The Balanced Scorecard and EFQM approaches to performance improvement are designed to innovate. To what extent does the obsession with ISO and standardisation in quality systems compromise this?
The coursework addresses learning outcomes:
1. Critically evaluate models of performance improvement
2. Analyse the contribution of the learning organisation and knowledge management as indicators of innovation
The essay must be underpinned with relevant theory and examples “practice(s)” if appropriate. The essay should be well sourced and referenced (may include websites) and be in Harvard style.