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I need an experienced freelancer to take over my WhatsApp channel and handle all customer-service inquiries that arrive there. The work is entirely chat-based: answering product questions, resolving small issues, recording feedback, and escalating anything that needs higher-level attention. I already have a WhatsApp Business account in place; what’s missing is a reliable person (or team) who can keep response times low, maintain a friendly tone that matches my brand, and log each conversation in the shared Google Sheet we use for internal tracking. Please tell me about the WhatsApp or other live-chat customer service experience you have, the average daily volume you’ve managed before, and the tools you typically rely on to stay organized. If you’re comfortable covering weekends or extended hours, mention that as well. Final deliverables will be: • Real-time chat coverage during the agreed hours • Clear, concise chat logs updated daily • A brief weekly summary of recurring issues or opportunities you notice I’m ready to start as soon as I find the right fit.
Proje No: 40062945
84 teklifler
Uzaktan proje
Son aktiviteden bu yana geçen zaman 2 ay önce
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84 freelancer bu proje için ortalama $18 USD/ saat teklif veriyor

Dear Sir, Unlock the full potential of your projects with my expertise as a Data Entry, Virtual Assistant and Project Management Specialist. My diverse skill set encompasses Data Entry, Data Mining, Data Analysis, Excel Expertise, Database Management, and Research, designed to drive your projects to new levels of efficiency and success. With over a decade of experience in managing data-intensive projects, I excel in handling Data Entry and Data Mining tasks with precision. Proficient in tools like Excel, Access, and SQL, I ensure meticulous data organization and insightful analysis. My dedication to accuracy and detail is a cornerstone of my approach. As an experienced researcher, I have a knack for extracting valuable insights through advanced Data Mining techniques. My skills in database management guarantee efficient data storage and retrieval, contributing to streamlined operations. My background in project management enables me to oversee and coordinate tasks seamlessly, ensuring that your projects are executed smoothly and effectively. With a strong focus on continuous improvement and adaptability to new technologies, I am poised to deliver high-quality results immediately. Best regards,
$15 USD 40 gün içinde
6,8
6,8

We recently supported an e-commerce brand by managing their live chat customer service, maintaining response times under five minutes while preserving their distinct, friendly voice. Here’s what I can do to take your project from vision to reality: • Provide real-time WhatsApp chat support, ensuring quick and empathetic responses aligned with your brand identity. • Maintain meticulous daily logs in your shared Google Sheet, offering transparency and ease of tracking. • Deliver concise weekly summaries highlighting trends and actionable insights from customer feedback. I understand you need consistent coverage and detailed record-keeping to support your existing WhatsApp Business account, with an emphasis on low response times and a reassuring tone. With 3 years experience in live-chat support, I’ve helped clients convert complex inquiries into smooth, satisfying interactions. They value my reliability, clear communication, and ability to manage high volumes without sacrificing quality. I’d be happy to share a quick action plan tailored to your project. The worst that can happen is you walk away with a free consultation. Regards, Jayden Lopes
$15 USD 25 gün içinde
2,9
2,9

As someone with a deep understanding of the importance of customer service, I believe I am an ideal candidate for your WhatsApp Customer Service Chat Support! With over [X] years of experience in handling high-volume customer inquiries, I bring not only the technical skills you are looking for, but also a genuine desire to provide exceptional service that aligns with your brand's voice and tone. One notable aspect of my approach is my ability to stay organized through robust tools such as [mention relevant software/tools]. These enable me to maintain excellent response times while ensuring accurate and up-to-date logs of each interaction in your shared Google Sheet. Consequently, you can trust me to handle your customer-service requirements efficiently. Additionally, I am more than willing to cover weekends or extended hours if needed. My commitment to this project goes beyond simply responding to chats: I will consistently provide you with a detailed summary of recurring issues or potential areas for growth on a weekly basis. Allow me the opportunity to translate my skills into driving positive customer experiences and growth for your brand.
$20 USD 40 gün içinde
0,0
0,0

With my proven track record as a Full-Stack Web Developer, experienced in building functional systems that solve real-world problems, I am confident that I can efficiently handle your WhatsApp customer service. My proficiency with data entry makes me the perfect candidate for logging conversations into your shared Google Sheet and maintaining clear, concise chat logs on a daily basis. Although my skillset may not be typical of someone in the customer service domain, my dedication to delivering reliable web solutions is transferrable to any field including customer support. My commitment to writing clean code translates into the clarity and friendliness of my communication - a vital aspect of customer support over any medium. While I haven't had specific experience managing large volumes of chats, what I lack in volume experience, I make up for with eagerness to learn new protocols promptly and ability to adapt quickly. With this project, thriving on quick learning would be key as each query could come with its own unique challenge. Let's start this exciting challenge together!
$18 USD 40 gün içinde
0,0
0,0

With my decade-long experience as a machine learning (ML) Ops Engineer and Data Scientist, I've honed my skills at designing, deploying, and scaling various ML and data pipelines in high-pressure production environments. This background has given me the versatility and resourcefulness to adapt to any type of chat-based environment - which, in this case, is your WhatsApp channel for customer service inquiries. Over the years, I have developed a keen understanding of efficient communication, especially when it comes to managing high daily volumes, ensuring that response time remains short without compromising quality or accuracy. My dedication to maintaining a friendly tone that aligns with your brand's identity will further enhance your customers' experience and build trust in your service. In terms of organization and tracking, I rely heavily on Google suite tools ensuring that I provide clear, concise logs regularly and have no problem integrating it into your shared Google Sheet. Working extends hours wouldn't be an issue for me since I understand the value of being available to offer excellent service throughout the entirety of a customers' day. Lastly, my ability to identify recurring issues or opportunities from the conversations and providing actionable insights will help streamline your operations even further.
$25 USD 90 gün içinde
0,0
0,0

Hello Mirna, I am Vishal Maharaj, a Chatbot expert with 20 years of experience. I have carefully reviewed your project requirements for WhatsApp Customer Service Chat Support. I propose to handle all customer inquiries efficiently by ensuring quick response times, maintaining a friendly tone consistent with your brand, and logging conversations meticulously in the shared Google Sheet. I have extensive experience in managing live-chat customer service, handling high daily volumes, and using tools for efficient organization. I am adept at providing real-time chat coverage, updating clear chat logs daily, and offering weekly summaries of insights. I am eager to discuss further details and how I can assist you with your WhatsApp customer service needs. Cheers, Vishal Maharaj
$25 USD 40 gün içinde
0,0
0,0

With over a decade of experience in customer service and a specialization in optimizing business operations, I have a deep understanding of the tangible impact well-handled customer interactions can have on your brand. This proficiency extends to WhatsApp as well, having successfully managed high volume chat-based inquiries before. My daily average usually exceeds 200 conversations, enabling me to confidently take on your demand and maintain your desired prompt response time. In your project description, you highlighted the importance of maintaining an authentic and friendly tone which aligns with your brand. I bring to the table not only my excellent problem-solving skills, but also my ability to engage customers in a way that fosters loyalty and positive perception of your brand. To keep our work organized, I suggest leveraging tools like Zendesk or HelpScout that I'm experienced with. Through these tools, I can provide timely chat coverage during the agreed hours while diligently updating clear, concise logs daily. Additionally, my skills in data entry ensures that not a single conversation will be missed from being recorded on the shared Google Sheet. With my weekly summary, you'll not only be kept up-to-date on all customer issues but also provided with valuable insight into recurrent concerns and potential future opportunities for improvement.
$20 USD 40 gün içinde
0,0
0,0

Hello, I saw that you need someone to handle WhatsApp customer support and respond to customer messages quickly and professionally. I can take full responsibility for your WhatsApp chat support — replying to customer queries, handling order or product questions, keeping conversations organized, and escalating important issues when needed. In the first 24 hours, I will: • Understand your products/services and common customer questions • Set response guidelines and tone as per your brand • Start replying with fast, friendly, and clear messages I am comfortable with fully chat-based support and understand how important response time and customer satisfaction are on WhatsApp. I’m available to start immediately. Let me know if you’d like a short trial or sample response. Thank you.
$20 USD 40 gün içinde
0,0
0,0

Soy la persona indicada para este Freelance, ya que soy ágil al momento de responder chats, adicional cuento con excelentes habilidades en la solución de problemas, trabajo bajo presión y tengo total disposición de aprender y dejar una huella positiva
$20 USD 40 gün içinde
0,0
0,0

Hello! I read your WhatsApp Customer Service project carefully, and I'm confident I'm the reliable partner you're looking for to take over your WhatsApp channel and keep your customers happy. My WhatsApp & Live Chat Experience: ✅ I have 2+ years managing WhatsApp Business channels for e-commerce and service brands, handling 50-80 daily customer inquiries with consistently high satisfaction ratings. Tools & Organization: ✅ I'm highly proficient with Google Sheets for logging every conversation (customer name, timestamp, issue, resolution, status) and creating organized daily/weekly reports. ✅ I also use time-management tools (Trello, Notion) to track follow-ups and recurring issues so nothing falls through the cracks. Availability & Commitment: ✅ I'm flexible with extended hours and weekends—just let me know your preferred schedule and I'll match it. ✅ I understand the importance of a friendly brand tone and will adapt perfectly to your voice (not robotic scripts, but genuine helpful conversation). Deliverables I'll provide: Daily chat logs updated in your Google Sheet with full details Weekly summary highlighting recurring issues, customer feedback, and improvement opportunities I'm ready to start immediately and committed to building a long-term partnership with you. Let's chat on WhatsApp to discuss how we can work together!
$15 USD 40 gün içinde
0,0
0,0

Hello,Hello, I’d be happy to take over your WhatsApp customer-service channel and make sure every message is answered quickly, clearly, and in a tone that reflects your brand. I have experience managing WhatsApp Business and live-chat support for service-based and product-based businesses, handling customer inquiries, product questions, minor issue resolution, feedback collection, and timely escalation when needed. In past roles, I’ve managed 80–150 chats per day while keeping response times low and conversations well documented. I’m very comfortable logging every interaction in Google Sheets, updating chat statuses daily, and keeping records clean and accurate for internal tracking. I also provide weekly summaries highlighting recurring issues, common questions, and improvement opportunities so you’re always informed. I understand your main challenge is finding someone reliable who can maintain a friendly, consistent tone, stay organized, and handle chats without constant supervision. That’s exactly how I work—structured, responsive, and customer-focused. Tools I use regularly include: WhatsApp Business Google Sheets & Google Drive CRM tools and internal trackers Slack / email for escalations I’m open to weekend or extended-hour coverage if needed. My goal is to make your WhatsApp channel run smoothly so customers feel supported and you have peace of mind. Looking forward to discussing your coverage hours and daily volume. Best regards, Zanetawork I’ve done.
$15 USD 40 gün içinde
0,0
0,0

Hola! Cuento con experiencia brindando atención al cliente vía WhatsApp y chat en vivo, gestionando en promedio entre 80 y 120 conversaciones diarias con respuestas claras y empáticas. Me organizo utilizando herramientas como Google Sheets, etiquetas de WhatsApp Business y gestores de tareas para llevar registros diarios precisos. Tengo disponibilidad para cubrir fines de semana y horarios extendidos según sea necesario. Puedo ofrecer cobertura de chat en tiempo real, mantener historiales actualizados y elaborar resúmenes semanales con incidencias recurrentes y oportunidades de mejora. Estoy lista para comenzar de inmediato
$20 USD 40 gün içinde
0,0
0,0

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$15 USD 40 gün içinde
0,0
0,0

Hello, My name is Tejas, and I’m interested in managing your WhatsApp Business customer support. I’ve previously worked with a blue tick verified WhatsApp channel, handling real-time customer queries, product questions, issue resolution, and feedback collection. I’ve managed 60–100+ chats daily, maintaining fast response times and a friendly, brand-consistent tone. I regularly log conversations in Google Sheets and prepare brief weekly summaries highlighting recurring issues and opportunities. I’m comfortable covering weekends and extended hours if needed and can start immediately. Looking forward to connecting. Best regards, Tejas
$15 USD 21 gün içinde
0,0
0,0

Hi, You don’t need someone just replying to messages you need someone who treats your WhatsApp inbox like part of your business. That’s exactly how I work. I handle customer chats with speed, clarity, and a friendly tone that reflects your brand, while making sure nothing is missed or forgotten. I’ve managed WhatsApp and live-chat support before, including product questions, issue resolution, feedback collection, and proper escalation. Every conversation is logged cleanly in Google Sheets, and I provide short weekly summaries so you always know what customers are asking and where improvements exist. I’m organized, reliable, and comfortable covering high chat volumes, weekends, and extended hours. Once I take over, your WhatsApp support runs smoothly without you needing to micromanage. Ready to start immediately.
$15 USD 40 gün içinde
0,0
0,0

Hi, I'm Sabbir I'm experienced in chat-based customer support, maintaining fast response times, a friendly brand-aligned tone, and clear problem solving. I'll handle real-time conversations, accurately log every interaction in your shared Google Sheet, and escalate anything that needs high-level attention. You'll also receive a brief weekly summary highlighting recurring issues and opportunities. I'm reliable, organized, and ready to start immediately. Weekend or extended-hours coverage is no problem if needed. I'm new to this platform. But I have years of experience. You can trust me. Thank you.
$20 USD 40 gün içinde
0,0
0,0

Hi, thanks for reaching out. I have hands-on experience handling WhatsApp Business and chat-based customer support, managing daily conversations efficiently while keeping response times low and tone on-brand. I’m used to handling product inquiries, resolving common issues, and escalating cases clearly when needed. I typically manage many chats per day and log all conversations in Google Sheets with clear status tracking. I’m organized, reliable, and proactive in spotting recurring issues and customer insights. I’m comfortable with weekends and extended hours and can start immediately. My Whatsapp +84 90 607 98 11
$20 USD 40 gün içinde
0,0
0,0

I believe that I will be a valuable member of the team. I have all the qualities and skills you're looking for in the position. I am a fast learner and a good team member. I can work with supervision and can over-time if needed. I can also assure that I can be a great asset to your prestegious company if given the opportunity to show this. I've got a readiness for growth and more development. Therefore this position will not only help me with my current and future goals, but my highly motivated and disciplined personality will help greatly in adding value to the companies value, vision and mission.
$20 USD 40 gün içinde
0,0
0,0

My rate is $18/hour, reflecting my 9 years of experience as a PA/VA. I’m open to long-term packages.
$18 USD 42 gün içinde
0,0
0,0

Hello, I am confident I can take full responsibility for managing your WhatsApp customer-support channel with 1000% clarity, consistency, and professionalism. My focus will be on fast responses, friendly communication, and accurate tracking of every conversation. How I will handle the work Manage all incoming WhatsApp messages in real time during agreed hours Answer product-related questions clearly and politely, matching your brand tone Resolve common issues independently and escalate higher-level matters immediately Record every chat accurately in the shared Google Sheet for tracking and analysis Collect and note customer feedback for future improvements Response time & availability Average response time: 5–10 minutes Available for extended hours and weekends if required Reliable, transparent communication at all times Experience & tools Hands-on experience with WhatsApp and live-chat customer support Comfortable handling high daily chat volumes without delays Organized workflow using Google Sheets and simple CRM-style tracking Deliverables Real-time WhatsApp chat coverage Daily updated chat logs Weekly summary highlighting recurring issues and opportunities I guarantee 1000% clear handling of this work, with full ownership of customer satisfaction and response quality. I am ready to start immediately and grow with your support needs.
$20 USD 1 gün içinde
0,0
0,0

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Ara 7, 2025 tarihinden bu yana üye
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