OPERATIONS MANAGEMENT

Assignment Task word count: 3000 words generate a Turnitin report Assignment :Operations Management Choose an Operations Management problem relating to an organisation with which you are familiar and undertake a critical review. This should include 1. An introduction to the problem, including an explanation of the process (es) under consideration (incorporating some form of process map) (25 Marks) 2. A brief description of two or three relevant Operations theories (the theories should address the underlying processes on which quality depends - do not rely on general quality/business process theory only) (15 Marks*) 3. A comparison of the theory with the process (15 Marks*) 4. Consideration of how potential changes would improve quality and/or customer requirements (15 Marks) 5. Recommendations, based on the comparison above, as to how the process(es) could be improved and the changes implemented, accompanied by a revised process map clearly showing the improvements (20 Marks) 6. Referencing both in text and in the Reference list, using the BU Harvard System (10 marks) Do not only consider general (‘soft’) quality/business process theory (such as TQM, SERVQUAL, Six Sigma and BPR/BPM) .The problem you select should be significant, it should allow you to make reference to the learning outcomes of the module as listed above, and it should relate mainly to the Operations of the organisation. Examples of issues which would form the basis of the assignment include: - Investment in new plant or machinery - Location of business premises - Implementation of new quality processes - Development of products and processes - Distribution of products - Development of control processes - The management of change projects