Mitel to Microsoft Dynamics Migration

₹37500-75000 INR

Closed

Posted over 1 year ago

₹37500-75000 INR

Paid on delivery

I'm looking to migrate specific data from Mitel to Microsoft Dynamics to enhance our customer service capabilities. The data to be migrated includes: - Call handling and reporting - Telephony system - Contact center and IVR In the new Microsoft Dynamics setup, I require the following essential features: - Automated call routing - Integration with CRM - Real-time analytics - IVR (Interactive Voice Response) Ideal candidates for this project should have extensive experience with both Mitel and Microsoft Dynamics, particularly in customer service applications. Skills in telephony and Contact Center migration and CRM integration are crucial. Experience with setting up automated call routing, real-time analytics dashboards, and IVR systems within Microsoft Dynamics will be highly advantageous. The project needs to be completed within 3 months. The project should include advanced reporting tools to enhance data analysis. The IVR system requires complex customization with various options. Please include comprehensive training sessions for the users.

Project ID: 38864982

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5 proposals

Remote project

Active 1 yr ago

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5 freelancers are bidding on average ₹84,900 INR for this job

@bindmission

Hello, I have 10 years of experience in data migration and CRM integration. I propose a seamless transition from Mitel to Microsoft Dynamics. My expertise includes telephony systems, contact centers, and IVR setups. I will ensure automated call routing and CRM integration. Real-time analytics and advanced reporting tools will be implemented. Comprehensive training sessions will be provided for users. I am committed to completing this project within the set timeline. Regards, VishnuLal NB

₹75,000 INR in 3 days

4.8

(4 reviews)

3.8

@akhileshgandhi

Hi there, I'm open for long term collaborations as well. I Propose focusing on transferring essential elements such as call handling and reporting, the telephony system, and contact center data. The new setup will include features like automated call routing, CRM integration, real-time analytics, and an IVR system. I have few questions: 1. What specific data formats are you currently using for call handling and reporting in Mitel? 2. Are there any particular challenges you've faced with your existing telephony system that we should address during migration? 3. What level of customization do you require for the IVR system? 4. How do you like the integration process with Microsoft Dynamics working? 5. What metrics or KPIs do you want to track with the real-time analytics feature? Please answer the following and we proceed to outline the next steps. Also the budget & timeline to the work might vary on behalf of the answers. We are a team of 250+ certified developers working on different dimensions. We will always available to provide services & support as needed in now and future as well. Regards, Akhilesh

₹56,250 INR in 7 days