I am looking for software you have already developed that can be modified for our needs, as needed.
This is Part 1
What I would like to have is this:
A copy of Call Fire Cloud Call Center System (Hosted)
[url removed, login to view] that includes:
PowerScript & data popup
Unlimited call transfers
Call dispositions & statistics
Campaign, list & sound mgmt
Customer history & notes
Remote / home agents
Real time reporting
APIs to control campaigns
CRM integration support preferably with a free open source CRM like Sugar CRM
Agent monitoring barge (silent)
Upload contacts in Excel
Agent reports & statistics
Multi-line autodialer that we can set - from 1:1 up to 4:1
MachineSkip answering machine avoidance
SmartDrop answering machine messaging
Call recording - VERY IMPORTANT
One thing we really like about using Call Fire, is the agents will use their own home phone lines and what will happen is:
The agent goes to [url removed, login to view] - then agent's login
The agent fils out WHICH campaign they are working on, enters their phone number and overall passcode, email address and then the "on hold music"
Once this is filled out a code will be required to use the system and the system will call the rep with this code....The rep enters the code and system starts dialing - and the billing goes to me not my reps. At this point when a call comes through, notes can be put in, and there are areas to update the list that was loaded by the titles of the columns from the list. And there will be button dispositions (that would have been set up by the admin).
Price should included virtual instalation and instructions....
I look forward to your bids and options....