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We have a self-hosted VICIdial system where agents are incorrectly becoming LAGGED/PAUSED because the agent heartbeat and last_update_time are not being refreshed reliably. We have already traced the issue significantly and do not want the troubleshooting restarted from scratch. The established chain is: Browser JavaScript refresh timer → AJAX request → [login to view URL] → PHP processing → agent heartbeat/refresh → last_update_time → VICIdial background processes → LAGGED status. We identified that the browser is repeatedly calling [login to view URL], and the request returns HTTP 200 but an incorrect/blank response, which causes JavaScript processing to fail. We also found PHP warnings related to an undefined $DB variable in functions.php. Current investigation shows that [login to view URL] mainly sets last_update_time when the vicidial_live_agents record is initially created, while the continuous heartbeat update mechanism still needs to be traced and repaired. Goal: identify the exact root cause of the failed agent heartbeat, restore reliable continuous last_update_time updates, ensure agents remain properly active/READY without falsely becoming LAGGED, and verify that autodialing works normally. The solution must be a permanent code/configuration fix, not a workaround such as manually updating MySQL timestamps, disabling LAGGED detection, or masking the symptom. The freelancer should be experienced with VICIdial, PHP, MySQL/MariaDB, JavaScript/AJAX, Asterisk and VICIdial background Perl processes and should document exactly what was changed and why.
Proje No: 40674775
20 teklifler
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20 freelancer bu proje için ortalama ₹3.210 INR teklif veriyor

Hello, We would be glad to assist you with this project. Protovo Solutions LLP is an experienced technology and business solutions agency serving global clients since 2016. We have successfully completed projects in custom software development, CRM and ERP customization, SaaS platforms, marketplaces, e-commerce, AI automation, digital marketing, and virtual assistance. Our team has hands-on expertise in Laravel, CodeIgniter, PHP, Node.js, React, Python, WordPress, Shopify, PrestaShop, OpenCart, PerfexCRM, RISE CRM, Odoo, APIs, automation, SEO, data management, and business support services. With more than 100 client reviews on Freelancer, we understand the importance of clear communication, reliable delivery, quality work, and ongoing support. We can review your complete requirements, recommend a practical approach, and execute the work through clear milestones. Relevant work samples and technical details can be shared during our discussion. Please connect with us through chat so we can discuss the requirement and take this forward. Kind regards, Protovo Solutions LLP
₹1.500 INR 7 gün içinde
6,9
6,9

Hello, I have 11+ years of experience as a Senior UI/UX and Front-End Developer, delivering high-quality, user-focused web solutions. I specialize in building clean, scalable, and pixel-perfect interfaces that ensure smooth performance across all devices and browsers. My focus is not just on development, but on creating fast, SEO-friendly, and conversion-optimized experiences. ? “Here’s what I deliver:” ✅ • Frontend: HTML, CSS, SASS, Tailwind CSS, Bootstrap • JavaScript: JavaScript, jQuery, React, Angular, Next js • Platforms: Shopify, WordPress, Webflow • UI/UX: Responsive design, animations, performance optimization I’m available to start immediately and would be happy to discuss how I can add value to your project. Best regards, Nirbhay
₹1.050 INR 4 gün içinde
4,2
4,2

Greetings I am Erinc I am a Web Developer since 2020 knowledgeable in PHP and Perl. I can confirm I will provide the Fix VICIdial System Lagging and Heartbeat Issue you're looking for strictly under your budget. I am available to start right now and regularly on desk everyday. Looking forward to hear from you. Thanks for your consideration.
₹1.050 INR 7 gün içinde
3,8
3,8

Drawing on my 10+ years of experience as a **Senior PHP & Full-Stack Developer**, I’ve specialized in building and troubleshooting custom web applications, which makes me an ideal candidate for resolving your VICIdial system lagging and heartbeat issue. Not only am I familiar with PHP, JavaScript, AJAX and MySQL, but I also boast an in-depth understanding of the VICIdial system and the background Perl processes that are causing your lags. One of my key strengths is being able to work with existing and legacy codebases efficiently, as well as performing root cause analysis on complex issues. Building reliable, scalable systems is the cornerstone of my work, and ensuring your agents remain active without becoming falsely lagged aligns perfectly with my skill set. Additionally, my ability to communicate clearly and deliver on time will ensure effective collaboration throughout the project. Lastly, should you choose to hire me for this project (and I hope you do!), you'll benefit from my attention to detail – not only will I identify and fix the root cause of the problem but I'll also provide comprehensive documentation of all changes made for future reference. Ultimately, what you gain by hiring me is a solution that's permanent: one where MySQL timestamps aren't manually updated or LAGGED detection isn't unnecessarily disabled; one where the symptom is no longer masked but eliminated altogether.
₹5.000 INR 2 gün içinde
0,0
0,0

Hi, I came across your VICIdial issue and wanted to reach out with a slightly different approach. I understand that troubleshooting and maintaining an existing VICIdial setup can sometimes become time-consuming. Instead of continuing to spend time on individual VICIdial issues, I would like to show you an alternative. I have already developed a fully functional, production-ready dialer and contact-center platform. It is not a proposal to build something from scratch — the platform is already developed and can be demonstrated and deployed based on the requirements. It includes core call-center and dialer functionality such as agent management, campaigns, outbound dialing, SIP/VoIP integration, call handling, recordings, reporting and other operational features. I completely understand that moving away from VICIdial is a significant decision, so I’m not asking you to make any commitment. I would simply appreciate the opportunity to give you a 15-minute Google Meet demo and show you the platform live. If you feel it can solve your current requirements better than continuing to maintain VICIdial, we can discuss it further. If not, no problem at all. Please let me know if you would be open to a quick demo. Regards, Deepak
₹1.050 INR 7 gün içinde
0,0
0,0

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