Multi-Tenant AI Customer Service Platform

We are building a scalable, multi-tenant SaaS platform for customer service and conversational AI, empowering platform owners to manage multiple client businesses. Each client can manage their own agents, intelligent bots, and support operations across WhatsApp and Webchat in one unified system. Key Capabilities: Account & Subscription Management with self-onboarding, flexible plans, and secure payment gateways. No-Code Intelligent Bot Builder supporting multiple languages (including Arabic), visual flow design, NLP/LLM-based conversations, AI training from client data, and ready-to-use industry templates. AI & Automation for intent/sentiment detection, smart replies, automated routing, and follow-ups. Agent Mobile App with unified inbox, real-time notifications, and offline sync. Customizable Live Chat Widget with multi-language support and pre-chat forms. Omnichannel Messaging Hub to manage WhatsApp and Webchat in one place, with one WhatsApp number connected to multiple agents. Campaign Management for WhatsApp and Email with bulk personalized messages, scheduling, and analytics. Advanced Dashboards & Reports covering bot, agent, and campaign performance, channel traffic, and export options. Customer Profile & Lead Management including contact details, tags, communication history, lead capture, source tracking, and assignment to agents. Ticket Management with auto-creation from chats, priority/status control, agent assignment, SLA tracking, and internal notes. Booking Management System to display categorized services with details, allow booking via WhatsApp calendar, support multiple payment methods, multi-service selection, booking history, and promotional offers. This platform combines automation, AI, and user-friendly tools to deliver faster, more efficient, and highly customizable customer engagement.

Project ID: 39685620