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I’m looking for a reliable freelancer who can step in and handle our incoming WhatsApp messages dedicated to customer support. You will be replying directly in the app, using the detailed script I’ve already prepared, so there’s no need to create responses from scratch—just make sure each answer is delivered promptly and in a friendly tone that matches our brand voice. The volume varies throughout the day, but speed and consistency matter more than sheer quantity. A basic grasp of courteous written Indonesian is essential, and you should feel comfortable copying-and-pasting scripted replies while personalising small details such as the customer’s name or order number when needed. If a question falls outside the script, flag it for me rather than improvising. I’d like brief end-of-day notes highlighting any unusual issues or repeat questions you spotted so we can keep refining the script. If all goes well, we can discuss expanding your hours or adding weekend coverage.
Project ID: 40545903
10 proposals
Active 3 hours ago
Location: Indonesia
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10 freelancers are bidding on average $35 USD for this job

Hi there, I’d be happy to help manage your WhatsApp customer support. I have experience working in customer service in the hospitality industry, where I communicate with customers professionally and respond quickly to their needs. I’m comfortable following scripts carefully, personalizing replies with customer details, and escalating any questions that fall outside the provided guidelines. I’m reliable, detail-oriented, and can provide end-of-day summaries of common questions or unusual issues to help improve your support process. I’d love the opportunity to work with you. Thank you for your time!
$20 USD in 7 days
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As a detail-oriented and adaptable individual, I believe I have the ideal skill set for this project. Having worked extensively with chatbots and empathetic customer communication, I possess the experience needed to handle your incoming WhatsApp messages proficiently. Much like you, I prioritize both speed and consistency in my work, and my average response time remains significantly quick. Fluency in written Indonesian, along with an impeccable command over English, enables me to meet your language requirements flawlessly. I'm well-versed in personalizing scripted replies with unique customer details, ensuring a personalized touch without any mishaps. In case of queries beyond the script, I understand their significance in refining the existing guidelines. Additionally, my expertise spans beyond customer service - it also extends to constant analysis and improvement. I'm committed to providing daily end-of-day notes that will allow us to track unusual patterns or recurring questions for refined script management. This will contribute to maintaining high customer satisfaction levels and streamlining our chat responses for the future. Should all go well with our collaboration,I'm more than open to expanding my hours or even extending my services during weekends. My main strive is delivering a delightful customer experience every time and I assure you it would be no different with your project.
$35 USD in 3 days
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Hello, I am very interested in this position. I have previous experience handling WhatsApp customer support, so I am already familiar with replying to customer messages professionally, quickly, and politely. I am comfortable following prepared scripts, personalizing messages when needed (such as adding customer names or order numbers), and ensuring every response is accurate and consistent. If I receive a question that falls outside the provided script, I will report it instead of making assumptions. I am detail-oriented, responsive, and committed to providing excellent customer service. I can also prepare end-of-day reports highlighting any recurring questions or unusual issues, as requested. I would be happy to support your team and look forward to the opportunity to work with you. Thank you for your time and consideration!
$20 USD in 7 days
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Hello, I am interested in this Customer Service (WhatsApp) position. I have been working as a Customer Service Representative in the e-commerce payment industry since September 2024, handling customer inquiries, payment issues, and account-related concerns through chat support. I have strong communication and problem-solving skills, am comfortable managing multiple conversations, and always strive to provide fast and professional customer service. I would be happy to discuss how my experience can support your business. Thank you for your consideration. Best regards, Alya Zilva Putri Lesmana
$50 USD in 7 days
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I am interested in supporting your customer service operations by handling WhatsApp inquiries professionally and efficiently.I have experience in administration and customer communication, and I am comfortable following detailed scripts while personalizing responses when needed. I understand the importance of quick response times, accuracy, and maintaining a friendly tone. I can also provide concise end-of-day reports highlighting recurring questions and any issues that require your attention.
$10 USD in 7 days
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I would be happy to assist you as a WhatsApp Customer Chat Agent. I have experience in administrative support, data entry, and Microsoft Excel, which has strengthened my accuracy and organizational skills. I am patient, professional, and committed to responding to customers promptly while ensuring a positive experience. I am available to work according to your schedule and can start as soon as needed. Thank you for considering my application.
$30 USD in 3 days
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Hi! I’m very interested in helping you manage your WhatsApp customer support. I noticed you're looking for someone who can provide fast, consistent, and friendly responses while following a prepared script, and I believe I'm a great fit for this role. I'm detail-oriented, reliable, and comfortable handling repetitive tasks with accuracy. I understand the importance of replying promptly, personalizing messages with customer details, and following your instructions without improvising. If I come across a question outside the script, I'll flag it to you immediately instead of making assumptions. I can also provide clear end-of-day summaries of recurring questions or unusual issues to help improve your support process. I genuinely enjoy organized, process-driven work and always aim to provide a positive experience for customers. I'd love the opportunity to support your business and become a reliable member of your team. Thank you for your time, and I look forward to hearing from you!
$25 USD in 7 days
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Hello, I am experienced in administrative support, customer communication, and document management. My daily work requires attention to detail, accuracy, and timely responses. I am comfortable following scripts, handling WhatsApp messages professionally, and providing end-of-day summaries as requested. I have strong organizational skills and can ensure customers receive prompt and consistent responses. I would be happy to support your business and help maintain a positive customer experience. Thank you for your consideration.
$15 USD in 8 days
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I would love to step in and handle your Incoming whatsapp customer support messages. Based on your requirements, i am a perfect fit.
$20 USD in 7 days
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Hi, Im Syifa and I interested. My job experience is customer service so, I usually handle customer via more channel and do problem solving with analyst case. feel free to contact me and I hope hearing from you soon Best Regards, Syifa Darul Khodidjah
$120 USD in 30 days
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