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I run an online shop and want a dedicated WhatsApp Chat Admin built on the WhatsApp Business API (or another compliant solution). The system must: • Send automated responses that cover our frequently asked questions, real-time order status updates, and scheduled promotional messages. • Capture and manage incoming customer queries in a shared inbox so my support team can track, tag, and resolve them easily. • Process new orders by collecting customer details, confirming item availability, and passing the data straight into our e-commerce website and inventory management system. Please integrate the chat workflow with both platforms so stock levels stay accurate and order records remain in sync. I’m open to the tools you prefer, as long as they are reliable and allow template messages, quick edits, and seamless hand-off to a human agent when needed. Deliver a working solution, clear setup instructions, and brief training notes so my team can maintain the chatbot and update templates without writing code.
Project ID: 40655720
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132 freelancers are bidding on average $11 USD/hour for this job

Hi, I reviewed your WhatsApp Shop Chat Admin request: a shared inbox that sends automated FAQ/order updates and promotional messages, then captures incoming queries for your team. I’ll build the WhatsApp Business API based workflow, including template messages, order status updates, and a seamless hand-off to a human agent. I’ll also integrate HTML-based admin screens with API Integration to connect your e-commerce website and inventory management so stock levels and order records stay synchronized. I’ll deliver a working solution with clear setup instructions and brief training notes, keeping the process maintainable for quick template edits. Let’s discuss here now.
$15 USD in 25 days
8.5
8.5

Hi there, I can see the real goal here isn’t just a WhatsApp bot , it’s one clean workflow where support, orders, stock, and promotions stay in sync without manual chasing. That’s exactly the kind of system I build around WhatsApp Business API, shared inbox handling, and e-commerce/database integration. I’ve built similar PHP/MySQL and API-driven workflows that connect customer conversations to order logic, inventory updates, and human handoff when needed. I’d structure this so your team can manage FAQs, template messages, quick edits, and escalation rules without touching code. I’ve shared an initial estimate based on your description, and once we go over a few technical or functional details, I’ll confirm the exact cost and delivery schedule. To make sure I design the right flow, could you tell me which e-commerce platform and inventory system you use, and whether you already have a WhatsApp Business API provider in place? Also, do you want order creation to happen inside your existing website admin or through a separate dashboard? Looking forward to your reply so we can finalize the exact plan. Best regards, Asad
$10 USD in 49 days
8.3
8.3

Hi, I can develop a dedicated WhatsApp Chat Admin integrated with the WhatsApp Business API, e-commerce platform, and inventory system. I have already developed similar WhatsApp automation and customer-support platforms with shared inboxes, chatbot workflows, order processing, and API integrations. I’ll ensure the solution is reliable, scalable, compliant, and easy for your team to manage without coding. 2 questions: Which e-commerce and inventory platforms are you currently using? Do you already have an approved WhatsApp Business API account/provider? Thanks Rahul
$12 USD in 40 days
8.5
8.5

Hello, I your "WhatsApp Shop Chat Admin" project description in detail and undertood your requirements. I've worked on many PHP projects in recent times. So I am confident on achieving your expected Goals. Please initiate a communication thread to discuss further and start with the project. ⭐ 5.0/5 from a recent client: "A more professional version: “Excellent work! The job was completed within the committed timeline. Great quality, professionalism, and timely delivery. Highly appreciated and recommended.”" Final timeline and cost will be confirmed in chat after a complete understanding and documentation of the project expectations in detail.
$9 USD in 1 day
7.7
7.7

Hi there, It sounds like you're building an automated commerce and support channel on WhatsApp. The system will operate as a first line of contact, handling routine inquiries like FAQs and order status lookups by querying your backend systems. For new sales, it will guide customers through an ordering process, validating stock in real-time before pushing the confirmed order to your e-commerce and inventory platforms to ensure data sync. Unresolved queries will be intelligently routed to a shared inbox for your team to manage. Technical approach: We'll use an automation platform like n8n as the central orchestrator. This will connect to the WhatsApp Business API (via a provider like Twilio) and integrate with your e-commerce and inventory systems through their REST APIs. This architecture makes editing workflows and templates straightforward for your team. Core modules: - Conversational Engine: Manages FAQ responses and initial query handling. - Order Processing Workflow: Guides users, validates stock, and creates orders via API. - Live Agent Hand-off: Routes complex chats to a shared inbox with context. - Broadcast Manager: Schedules and sends approved promotional templates. Relevant systems: We recently built a production AI Chatbot Backend with similar intent detection and API integration logic. We also developed Bison360, an ERP with deep e-commerce and inventory integrations, demonstrating our ability to handle the required data synchronization. Our strategy is to first implement the read-only features (FAQ, status checks) for a quick win, followed by the full order creation and agent hand-off workflows. Regards, Rohit
$8 USD in 21 days
8.1
8.1

I understand your need for a dedicated WhatsApp Chat Admin to streamline customer interactions and enhance order processing. Our team will develop a robust solution that automates responses to FAQs, provides real-time order updates, and supports promotional messaging, ensuring seamless communication with your customers. To address your requirements, we will create a shared inbox for managing customer queries, allowing your support team to easily track and resolve issues. We’ll integrate this system with your e-commerce platform to ensure accurate inventory management and order processing. Our expertise in WhatsApp Business API, along with our focus on communication, quality, and on-time delivery, will ensure a reliable solution tailored to your needs. If you'd like, I can also share similar work we've completed and discuss the best approach for your project. Regards, JP
$8 USD in 7 days
6.8
6.8

Hi, I'm interested in your project "WhatsApp Shop Chat Admin". I have relevant experience and can deliver quality results within your timeline and budget. I'd love to discuss the details. Please feel free to reach out.
$12 USD in 40 days
6.4
6.4

Your WhatsApp Business API integration will fail compliance audits if you send promotional messages outside the 24-hour customer service window without pre-approved templates. This triggers account suspension and blocks all customer communication. Quick questions - are you using Meta's official Business API or a third-party provider like Twilio/MessageBird? And what's your current monthly message volume so I can size the webhook infrastructure correctly? Here is the architectural approach: - WHATSAPP BUSINESS API: Build compliant message templates with fallback logic that routes to human agents when automation confidence drops below 80%. - MYSQL + PHP BACKEND: Design a shared inbox dashboard with tagging, SLA tracking, and real-time sync to your e-commerce database so inventory updates trigger instant customer notifications. - CHATBOT DEVELOPMENT: Implement NLP intent classification for FAQs, order status lookups via API, and a no-code template editor so your team modifies responses without touching the codebase. I've built similar conversational commerce systems for 2 retail clients processing 15K+ monthly WhatsApp orders. Let's schedule a 20-minute call to map your current e-commerce stack before architecting the integration layer.
$11 USD in 30 days
7.0
7.0

Hi There, I can develop a dedicated WhatsApp Chat and Chatbot system, including automated customer support, order handling, and integration with your existing e-commerce and inventory systems. ** Technical Approach ** If we use Baileys (whiskeysockets/baileys), we will need to set up and maintain a dedicated Node.js server to manage the WhatsApp connection and chatbot workflow. This approach can be suitable for handling incoming customer messages and building automated chatbot flows. However, bulk or promotional messaging should not be implemented through an unofficial WhatsApp connection, as aggressive or automated bulk messaging can result in the WhatsApp account being restricted or blocked. For promotional campaigns I recommend using the official WhatsApp Business API or another compliant provider. ** Order & Inventory Integration ** - Creating new orders - Updating stock - Retrieving order status - Updating customer information If APIs are not currently available, I can review the project and determine the best approach for creating necessary api. ** Deliverables ** - Working WhatsApp Chat Admin system - Automated chatbot flow - Shared customer inbox - Order and inventory integration - Brief training guidance for your support team please share details of your existing PHP project. Thanks Divyesh
$12 USD in 40 days
6.4
6.4

Hi, I can help you with this project. I have relevant experience with PHP, HTML and can handle the work from development to testing and delivery. I've reviewed your requirements and can provide a clean, reliable, and responsive solution. Let's discuss the details and get started. Best, Arslan Shahid
$8 USD in 7 days
5.8
5.8

Hi! I can build this WhatsApp Business API workflow with API integration, automation, and MySQL sync for orders and stock. Which e-commerce platform and inventory system should I integrate first? Best regards.
$20 USD in 24 days
6.2
6.2

Hi, We’re a team of experienced developers and can build the WhatsApp customer-support and order management system you’re looking for using the official WhatsApp Business API or a reliable compliant provider. We can handle automated FAQ replies, order-status updates, promotional templates, shared team inbox, customer tagging, and human-agent handover. We can also build the complete ordering flow inside WhatsApp, including collecting customer details, checking product availability and creating the order. The most important part will be keeping WhatsApp, your e-commerce website and inventory system properly synchronized. We’ll connect the required APIs/webhooks so stock and order information stays accurate and duplicate orders are avoided. We’ll make the chatbot and message templates easy for your team to manage without needing developer support for every small change. We’ll take care of the complete integration, testing, deployment, documentation and basic team training. We’d first review your current e-commerce platform, inventory system and WhatsApp setup, then recommend the best architecture and provide a clear timeline. We’re available to start immediately and can support the system long-term as well.
$12 USD in 40 days
5.8
5.8

I’ve built WhatsApp chat systems for e-commerce clients that handle automated FAQs, live order updates, and smooth handoffs to support teams. For your setup, I will create a WhatsApp Business API solution that syncs with your e-commerce and inventory platforms to keep stock and order info accurate in real-time. To keep your team efficient, the shared inbox will let agents tag and resolve queries quickly, while automated templates will cover common questions and promotional messages. I’ll also ensure order processing gathers all customer details and confirms availability before sending data to your back end. Will your e-commerce and inventory systems provide APIs or webhooks for integration? Also, do you prefer a hosted platform with a dashboard for chatbot edits, or a lightweight custom tool? I’ll deliver a fully working system, clear setup guides, and simple training notes so your team can update responses and manage chats without coding. Ready to start building this solution for you.
$8 USD in 7 days
5.9
5.9

Hi, I will build your WhatsApp Chat Admin on the WhatsApp Business API with automated FAQ replies, order status updates, scheduled promotions, and a shared inbox for tagging and resolving queries. New orders will sync into your website and inventory in real time. I can start today. I will also add a smooth hand-off to a human agent whenever the bot is unsure. Questions: 1) Which e-commerce platform and inventory system do you use? 2) Do you already have a WhatsApp Business API provider? Looking forward to discussing further. Regards, Shayan.
$10 USD in 40 days
5.5
5.5

Hello there. I hope you are donig well. I have successfully implemented automated chat solutions for e-commerce businesses, streamlining customer interactions and enhancing order processing. My expertise in PHP and API integration ensures I can build a responsive WhatsApp Chat Admin tailored to your online shop's needs. This project requires a reliable system to handle customer queries while integrating order processing seamlessly. I will leverage the WhatsApp Business API to automate responses and manage incoming messages effectively, ensuring your support team can easily track and resolve issues. I will deliver a high-quality solution with clear setup instructions and training materials for your team. My approach emphasizes reliability, allowing for easy template updates and a smooth hand-off to human agents when necessary, ensuring your operations run efficiently. Please feel free to reach out to me. I look forward to working with you. Best regards, Billy Bryan
$15 USD in 20 days
5.6
5.6

With over 20 years of experience in PHP-based development, I believe my expertise aligns seamlessly with your WhatsApp Shop Chat Admin project. From the inception of your task to its execution and beyond, my comprehensive skills in HTML, MySQL, PHP, and Software Architecture will aid in creating a dynamic system that not only automates mundane tasks but also creates a platform for seamless customer interaction. Given your description, you need a reliable system that can automate responses to frequent queries, provide real-time updates on order statuses including promotional messages, as well as collect and manage incoming customer queries. My strong command over Wordpress and Laravel positions me favorably to build a well-integrated system that synchronizes your e-commerce website and inventory management system while ensuring proper handling of customer orders. Furthermore, I deeply understand the importance of long-term growth when it comes to business operations. That's why I insist on focusing on clean, maintainable solutions meant for scalability. By choosing my services, you're not just hiring another developer; you're gaining a dependable partner who understands requirements quickly, delivers reliable results, and supports you even after the completion of projects. Let’s make your WhatsApp Shop Chat Admin program not just an ordinary bot but rather one that nurtures impactful interactions with each customer that engages with it!
$8 USD in 40 days
5.8
5.8

With your project, you need an innovative and reliable solution to effectively manage your WhatsApp customer interactions and link them to your e-commerce website and inventory management system. As a seasoned tech warrior, I've honed the skills of crafting highly efficient automated systems to handle exactly these interfunctions. My deep understanding of APIs integration, for instance, speaks directly to this need, as I can skillfully liaise the WhatsApp Business API with your required digital platforms. I'm particularly adept at developing effective automation strategies that save time and streamline workflow, always keeping in mind the end user's experience. To this end, I've extensively worked with tools like n8n for automation while providing ample room for customization and quick edits. With me handling your project, you can trust that your template messages will be updated easily without the need for strenuous coding. Moreover, I will ensure smooth collaboration between algorithms and humans by creating a seamless hand-off process.
$8 USD in 10 days
5.2
5.2

PRECISELY At Webtrix I was the senior developer on the order and stock side of online shops, most recently one where a sale had to land in the warehouse system before the next visitor could see the shelf change. Shops like that fail in one predictable way, two people buying the last item seconds apart, so I build the ordering path around a single set of numbers instead of letting two systems each keep their own count. I'd run every conversation off a message library your team edits in a plain table, so answers, order updates and promotions are just text they can change themselves, while the chat asks the shop what's actually in stock at the moment of the sale rather than trusting a copy. Each conversation lands in one shared inbox where it can be tagged and handed to a person mid-sentence, with the customer's order and everything already said sitting in front of whoever picks it up, so nobody is ever asked to repeat themselves. One detail your customers will feel: promotional messages can be timed around what someone already bought instead of going out to everyone at once, which is usually the difference between a list that reads them and a list that mutes you.
$15 USD in 40 days
5.3
5.3

★•══•★ Hi client ★•══•★ I can build a smart WhatsApp Chat Admin using the Business API that handles FAQs, order updates, and promos automatically. Your customers get quick replies while your team manages queries smoothly in a shared inbox with tagging and tracking. I’ll connect it directly to your e-commerce and inventory systems so stock and orders stay accurate without manual work. The system will easily switch from bot to human chat when needed, plus you’ll get simple setup guides and training notes to keep things running without coding headaches. I focus on making tools reliable and user-friendly so your team can handle daily tasks confidently. How soon would you like to start improving your customer chats? Best regards, Rico
$12 USD in 40 days
5.2
5.2

With my substantial experience in backend development using Laravel and MySQL, I am uniquely qualified to meet your needs for a dedicated WhatsApp Chat Admin. I am a stickler for logic and problem-solving, skills which have enabled me to design and implement robust software applications. By leveraging these skills, I can provide you not only with an effective solution but also with the ability to maintain and update the chatbot without writing any code. I understand how integral it is for your system to send the right messages at the right time while keeping everything in sync. My proficiency with HTML, MySQL, and PHP ensures that I will be able to integrate the chat workflow with your e-commerce website and inventory management system seamlessly, guaranteeing accurate stock levels and keeping order records updated in real time. In addition to my technical expertise, I value your satisfaction as my client above all. That’s why I prioritize delivering high-quality work that resolves any challenges you face efficiently. Employing my services would not just fulfill your current project requirements but also open doors for long-term collaboration. Choose me, and I can help take your online shop to the next level.
$8 USD in 40 days
5.2
5.2

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