v Information on agents daily performance (customizable)
v Easy to use incentive calculator (customizable)
v Live chat assistance with TLs/AMs/QA for real time assistance.
v Automated recognition of top performing agents.
v Tracking consequent poor performers.
v Agent efficiency calculator.
v Team efficiency calculator.
v Real time incentive details.
v Login information request.
Submission & Approval Of Leave Request
v Submitting leave requests to next level online.
v Option for the reporting officer honor or dishonor these leaves.
v Option to escalate these requests to the concerned managers for approval.
v Concerned managers can dishonor or honor requests which are already approved.
v Process leave status would be made available on real time basis.
v Agents online can view leave approval/disapproval status.
v TLs/Managers can view reports on scheduled staffing as per the automated roster every month.
v Agents can send in centralized request for company cab facility.
v An automated report of the contact information for these agents will be sent to the transport department.
v An automated route plan and shift timings will be generated for TLs/Managers to view.
v Automation of suggestions/complaints/agents concern relating to transport.
v Payment biddings.
v Bargaining on deals.
v Online challenges.
v (More to come)
v Referral programs
v Message forum
v Fun time & Jokes
C Gerald Anbarasan
Bu iş için 7 freelancer ortalamada $73 teklif veriyor
hi, we shall be interested in learning more abt the project. details of our company in PM. thanks, Viv
Chandusoft is a customer-specific service oriented company has got an Professional and creative team with 6 years experience in Web design and development. We have expertise and experience in ecommerce site development Daha Fazla
Hello sir,i am willing to takeup your job,assure you with good work
With 8+ yrs of experience in various IT technologies this should be possible for me to implement along with some of my colleagues. However i would like to discuss the scope in detail before we proceed on this as this Daha Fazla
Hello, Experience in development of MIS for call centers and online administartion of the proccess (expertise in Travel and Mortgage Domains). Understand the operation more closely and develop more efficient solutio Daha Fazla
we have done all these things for a call center