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I'm looking for a professional to set up a Twilio IVR system. The main purpose of this IVR will be routing calls to different departments within our customer service system, primarily Sales and Technical Support. 1. ring 2. press 1 for Spanish, 2 for English 3. if spanish forward the call to another number 4. if English forward the call to a different number. Key requirements: - Extensive experience with Twilio IVR - Understanding of customer service call routing - Ability to set up department-specific call routing - Familiarity with IVR systems used for sales and technical support The ideal candidate would understand the best practices for customer service IVR systems and be able to deliver a seamless, efficient setup.
Project ID: 38876836
17 proposals
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Active 1 yr ago
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17 freelancers are bidding on average $169 USD for this job

Based on my experience in the field of Twilio, I can deliver this task in few hours. All I need from you to provide me twilio access. So i can start work. Let's discuss on private chat.
$25 USD in 1 day
6.6
6.6

Send me the audio file or the IVR text content, and I will generate the audio with professional voices using the Google TTS API. I will also build the IVR and provide a working demo before you hire me, so you can see it working.
$85 USD in 1 day
6.7
6.7

As a web developer with vast experience in PHP and Software Architecture, I believe I am an ideal fit for your Twilio IVR Setup project. Over my 15+ years of industry involvement, I have developed a deep understanding of complex system integrations that can be pivotal in ensuring smooth call routing for different departments. I have built and successfully managed various websites just like yours incorporating precise language-specific customer service call routing. My expertise in technologies like Node.Js, React.Js, WordPress, Joomla, and more all speak to my ability to handle and excel in the task at hand. What differentiates me from other candidates is my commitment to adopting the latest technologies. Recently, I have integrated IVR systems with artificial intelligence APIs for article generation, image processing and social sharing purposes, bringing both creativity and efficiency into play. Let's collaborate to create an outstanding, tailor-made Twilio IVR setup that optimizes your customer service operations!
$20 USD in 7 days
6.5
6.5

Drawing upon our extensive knowledge and significant experience with Twilio IVR systems, I am confident that my team at Prajapati Technologies is the ideal choice to set up your customer service IVR system. We possess an in-depth understanding of call routing, especially focused on department-specific separation for sales and technical support, which aligns perfectly with your needs. Our ability to deliver efficient and seamless setup harnessed through several top-rated projects showcases what we bring to the table. With a strong command over PHP and Software Architecture, we assure you a reliable solution underpinned by solid technical expertise. Our vast experience in mobile development - Android, iPhone, Flutter, Web services – is also advantageous as it can facilitate smooth interactions between the IVR system and your existing infrastructure.
$99 USD in 2 days
5.6
5.6

Having spent over 20 years in the tech industry, my expertise spans various areas, including VoIP systems installation and configuration. I have sound familiarity with Twilio IVR system and its call routing capabilities. My understanding of how each department within a business operates enables me to configure department-specific call routing effectively and seamlessly. In addition to my proficiency in Asterisk PBX and VoIP systems, my experience extends to web development using frameworks like Laravel and Vue which could come handy for any necessary customization. Furthermore, I can leverage my Linux system administration skills to ensure the smooth running of your Twilio IVR system.
$100 USD in 3 days
5.7
5.7

With over 10 years in the network and system engineering industry, I bring a wealth of experience that uniquely qualifies me for your Twilio IVR setup project. As somebody who has designed, implemented, and managed IVR systems for various clients using different platforms like Asterisk PBX and VoIP, I understand the nuances and intricacies of what you need for your customer service call routing. My broad understanding of this field will be advantageous to your project as I am well-acquainted with Cisco, VMware, IBM, Mikrotik, Ubiquiti, among others - this shows my adaptability which is necessary given the various requirements of your project. I work based on best practices and my goal is always to deliver seamless, efficient setup that integrates well with your existing systems. In addition to my technical expertise, you can rely on me for professional conduct and timeliness. Communications with all stakeholders will flow efficiently and you'll be kept in the loop at every step of the process. With me, 100% Project Delivery isn't just a promise - it's a standard that I'm committed to maintain throughout your project lifecycle. Look no further; choose Farooq and let's make your customer service more efficient and responsive!
$50 USD in 1 day
4.2
4.2

Hello WebNTranslation from United States, I went through your project Twilio IVR Setup for Customer Service and it seems I am a great fit for this job. You can view my profile and recent reviews. With years of professional experience, I have developed deep proficiency in my area of expertise in PHP, Software Architecture, Asterisk PBX, Voice Talent, VoIP especially in PHP, Software Architecture Let's connect in chat so that we can discuss this further. Thank you. Regards, Abdul Moeed.
$20 USD in 1 day
3.5
3.5

Hello Sir. Hopefully you are doing great. I have enough experience of Twilio IVR and also I have developed several similar systems with Twilio in Past. If you would like to discuss more in detail you can get back to me anytime. Thanks
$100 USD in 2 days
3.7
3.7

As a seasoned web developer with extensive knowledge of backend development, I am more than capable of building a powerful and efficient Twilio IVR system for your customer service needs. I have successfully created countless applications incorporating an IVR routing system, ensuring the smooth flow of calls between different departments. My understanding of the intricacies involved in callbacks and call forwarding is essential for this project's success. I'm highly familiar with Twilio IVR and proficient in utilizing it to facilitate multilingual routing, exactly what you need. My ability to implement department-specific call routing will undoubtedly enhance your customer service experience. Having tackled projects across various sectors, including sales and technical support, I'm well-acquainted with the best practices in customer service IVR systems - expertise I'm eager to put to use for your benefit. My addiction to quality means that you can trust that every little detail, from ringtone configurations and language selections to data management, will be expertly handled. Your satisfaction is my topmost priority; thus, I promise an on-time project delivery that ensures your unique needs are not just met, but exceeded. Make a smart move by entrusting me with this project; I guarantee you won't regret it!
$20 USD in 7 days
3.1
3.1

Hi there, I have the experience and expertise to set up a seamless Twilio IVR system that will efficiently route your customer service calls to the appropriate departments. I can configure the call flow as per your requirements—starting with language selection (Spanish or English), and forwarding calls to the respective numbers based on the language choice. With a strong understanding of Twilio's capabilities and customer service routing best practices, I’ll ensure that your IVR system is easy to navigate and provides a smooth customer experience. Let's discuss the details further and get this system set up to improve your customer service operations! Best regards, Shamir
$10 USD in 4 days
2.0
2.0

Good Day :) Experienced VoIP and PBX specialist with extensive expertise in Twilio IVR systems available to design and implement your IVR setup to efficiently route calls to the appropriate departments, ensuring a seamless customer experience. Using Twilio’s programmable interface, will configure language selection, call forwarding to designated numbers, and optimized routing for Sales and Technical Support. Do you require additional features such as voicemail handling, call recording, or fallback routing if lines are busy? Adding these could enhance the system's reliability and user experience. Price is a placeholder & will need to be finalized after evaluating your architecture. I presume the given is selected from freelancer.com's default bars. Looking forward to tailoring the perfect IVR solution for your needs! Best Regards Ahmad
$500 USD in 3 days
0.0
0.0

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