TOGAF Framework for IT departments Improvement

I need an experienced enterprise architect to help me translate the TOGAF framework into a practical, working model for my IT department. The goal is to produce an end-to-end Enterprise Architecture proposal that sharpens, standardises and ultimately streamlines every IT Service Management process we run today. While the spotlight is on ITSM, I do want the engagement to look horizontally across the department so we can raise the maturity level of Incident, Change and Configuration Management at the same pace. In short, every core process should emerge better defined, measured and governed. Here is what I expect to walk away with: • A current-state assessment mapped in TOGAF ADM terms (Baseline Architecture, capability heat-map, pain-points). • A target-state service architecture articulated with ArchiMate or a comparable notation, showing how people, process, data and technology line up. • A clear gap analysis and prioritised roadmap that spells out quick wins, mid-term initiatives and any long-range structural shifts. • Governance guidance—roles, artefacts and cadence—for keeping the architecture alive once we adopt it, ideally dovetailing with ITIL practices and tools such as ServiceNow or a CMDB. I can collaborate closely, share existing documentation, and organise workshops with stakeholders as needed. If this sounds like the sort of architecture challenge you thrive on, let’s talk through your approach and previous TOGAF-driven successes.

Project ID: 40209915

Location: Oman