your overnight 100% alert and with a quiet home office, no night-shift fatigue. VPN/Network example: A user couldn't access network drives after VPN connected. I checked route print, found DNS was still using ISP, flushed DNS, re-added split tunnel, and re-mapped drive via IP instead of hostname. Fixed in 15 mins. App support: Supported Adobe CC (login loop, licensing 205 error), AutoCAD (FlexLM license checkout failed), Bluebeam (revoke/re-activate) at L1 level - reinstall, sign-out/in, check license server port 27000. Rate & Availability: $11 CAD/hour, available 7 days for 9PM-5AM ET + 2-week training window. My timezone Malaysia, country Malaysia. Reliable fiber internet, backup 4G, quiet room. Comfortable to escalate with clear notes and use AI as tool, not replacement - pickle. Can start with NDA + police clearance this week.

@nnekaedeh25

Hi, I have experience providing remote L1 technical support, troubleshooting VPN, network, and workstation issues, and supporting users in business environments. I work independently, follow escalation procedures, and can meet your 2-hour response SLA. **pickle** **1. VPN/Network Issue:** A remote user could connect to the VPN but couldn't access network drives. I verified the VPN tunnel, renewed the network configuration, flushed DNS, and found the mapped drive was pointing to an outdated server path. After remapping the drive and reconnecting the VPN, access was restored and all resources were verified. **2. Application Support:** I have supported **Adobe Creative Cloud** and **AutoCAD** with installation, licensing, activation, login, and access issues. While I don't provide software training, I'm comfortable troubleshooting environment and licensing problems. I'm also confident learning your processes for SketchUp, Bluebeam Revu, and Blender support. 3. Rate & Availability: - CAD $14/hour (negotiable) - Available for the **9 PM–5 AM ET** overnight shift, including weekends. 4. Location: - Timezone: **WAT (UTC+1) - Country: Nigeria I'm reliable, have a stable internet connection, a dedicated home office, and I'm available for the 2-week onboarding period. I look forward to contributing to your overnight support team.

@viditk3

Hi, I’m interested in this L1 Remote IT Technician role. I have professional experience in enterprise IT support, troubleshooting, incident management, escalation management, and remote user support. In my previous role, I handled 4,000+ enterprise support requests while maintaining SLA compliance and coordinating with technical teams. I have experience troubleshooting workstation and connectivity issues, including diagnosing VPN/network-related problems, following structured troubleshooting procedures, documenting issues, and escalating cases beyond L1 scope. I have not directly supported AutoCAD, Adobe Creative Cloud, SketchUp, Bluebeam Revu, or Blender, so I would not claim hands-on experience with these applications. However, I have strong enterprise IT troubleshooting experience and can support access, login, licensing, and workstation-level issues while escalating application-specific problems when required. Rate: CAD $9/hour. I am based in India (IST, UTC+5:30) and can work the required 9 PM–5 AM Eastern Time schedule. I’m interested in the ongoing position and am comfortable working independently, following procedures, maintaining accurate tickets, and learning your RMM and support tools during training. Regards, Vidit