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My immediate priority is to pinpoint AI opportunities that improve customer-facing solutions for our banking and NBFC clients, with customer service automation at the forefront. Within the first 90 days I expect a clearly articulated AI roadmap that shows how Large Language Models, agentic workflows, generative techniques, classical ML, and intelligent process automation will be woven into our existing loan-origination, collections, and digital banking products. Scope of work • Map the end-to-end customer support journey across our client banks and identify high-value automation moments—chat, voice, in-app, and back-office triage. • Evaluate build-vs-buy options for LLMs (OpenAI, Anthropic, Cohere, open-source) and outline the data, prompt-engineering, RAG, and governance strategy required for safe deployment in regulated BFSI environments. • Produce at least two working PoCs that demonstrate measurable gains in first-contact resolution, average handling time, or cost-to-serve, ready for pilot rollout with a flagship NBFC. • Define a phased talent, tooling, and MLOps plan so our product and delivery teams can scale these capabilities across the rest of the platform. • Establish success metrics and a commercial model that converts automation gains into new subscription or usage-based revenue streams. Success will be measured by a signed-off roadmap, live PoCs, and an implementation blueprint that product, engineering, and sales can immediately act on. Ongoing collaboration happens directly with founders, product heads, and client success leads, so clarity in both technical depth and business storytelling is essential.
Project ID: 40465716
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20 freelancers are bidding on average ₹645 INR/hour for this job

Hello, I trust you're doing well. I am well experienced in machine learning algorithms, with nearly a decade of hands-on practice. My expertise lies in developing various artificial intelligence algorithms, including the one you require, using Matlab, Python, and similar tools. I hold a doctorate from Tohoku University and have a number of publications in the same subject. My portfolio, which showcases my past work, is available for your review. Your project piqued my interest, and I would be delighted to be part of it. Let's connect to discuss in detail. Warm regards. please check my portfolio link: https://www.freelancer.com/u/sajjadtaghvaeifr
₹1,575 INR in 40 days
7.1
7.1

I'm a senior AI/ML strategist with hands-on experience in LLMs, agentic workflows, and intelligent automation for regulated financial environments. Within 90 days I'll map your end-to-end customer support journey across banking and NBFC clients, identify high-value automation opportunities across chat, voice, in-app, and back-office, evaluate build-vs-buy LLM options with a clear RAG, prompt-engineering, and governance strategy, and deliver at least two working PoCs demonstrating measurable gains in first-contact resolution and cost-to-serve. Deliverables include a signed-off AI roadmap, live PoCs ready for pilot, a phased MLOps and talent plan, and a commercial model converting automation gains into recurring revenue — presented clearly for founders, product heads, and sales teams. Ready to begin immediately.
₹1,300 INR in 40 days
6.1
6.1

Your requirement is a strong fit because BFSI AI transformation requires more than chatbot deployment — it needs regulated AI architecture, measurable operational impact, governance, and scalable adoption strategy across banking workflows. I’ll handle: • AI opportunity assessment for banking/NBFC workflows • Customer-support journey mapping • LLM/RAG architecture recommendations • Agentic workflow and automation strategy • PoC development for customer-service automation • Build-vs-buy evaluation for AI providers • Governance, compliance, and risk-planning frameworks • AI roadmap and phased implementation planning • MLOps/tooling strategy • Commercialization and revenue-model planning Recommended stack: • OpenAI/Anthropic + RAG architecture • Vector databases + secure retrieval layers • LangChain/LangGraph agentic workflows • Secure BFSI-grade deployment strategy Relevant experience: • AI SaaS and automation systems • LLM/RAG implementations • Workflow orchestration platforms • Enterprise operational dashboards • AI-driven support ecosystems Portfolio: https://www.freelancer.com/u/Microlent The most important success factor here will be designing AI workflows that are operationally measurable, regulator-conscious, and commercially scalable rather than simply deploying generic conversational AI. — Rajesh Rolen
₹575 INR in 40 days
4.0
4.0

Hi, we are a team of 20+ AI/ML Engineers based in Delhi - have completed 300+ projects with 100% client satisfaction & long term association. My name is Krishna Kant, and I am the perfect fit to drive your Fintech AI Strategy Roadmap. With a comprehensive understanding of AI development and expansive skillset in Machine Learning (ML), my team has devised and deployed several advanced, tailor-made AI solutions for businesses addressing a diverse range of complex challenges; precisely what your project requires. We have specifically deployed state-of-the-art ML algorithms and deep learning architectures to create cutting-edge NLP frameworks, with intimate knowledge of using LSTM and transformer models for language understanding – a skillset that aligns perfectly with your project's intent to improve customer-facing solutions through automation. Furthermore, our expertise encompasses dealing with large-scale unstructured data – a crucial aspect when evaluating build-vs-buy options for LLMs. Backed by our experience in applying machine learning in regulated BFSI environments, we can formulate an effective data management and governance strategy for data privacy as well as model interpretability. One of the other areas where we excel is in converting automation gains into new revenue streams, and we are confident that we can establish success metrics and a commercial model that will help optimize the gains from the implementation of AI strategies within your organization.
₹400 INR in 40 days
3.5
3.5

My name is Harsh, and I am excited about the opportunity to help drive your fintech AI strategy. With over 8 years in Data Analytics & Science and proficiency in multiple areas including Machine Learning, Data Visualization, Analytics, A/B Testing and more - I bring a breadth of experience crucial for this project. I’ve specifically worked with companies in the BFSI domain and helped them leverage data to optimize their operations and dramatically improve customer understanding. This aligns perfectly with your need for identifying high-value automation moments and mapping the customer support journey. My skills will enable me to evaluate build-vs-buy options for Large Language Models (LLMs) that adhere to banking regulations, engineer required prompts, outline critical governance strategies, and much more. In addition to offering technical expertise, I also bring valuable soft skills such as data storytelling, business intelligence, and stakeholder communication that will make collaboration with founders, product heads, and client success leads smooth and effective. My record is built on translating complex datasets into actionable insights for significant impact. Let's use my blend of deep technical skills and strong business acumen to produce a roadmap, live PoCs, clear implementation blueprint while defining a phased talent plan so you can scale the capabilities across your platform successfully.
₹575 INR in 40 days
2.6
2.6

With my team, we offer far more than just development skills. We provide strategic input, business consulting, and the capability to bridge technical depth with compelling storytelling. This is crucial for us to be effective in producing the solutions you need for your banking and NBFC clients. In previous projects, we’ve tackled similar challenges by developing robust customer support interfaces such as chat, voice, in-app, and back-office triage systems. Our data-driven approach to problem-solving has been incredibly effective in the past. We can efficiently evaluate different LLMs like OpenAI, Anthropic, Cohere among others and create a detailed strategy for safe deployment in regulated BFSI environments. Regarding AI-enabled customer service automation, we understand that reducing first-contact resolution time and average handling time while optimizing costs are imperative. From my experience in MLOps, I'll develop an implementation blueprint that your product, engineering, and sales teams can immediately act on. Most importantly, I can bring your AI roadmap to life within the proposed 90 days timeline by providing not one but two working Proof of Concepts (PoCs). These PoCs will demonstrate measurable gains that will set you on a path to converting automation gains into new revenue streams.
₹450 INR in 40 days
0.0
0.0

As a Python developer and AI/ML expert, I have the perfect skill set to drive your fintech AI strategy roadmap. My work intensely revolves around transforming raw data into valuable insights and developing intelligent systems that effectively solve real-world problems – exactly what you're in need of! I'm proficient in all the tools and languages mentioned in your project description - from Pandas, NumPy, Scikit-learn to LLMs, NLP, RAG, and more. This means I am well-equipped to take on every aspect of your project from mapping customer support journey to building PoCs and even devising a talent plan. In terms of my experience with regulated BFSI environments, my understanding of safe deployment and governance strategies for AI models is extensive. Alongside this, I bring a keen knowledge of the build-vs-buy quandary; crucial for identifying the best LLMs for your needs. I'll ensure an appropriate conversion strategy to maximize automation gains and generate new revenue streams. Lastly, readiness and collaboration are two aspects central to my work ethic. Upon project completion, you'll have not just theoretical vision but actual working PoCs ready for pilot rollout. Additionally, I welcome continuous collaboration with founders/product heads/client success leads as it improves efficiency and clarity further aligning the solution with business needs. Looking forward to hearing from you soon!
₹575 INR in 40 days
0.0
0.0

<<<✔Consider it DONE✔>>> YO! I understand your project and I'm eager to help. LUI, your reliable Web & AI partner, here to rapidly convert your immediate needs into reality. My vast experience with WordPress combined with my expertise in AI tools, automation, CRM workflows and more can be a game-changer for your project. My approach is not limited to providing technical solutions; I genuinely care about your project's usefulness, sustainability, and alignment with business goals. Looking forward to being part of your project! You will surely be impressed by my work! Not sure what the next step is? I offer free and professional consultation -- I'm just a text away. All the very best, Josh
₹575 INR in 40 days
0.0
0.0

Hello there, I noticed you need a 90-day AI strategy and execution roadmap focused on BFSI customer service automation, where LLMs, agentic workflows, classical ML, and IPA are mapped directly into real banking use cases such as loan origination, collections, and digital banking support, with clear PoCs demonstrating measurable impact on FCR, AHT, and cost-to-serve. I currently manage AI transformation workflows for regulated environments where customer journey mapping, RAG-based knowledge systems, LLM evaluation across OpenAI/Anthropic/open-source stacks, and production-grade PoCs are designed specifically to move from concept to pilot-ready deployment, and I would love to support the same for your banking and NBFC clients. Your requirement is very clear, especially the need to balance innovation with governance in BFSI contexts, ensuring safe deployment through proper data handling, prompt architecture, retrieval pipelines, and compliance-aware design, while also delivering tangible working prototypes that prove business value quickly within the first 90 days. Best regards, Mobasher Reza
₹575 INR in 40 days
3.0
3.0

It’s clear that you're seeking to enhance customer-facing solutions through AI in a highly regulated sector. The challenge lies in identifying automation opportunities within your banking and NBFC clients, while ensuring compliance and effectiveness. With over 12 years of experience in Full-Stack Development and Mobile App Automation, I can strategically map the end-to-end customer support journey using technologies like React.js for web applications and Flutter for mobile interfaces. I will evaluate the build-vs-buy options for Large Language Models, leveraging tools such as Appium or Playwright for PoCs that show measurable improvements in first-contact resolution and cost efficiency. My approach includes defining a phased MLOps plan to scale these capabilities across your platform, paired with a commercial model to capitalize on automation gains. To ensure we are aligned, could you share any specific metrics or KPIs you currently track that will help shape the success of this roadmap?
₹750 INR in 7 days
0.0
0.0

Hi, I can help you build a 90-day AI roadmap for customer service automation across banking, NBFC, loan-origination, collections, and digital banking workflows. I have 3+ years of AI/ML, automation, and financial data experience, including Morningstar/PitchBook exposure, with hands-on work in LLMs, RAG, prompt engineering, document intelligence, Python, FastAPI/Flask, SQL, vector databases, and MLOps-style deployment. I can deliver: - Customer support journey mapping across chat, voice, in-app, and back-office triage - AI opportunity matrix for loan servicing, collections, KYC, complaints, and agent-assist workflows - Build-vs-buy LLM comparison across OpenAI, Anthropic, Cohere, and open-source models - BFSI-safe RAG, governance, PII handling, and human-in-the-loop strategy - Two working PoCs focused on first-contact resolution, handling time, or cost-to-serve - Rollout plan, success metrics, and commercial model for subscription or usage-based revenue Suggested PoCs: 1. Customer Support RAG Assistant with citations and escalation logic. 2. Collections / Loan Operations Agent Assist for summarization, issue classification, next actions, and response drafting. My goal is to deliver a clear roadmap, live PoCs, and an implementation blueprint your product, engineering, and sales teams can act on quickly. Best regards, Sarath Kumar
₹400 INR in 30 days
0.0
0.0

With hands-on experience in Generative AI, LLM integrations, and AI-powered web applications, I can contribute effectively to building scalable automation solutions for banking and NBFC workflows. My strengths lie in identifying practical AI use cases, designing intelligent customer support systems, and developing solutions using technologies such as LLMs, RAG pipelines, AI agents, and workflow automation. For this project, I can help map customer support journeys, identify high-impact automation opportunities across chat, voice, and back-office operations, and build working PoCs that improve response time, customer experience, and operational efficiency. I can also assist in evaluating AI models and tools, designing scalable AI architectures, and creating deployment-ready solutions aligned with business and compliance requirements.
₹600 INR in 40 days
0.0
0.0

Hello am an AI Strategist with deep experience in deploying Generative AI and LLM frameworks within high-stakes environments like BFSI. I understand that for your banking and NBFC clients, AI isn't just about "chatbots"—it’s about reducing cost-to-serve while maintaining strict data governance. My approach for your first 90 days will be twofold: First, I will audit your loan-origination and collection journeys to identify "high-friction" points where Agentic Workflows (using frameworks like LangChain or CrewAI) can automate back-office triage. Second, I will deliver a build-vs-buy analysis for LLMs, comparing OpenAI/Anthropic with open-source models (Llama 3/Mistral) hosted in secure VPCs to ensure regulatory compliance. I don’t just deliver code; I deliver measurable PoCs. I will focus on improving First-Contact Resolution (FCR) through RAG-enhanced support systems that actually understand banking nuances. By the end of the roadmap, you will have a clear MLOps plan and a commercial model to turn these automations into recurring revenue streams. I excel at bridging the gap between technical engineering and founder-level storytelling. Let’s collaborate to make your Fintech AI strategy a market leader. When can we discuss the specific pain points of your flagship NBFC? Best regards , Farouk saliu
₹575 INR in 40 days
0.0
0.0

I can help you identify and prioritize AI opportunities across your BFSI customer journey, with a strong focus on customer service automation. In the first 90 days, I will map high-value automation points across chat, voice, in-app, and back-office workflows, evaluate build-vs-buy options for LLMs and related AI tools, and design a safe deployment strategy for regulated banking environments. I will also develop two practical PoCs with measurable impact, along with a phased roadmap covering talent, tooling, MLOps, success metrics, and a clear commercial model. My focus will be on delivering a roadmap and implementation blueprint that are both technically sound and business-ready.
₹575 INR in 40 days
0.0
0.0

Hi — your scope aligns directly with systems I've built in production. At Iwayplus (IIT Delhi incubation), I deployed a RAG chatbot for a national institute — hybrid FAISS + BM25 with cross-encoder reranking, 15,000+ queries at sub-2s latency on GCP. Cut per-request latency 60% via FP16 and GPU batching. I can replicate this as a PoC for your NBFC pilot. For your deliverables: LLM Evaluation — Hands-on with OpenAI, Anthropic, and open-source (Qwen, Llama). Can benchmark build-vs-buy on cost, latency, and governance for regulated BFSI. Working PoCs — Built NeuraDesk, a multi-agent LangGraph system (Intake → Knowledge → Action → Escalation) with safety gates and auto-escalation to humans — directly applicable to your chat/voice support automation. MLOps — Docker, LangSmith tracing, RAGAS evaluation, CI enforcement. Can define phased tooling and scale plan. Top 3 in Apollo Hospitals Medical AI Challenge (100+ teams) — experienced building AI for regulated, high-stakes domains. Available immediately. Happy to discuss on a call. — Subhash
₹510 INR in 40 days
0.0
0.0

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