Hello Sir,
I have 5+ years experience as on site deployment engineer of voip server, call center solution and vicidial.
5 days ago I have delivered the vicidial solution with GSM (Dinstar)gateway interop in 1.5 days.
I need some details for this project.
1> How many agent are in use?
2> Are your all agents web based?
3> Have you configured initial thing users, phone, campaign, user group?
4> How many sim in GSM GW?
5> Need to inbound and outbound call from same agent with same sim?
I can deliver the solution on phone or remotely in one day.
Also i have delivered skill base routing, Email, chat, After hour voice mail. IVR. call menu and many more function.
I think I can meet your requirements.
Thanks & Regards
Ankit Somi