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KPI's and scorecard for call center

$10-30 USD

Kapalı
İlan edilme: 3 ay önce

$10-30 USD

Teslimde ödenir
i have case study for job offer i need someone to help me on things 1. Based on the attached, you must create score cards for all agents. 2. Based on the score card, you must create action plan & PIP to enhance missing KPIs ( CSAT, AHT, FRT). 3. You can create the plan in a way that best reflects their skills as supervisor and style of thinking.
Proje No: 37495072

Proje hakkında

18 teklif
Uzaktan proje
Son aktiviteden bu yana geçen zaman 2 ay önce

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Bu iş için 18 freelancer ortalamada $25 USD teklif veriyor
Kullanıcı Avatarı
I'm ehsan, a freelance professional with extensive experience in customer support, Excel. I understand you're looking for someone to help you create a scorecard for all agents and an action plan to enhance missing KPIs. I believe I am the perfect fit for this project because of my extensive experience in customer support, Excel; as well as my commitment to delivering excellent service with 100% accuracy. This combination makes me ideally suited to deliver the results you're looking for at low costs. I specialize in lead generation, web research, LinkedIn research, contact mining and emails list building. Additionally, I have extensive experience in data entry and scraping as well as real estate research and local business research. This wealth of knowledge makes me an ideal choice for creating a scorecard for all agents and an action plan to enhance missing KPIs. Plus, my commitment to on time delivery and extra fast delivery option ensures that you won't be waiting long for results.
$20 USD 7 gün içinde
5,0 (12 değerlendirme)
6,1
6,1
Kullanıcı Avatarı
Hello! Being a professional and experience consultant, I can surely help you with creating the KPIs and Scorecard for Call Center. Message me over the chat to discuss it further. Thanks, Arwa
$30 USD 5 gün içinde
4,7 (11 değerlendirme)
4,7
4,7
Kullanıcı Avatarı
Dearest, I have experience in setting kpis derived from company goals, including kpis of the call centre. All covering the leading and lagging kpis, quantitative and qualitative targets, tools to measure, mid year review process and annual review. Please kindly consider my support to your project. Thank you and my best wishes
$15 USD 3 gün içinde
4,8 (4 değerlendirme)
2,8
2,8
Kullanıcı Avatarı
Hello, my name is Rao Jawad and I'm a versatile creative designer with expertise in logo design, illustration, vector art, Photoshop, and website design. With a passion for visual storytelling and a keen eye for detail, I'm here to help you create an action plan and PIP for enhancing missing KPIs for your call center. I understand from your description that you need someone to create score cards for all agents and create an action plan & PIP to enhance missing KPIs (CSAT, AHT, FRT). Based on my experience and skillset, this is something that I am capable of doing. I have extensive experience in Photoshop which will be useful in creating action plans & PIPs for enhancing missing KPIs (CSAT, AHT, FRT). Additionally I have a unique understanding of how to best reflect an agent's style of thinking in creating an action plan & PIP which is something that is often overlooked by other freelancers.
$20 USD 7 gün içinde
4,8 (2 değerlendirme)
2,2
2,2
Kullanıcı Avatarı
Hi, As we have discussed details. I am ready to start your work and will deliver you fully professional and quality work as per your requirements. Lets have a chat to discuss. Thanks, Shahmeen Ghazali
$20 USD 7 gün içinde
4,6 (1 değerlendirme)
1,5
1,5
Kullanıcı Avatarı
Hi, I am 29 years old and a motivated person to get this job for my family and very determined to pursue my Goals in life. Please notice me and let's talk more about what I can bring to your Company. I am a very easy going person, talented and a fast learner. Honestly, I possess all the skills and experience that you're looking for. I'm pretty confident that I am the best candidate for this job role. It's not just my background in the past projects, but also my people skills, which will be applicable in this position. I was a Virtual Executive Assistant, Customer service representative, Technical support representative and Business Development representative and I am confident enough that my experiences are the best fit in this position. I can assure you that I can get the job done and your time will be worthy of working with me. Thank you!
$20 USD 7 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
Hello there! My name is Asad and I am a data wizard specializing in Excel. I understand that you are looking for someone to help you create score cards for all agents and action plans to enhance missing KPIs. As a dedicated data maestro, I have a decade of freelancing experience that has helped me develop skills in the art of data analysis. I believe that I am the perfect person for this job because my expertise extends across a spectrum of tools and platforms such as Microsoft Office (Excel), G-Suite (Sheets, Docs, Slides), Adobe Acrobat PDF Forms and Power BI. Additionally, I'm available 24/7 via Freelancer Messenger so we can quickly get started on this project together. Please feel free to reach out if you have any questions or would like me to provide any further information about my skillset or availability during the project timeline. Best wishes on your project!
$20 USD 1 gün içinde
0,0 (1 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
We are managing performance based tech development center since 2009, completely focusing on motivating team and identifying non functioning fish in pool and take appropriate action to make it functioning again. We are professional center from India, we are working with senior HR and team to manage things logically. We are having our own tech development capacity, so we can manage whatever is required professionally. Please open chat to discuss further. Regards PRateek
$20 USD 7 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
I'm excited to hear you are looking for someone to help you with things! As an experienced customer service enthusiast and telemarketer with a demonstrated history of working in the information technology and services industry, I am confident that I can provide the necessary skills to complete this project. I specialize in enhancing team performance and maximizing customer satisfaction by strategically managing calls and implementing more or new process improvements. With over 15 years of experience in customer service, communication, problem solving and leadership, I am well-equipped to develop action plans & PIPs that reflect the skills of each agent & their style of thinking. Additionally, I have significant experience in program management, interpersonal communication and administrative oversight. I would be delighted to discuss this project further with you if given the opportunity. Please let me know if you would like me to contact you further about this project or any others that may interest you?
$20 USD 7 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
Hi there! My name is Hamad Ali and I am a qualified computer operator with 10 years of experience. I understand that you need help creating scorecards for all agents, an action plan to enhance missing KPIs (CSAT, AHT, FRT) and a plan that reflects their styles of thinking. I specialize in computer data entry and have worked on various projects. My attention to detail and accuracy makes me the ideal candidate for this project. With my experience in excel spreadsheet data entry and Ms Office programs, I'm confident that I can complete the project efficiently and meet deadlines. Please let me know if you would like me to get started on this project!
$20 USD 7 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
I read your project description and understand that you are looking for someone to create scorecards for all agents and action plans to enhance missing KPIs. I have excellent skills in Excel which will help me create the scorecards and action plans perfectly. Moreover, I have experience of working with clients in the past which will come in handy when creating the plans. Furthermore, I am a highly motivated individual who is always looking for new challenges. This is why I believe that I would be the best fit for this job. Please don't hesitate to reach out if you have any questions or if you would like me to include more information about my skills or experience in my sales pitch.
$20 USD 7 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
Greetings I am writing to express my interest in assisting you with your case study for job offer. I have carefully reviewed the attached document and I am confident in my ability to fulfill the tasks outlined. I propose to create comprehensive score cards for all agents, taking into consideration the relevant KPIs such as CSAT, AHT, and FRT. Based on these score cards, I will develop actionable plans and personalized Performance Improvement Plans (PIPs) to address any missing KPIs. Furthermore, I will tailor the action plan and PIPs to reflect the unique skills and thinking style of each supervisor. My approach will ensure a customized and effective strategy for enhancing performance. I am committed to delivering high-quality results and I look forward to the opportunity to work with you on this project. Sincerely, Jackline
$25 USD 7 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
Given my experience in performance measurement and improvement projects across segments in Real estate, Investment and Retail pre sales and Site sales Verticals, I can add significant value to this project.
$15 USD 7 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
Hi! My name is Andriiana and I am a business intelligence developer with over 4 years experience. I am a highly proficient Power BI and Excel user. I am interested in your project and ready to start, i'll help you with data profiling, creating reports, complex formulas, designing user-friendly dashboards. Hope I will meet your requirements. If there can be any further questions, please do not hesitate to contact me.
$25 USD 4 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
Hello, I hope this finds you well. I am an experience CRM and sales professional with over 5 years' experience working in call center settings, involved in setting up call centers, hiring and training, quality assurance and management including KPI setting up and allocation, monitoring and management and conducting performance review cycles. I have worked for a big multinational mobile network operator as well as assisted in setting up call center for a bank. I have not seen the document you say ypu have attached and hence I am not able to give you specifics but having worked in that environment at a senior level gives me v=confidence that I will do your project in 1. Looking forward to hearing from you and working together soon
$30 USD 1 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
I hope this message finds you well. I am writing to express my interest in assisting with the case study involving the creation of scorecards, action plans, and PIPs for the mentioned KPIs (CSAT, AHT, FRT) for all agents. Having worked in customer service for over 3 years, I possess a comprehensive background and understanding of the intricacies involved in this domain. My experience equips me to approach the task with a practical understanding of the challenges faced by agents and the importance of enhancing key metrics. I am confident in my ability to develop a nuanced and effective action plan that reflects both supervisory skills and a thoughtful approach to problem-solving. I look forward to the opportunity to contribute to the success of this project.
$25 USD 7 gün içinde
0,0 (0 değerlendirme)
0,0
0,0
Kullanıcı Avatarı
Hi I am writing to express my keen interest in serving as your freelance designer for the presentation. With my extensive expertise in Power BI, Excel, and Microsoft Power BI, coupled with my experience in creating presentations as a data analyst, I am confident in my ability to deliver an exceptional presentation that aligns with your specific requirements. I would be delighted to collaborate with you to transform your BI report into a visually engaging and impactful presentation. We can incorporate your company's logo and color codes to ensure the presentation aligns with your brand identity. I am eager to review your BI report and discuss a comprehensive plan to bring your vision to life. Please feel free to schedule a meeting at your convenience to discuss the project further. Thank you for considering my proposal. I look forward to hearing from you soon.
$10 USD 2 gün içinde
0,0 (0 değerlendirme)
0,0
0,0

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amman, Jordan
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