Automate GLPI Technician Reports

@richard031596

You need GLPI technician metrics collected automatically, converted into management-ready PDFs, and emailed on daily, weekly, and monthly schedules without duplicate or missed reports. I would build a small Python reporting service that reads ticket data through the GLPI API or a read-only database connection, calculates resolved-ticket counts and average resolution times per technician, generates a clean PDF, and sends it through your existing SMTP service. Scheduled jobs would include logging, retry handling, configurable recipients, reporting periods, and timezone-safe execution. I previously built an automated operations-reporting workflow that queried service data, calculated team KPIs, generated formatted PDF summaries, and distributed them on recurring schedules. I can deliver and test the automation within 2–3 days, including setup instructions and sample reports. Which GLPI version are you running, and can you provide API access plus the SMTP details used for outgoing email?

@shayankhan333

Hello, I will automate GLPI to email daily, weekly, and monthly technician-performance reports, pulling tickets resolved and average resolution time per tech into a tidy PDF for management. I can start today. I will schedule the jobs via cron with a templated PDF layout so each report looks consistent across all three cycles. Questions: 1) Should the PDF group results by team, or list all technicians together? 2) Which email addresses should receive each report cycle? Looking forward to discussing further. Regards, Shayan.

@sajjadtypist

Hello, I can build the GLPI technician-performance reporting automation exactly as required, with no unnecessary paid software. I understand you need GLPI to automatically generate and email daily, weekly, and monthly PDF reports showing each technician’s resolved ticket count and average resolution time, without any manual intervention. My approach will include: * Extracting accurate technician performance data from the GLPI database. * Calculating resolved tickets and average resolution time for each reporting period. * Creating a clean, professional PDF report suitable for management review. * Automating daily, weekly, and monthly report generation. * Configuring scheduled execution through GLPI/cron as appropriate. * Setting up SMTP email delivery to the required management recipients. * Testing the calculations, PDF output, scheduling, and email delivery end-to-end. I have strong experience with Excel, SQL, automation, scripting, data processing, and reporting workflows, and can adapt the solution to your GLPI version and existing server environment. I can start immediately and will ensure the solution is reliable, maintainable, and fully automated. Best Regards, Sajjad

@alluankit01

Hi, I can automate your GLPI technician performance reporting so daily, weekly, and monthly reports are generated and emailed without manual work. My approach will be to first review your GLPI database structure, technician fields, ticket workflow, and required report format. Then I’ll create an automated process to calculate tickets resolved, average resolution time, generate a clean PDF report, and send it to management on schedule. I’m comfortable with GLPI, SQL/database reporting, automation scripts, PDF generation, email workflows, data analysis, and scheduled reporting systems. Deliverables: * Daily/weekly/monthly report automation * Technician ticket resolution metrics * Average resolution time calculation * Clean PDF report generation * Automated email delivery * Scheduled execution setup * Basic error handling * Documentation for maintenance I’ll focus on a reliable reporting workflow that removes manual effort and provides management with consistent, easy-to-read performance reports. Best regards Ankit

@MuhammadAkif8

With my decade-long experience in the tech industry and specialized skills in automation and data management, I'm ready to tackle your GLPI project head-on. I understand the value of efficiency and time in the business world and that's why my work reflects an unwavering commitment to automation and process streamlining. Having built over 500 projects with a strong focus on scalability and reliability, I assure you that your need for automating these technician-reports will not just be met but far exceeded. My skill set aligns perfectly with what your project requires: n8n Workflow Automation, Node.js, REST API development, etc. This extensive knowledge is the fuel that makes me both confident and efficient in delivering Clients appreciate my attention to detail and my ability to always find the most effective way to address their needs. Prompt communication and daily progress updates are second nature to me, so you can anticipate transparency and regular collaboration throughout our journey together. Best regards, Akif K.

@surya8527

Hi, I have 4 years of experience in data analysis, reporting, PDF generation and automation. I can build your GLPI technician reports with ticket counts, resolution time, clean PDFs, and automated daily/weekly/monthly delivery. Ready to start ASAP.

@shobha1987

Hi - one detail first, because it changes your numbers: GLPI already stores solve_delay_stat and close_delay_stat on each ticket, in seconds. If you have a Calendar with working hours configured, those fields respect it, whereas a plain solvedate-minus-date subtraction doesn't. So "average resolution time" comes out very differently depending on which the report uses. I'd use the delay stats. Two things I'd want your call on, since they change the per-tech counts. Should a ticket be credited on its solved date or its closed date? And when a ticket has more than one assigned technician, does it count for each of them, or get split? Plan is a standalone PHP script rather than a GLPI plugin - easier to maintain and it won't break on GLPI upgrades. It queries the ticket and assignment tables directly, builds the daily/weekly/monthly aggregates, renders an HTML template to PDF, and mails it. Cron drives the three schedules. Recipients, date ranges and the technician list sit in a small config file so you can change them without touching code. I've built this shape of thing before - a Linux log parser that pulled structured fields out of messy sources and wrote them into MariaDB with validation. I'd test against your real data and send you a sample PDF before wiring up the cron, so the layout gets corrected while it's still cheap to change. Rs 3,500, 2 days. Cheers, Shobha

@syed102sajid

Hi, I can help automate the technician-performance reporting workflow and prepare clean, management-ready PDF reports. I have strong experience with Excel, data processing, data analysis, reporting, PDF formatting, and spreadsheet automation. I can structure the report to show tickets resolved per technician, average resolution time, and the required daily, weekly, and monthly summaries. I will focus on making the reporting process reliable, accurate, and easy to maintain, with minimal manual work. I can start immediately and deliver the initial working report setup quickly. Best regards, Syed Mohammed Sajid

@Sasanka433

Hi, This project fits well with my experience in Python automation, API integration, data processing and automated reporting. I can build a reliable workflow that extracts technician/ticket data from GLPI, calculates tickets resolved and average resolution time, generates clean PDF reports, and automatically emails them on daily, weekly and monthly schedules. I would structure the solution so the reporting logic, scheduling and email configuration are easy to maintain and adjust later. I’ll also include proper error handling and logging so failures can be diagnosed without manual investigation. I recently built a Python-based operational reporting tool that processes system data and generates structured Excel reports, so this type of automated reporting workflow is closely aligned with work I’ve already done. Estimated delivery: 5 days. One question: is the ticket data available through the GLPI REST API, and is SMTP/outbound email already configured? Thanks, Sasanka

@GeryKissIT

I can automate your GLPI technician-performance reporting end to end - daily, weekly and monthly, emailed out with no manual step. I know GLPI's data model and API. Plan: - Pull per-technician stats (tickets resolved, average resolution time) straight from GLPI via its REST API (or a read-only DB query where that's cleaner), over the right rolling window for each report. - Render a clean, management-ready PDF (branded, with a summary table + simple charts per tech). - A scheduler (cron) fires daily/weekly/monthly and emails the PDF to your chosen recipients automatically; failures are logged/alerted. - Config-driven so you can change recipients, thresholds or add metrics without touching code. I can turn this around fast given you need it ASAP. I'd just need read access to GLPI (API token or DB) and the recipient list. Available to start immediately. Gergo, KISS IT Solutions (Vienna, Austria)

@aakaashberi

Read the brief — GLPI auto-emailing daily/weekly/monthly technician reports: tickets resolved + average resolution time per tech, compiled into a clean PDF, no manual step. Straightforward, and I'll pick the cleanest route for YOUR setup: • If your GLPI version supports it, native scheduled reports + a cron job is the lowest-maintenance path. • Otherwise I pull the data via the GLPI REST API (or a read-only query on the ticket tables — that's where "resolved count" and "resolution time" live), generate the PDF myself, then schedule the email. Deliverables: • Scheduled daily/weekly/monthly jobs, each emailing a clean per-tech PDF (tickets resolved + avg resolution time) to management. • Setup notes so you can tweak the schedule or recipients yourself. One honest question that decides the approach: which GLPI version are you on, and is the REST API enabled (or do I have read DB access)? Aakaash

@bilal6901

Hi, I understand you need GLPI technician performance reports automated so that daily, weekly and monthly reports can be generated without manual work. I can help set up the workflow to collect ticket resolution data, calculate technician performance metrics, generate clean PDF reports and automate email delivery. My approach will focus on accuracy, reliable scheduling and a management-friendly report format. I will also test the automation properly before delivery. I can start immediately and provide regular updates during the implementation. Looking forward to discussing your current GLPI setup and requirements.

@CliveMSoftware

I'll build a custom automation script that connects to your GLPI database, extracts ticket resolution metrics per technician (count and average resolution time), and generates polished PDF reports scheduled for daily, weekly, and monthly distribution. The solution will include email delivery automation, customizable report templates with charts for management visibility, and error handling to ensure reliability. I have hands-on experience with GLPI integrations and PDF generation libraries. Delivery in 3 days with full testing included.

@quinlannh

I recently helped a company automate their reporting processes, achieving significant efficiency gains. I can help you streamline the GLPI technician reports to ensure they are sent out daily, weekly, and monthly without manual effort. A free consultation will allow us to start planning immediately and get you up and running fast. Your need for clean, professional, user-friendly reports is clear. I understand the importance of seamless integration for compiling ticket resolution data into a polished PDF. With my expertise in automation and reporting, I can begin right away and deliver a quick action plan tailored to your requirements. What specific metrics do you want included in the reports? Regards, quinlannh.

@juyalan

Hi, I can build this as a fully automated GLPI reporting workflow so your technician-performance reports are generated and emailed without manual intervention. The solution will: - Extract resolved-ticket data for each technician from GLPI - Calculate tickets resolved and average resolution time - Generate a clean management-ready PDF - Automatically email the report to the required recipients - Run on daily, weekly and monthly schedules - Include validation/error handling so failed or incomplete runs can be identified I have strong experience with data processing, APIs, automation, reporting and Python-based workflows, and would design this so it can continue running unattended after delivery. I can start immediately. One question before implementation: what GLPI version are you running, and do you currently have REST API access enabled? If API access is unavailable, I can assess the appropriate database/reporting integration route instead. Thanks, Juy

@aw3s0m31

I will configure a repeatable GLPI reporting workflow that gathers ticket data, calculates tickets resolved and average resolution time by technician, and produces polished PDF summaries for management. The automation will support daily, weekly, and monthly schedules with email delivery, plus clear configuration notes for future maintenance. My approach is to make the reporting logic auditable and resilient: data extraction, KPI calculation, PDF generation, schedule configuration, and a sample output for verification. I can deliver the working automation and handover documentation in 2 days.