An Online HelpDesk tool that provides Customer Support Service. If customers have any problems related to services, billing, administrator reasons, they can open a trouble ticket describing the problem. The helpdesk staff will review and response to the problem(s), then close the ticket as resolved. With this website tool, the service provider will be able to support users with the help of its own ticket system. It brings efficiency and monitoring of issues easily, centralising the problems/issues into one location. The status of the cases can be viewed as "open" or "closed".
TARGET AUDIENCE: e-Business/eCommerce sites that requires Online Helpdesk Support Ticketing System
Example of something that the middle("business") tier of your application might do, calculate or check?
- User Registration
- Helpdesk Staff Registration
- Login Validation
- Display ticket issues(Answered,Not Answered issues)
- User Profile
- Email notification/reponses
Information stored in the database on the server
* Customer personal account details
* Helpdesk staff account details
* Answered tickets, Not Answered tickets (contents)
* List of enquiry areas
* News or Updates
Application will be able to read and write from the database.
Criteria for Presentation classes:
- Portable (HTML and ECMAScript)
- Separate assembly.
- Contains only presentation logic
- All logic in code behind files
- ASP.NET best practice
Criteria for Business classes:
- One or more business classes
- Separate assembly
- Contains only business logic
- Short-lived and stateless actions
Data Access Class codings
- Un-typed datasets
- Read and write to database
- Wrapper method for each access
- Separate assembly
- Contains only data access logic
Please see attachments.
([url removed, login to view] is the MS SQL database file)
I have another attachment [url removed, login to view] (template, partially done) which is the Microsoft Visual Studio .NET 2003 file but it's too big to be uploaded. PM me with yr email to see the template, I will send it to the service provider upon request
[URGENT! Deadline is 26 May 2006]
Presentation Layer is coded in C#.NET
PM me your email address so that I can send you the partially done project.
Hi F:-), I think I can do it:-)! Best regards, rentacoder:-)
Bu iş için 11 freelancer ortalamada $74 teklif veriyor
Hello, We will develop this application. Regards Madhavan
Thanks for taking the time to review our bid At MXicoders. We specialize in providing total e-commerce, e-business , payment gateway solutions and branding solutions to small and medium size business worldwide. Daha Fazla
Hi, I can do your [url removed, login to view] check the PMB.Thanks.
We are a four member strong .Net developer working in top MNC'c like Infosys, Wipro and MBT. having good exposer & experience(more than 5 years) in Microsoft technologies. We are seeking an opportunity in freelan Daha Fazla
Hai, I'll give you the [url removed, login to view] see the online HelpDesk for getafreelancer.
Hello Sir, We have already developed a fully featured system. With minor customizations it will match all your requirements and much more. please view the PM for more details. regards, Sushant
We are a IT company of Argentina. We are interested in offering our Outsourcing Services due to the highly competitive costs that we handle in Argentina. We have wide expertise developing of Applications Web Enabled Mi Daha Fazla