
Completed
Posted
Paid on delivery
I have an existing WordPress website hosted with HostGator that is currently down and displaying the message: **“There has been a critical error on this website.”** The domain and hosting are both active, so this appears to be a WordPress/PHP issue. I’ve accessed the site through cPanel and can see that the `error_log` inside `public_html` is extremely large (currently over 600MB) and actively generating errors, so I need someone experienced with WordPress/PHP to: * Diagnose what is causing the critical error * Fix the issue and get the website live and functioning again * Check whether the issue is being caused by a plugin, theme, PHP version, WordPress update or another error * Check the site/files for anything suspicious or malicious * Please do not redesign, update or make unnecessary changes to the website. I simply need the existing site restored and working. This is a small troubleshooting/fix project rather than a website rebuild. I have access to HostGator, cPanel and the WordPress files and can provide whatever access is required.
Project ID: 40646342
77 proposals
Remote project
Active 7 days ago
Set your budget and timeframe
Get paid for your work
Outline your proposal
It's free to sign up and bid on jobs

Hi, I can diagnose and fix the WordPress critical error and get your existing website back online without making unnecessary design or structural changes. I’ll first review the large error_log, PHP/server configuration, WordPress core, active plugins, theme, database, and recent changes to identify the exact cause. I’ll also check for suspicious or malicious files/code and verify PHP compatibility. Once the root cause is identified, I’ll apply only the required fix, test the website thoroughly, and make sure the frontend and WordPress admin are functioning properly. I can work directly through HostGator/cPanel and WordPress files. I have strong experience with WordPress, PHP, cPanel troubleshooting, database issues, plugin/theme conflicts, and critical-error recovery. I can start immediately and focus specifically on restoring the existing site—no redesign or unnecessary updates.
$25 AUD in 1 day
3.4
3.4
77 freelancers are bidding on average $31 AUD for this job

Hello, With decades of experience in web development and a particular focus on WordPress, I am confident in my ability to diagnose and resolve the critical error plaguing your website. My portfolio projects include resolving complex issues, salvaging websites, and restoring them to peak performance. No matter how large or small the problem, my commitment to delivering high-quality solutions remains unwavering. Your task requires pinpointing the root cause of a critical error and rectifying it without changing the website's current design or infrastructure. My understanding of PHP, WordPress, PHP versions, plugin management, themes, and general troubleshooting skills are a perfect match for your project needs. Additionally, having worked with cPanel extensively on multiple projects gives me an extra edge as I'm very familiar with the interface and the measures that need to be taken for effective problem resolution. Beyond just resolving the specific issue at hand, I can leverage this opportunity to assess your site for possible vulnerabilities or malware threats. You can be assured that your WordPress files will be thoroughly examined and secured before completing any project with me. So let's get your site up and running - while keeping its original integrity intact! I look forward to assisting you through this troubleshooting process and exceeding your expectations along the way! Thanks!
$30 AUD in 1 day
8.6
8.6

Hi, I can fix it faster for you, I am currently free and will start immediately, chat with me to share credentials, many thanks and waiting. Faheem
$30 AUD in 1 day
8.2
8.2

Hi, I can see the real issue here isn’t just a "critical error", it’s the site being trapped in a PHP/WordPress failure loop while the log keeps growing. I’ve fixed many WordPress outages like this on HostGator/cPanel by isolating the exact plugin, theme, PHP, or corrupted file that is breaking the load path, then restoring the site without changing the design or content. I’ll inspect the error_log, trace the first fatal error, test the active theme/plugins, check PHP compatibility, and review the files for anything suspicious so we bring the site back cleanly. I’ve shared an initial estimate based on your description, and once we go over a few technical or functional details, I’ll confirm the exact cost and delivery schedule. Could the site have recently had a plugin, theme, or PHP version change? Also, do you want me to preserve a backup before any recovery steps? Looking forward to your reply so we can finalize the exact plan. Was there any recent plugin, theme, or PHP version change before the site went down? Thanks, Asad
$30 AUD in 3 days
8.4
8.4

I can diagnose and fix the WordPress/PHP critical error, identify the root cause through the error logs, plugins, theme, PHP version, and recent changes, and restore your existing website without unnecessary modifications. I’ll also check the files for suspicious or malicious activity and ensure the site is stable and functioning properly after the fix. Best regards, Hafiz Aamir Ali
$55 AUD in 1 day
8.2
8.2

Dear Client, Thank you for the job requirements Shoot me a message so that we can have a detailed discussion regarding the project and get on board ASAP. Best regards
$50 AUD in 1 day
8.4
8.4

Hi, I have extensive experience in resolving critical errors on WordPress sites. I will thoroughly diagnose the issue, fix the error, and ensure your website is up and running smoothly. Let's discuss further to get your site restored without unnecessary changes. Please start the chat to discuss the project details. Regards, Sai Bhaskar
$30 AUD in 1 day
7.9
7.9

Hi, I am ready to check this and fix this in couple of hours. Please share the login details for Cpanel and wp-admin to do so. Thank you
$50 AUD in 1 day
7.9
7.9

Hello, I see that you're dealing with a critical error on your WordPress site, and it sounds frustrating. From what you've described, it seems like the large `error_log` file could be a key to diagnosing the underlying issue. My approach would be to first review those errors to pinpoint what's causing the problem, whether it's a plugin, theme, or something else. With 7+ years of experience in troubleshooting WordPress and PHP issues, I'm confident I can restore your site without making any unnecessary changes. I understand the importance of getting your website back online quickly and safely. One question I have is if you've noticed any specific changes or updates made before the site went down, as that could help narrow down the cause. Best regards, Ivan Mandinski
$20 AUD in 2 days
7.6
7.6

A 600MB error_log that's still growing is actually good news — it means the fatal is being recorded, so the first thing I'll do is tail the last few thousand lines to pull the exact PHP fatal (file, line, and the plugin or theme throwing it) rather than guessing. From there I'll enable WP_DEBUG_LOG privately, rename the offending plugin folder via cPanel File Manager to confirm the culprit, and check for the usual causes: a PHP 8.x incompatibility in older code, a memory_limit exhaustion, or a half-finished update leaving a broken file. I'll also compare wp-includes/wp-admin against clean WordPress checksums and scan uploads/wp-config for injected code or backdoors, then truncate the log so it stops eating your disk quota. No redesign, no updates you didn't ask for — just your existing site back exactly as it was. I have cPanel/WordPress recovery experience and can start right away.
$10 AUD in 1 day
7.7
7.7

Hi, I will fix critical error in your WordPress website. I’m ready to start immediately.
$10 AUD in 1 day
7.5
7.5

Hello, I'm Wordpress expert, I have 10+ years experience in HTML, CSS, jQuery, PHP, Laravel, API, Wordpress, Joomla,.... I customized, created many themes, plugins. I will provide you with the best quality and long term support. Please discuss, thank you!
$30 AUD in 1 day
7.6
7.6

With over 8 years of in-depth experience in web development and a solid understanding of PHP and WordPress, I'm confident that I can swiftly get your website back up and running smoothly. Having already completed over 145 successful projects, troubleshooting and resolving critical errors like the one you're facing is my specialty. What sets me apart is not just my technical expertise but also my commitment to clear communication and delivering real results. By using proven agile practices, I'll diagnose the root cause of the issue causing the critical error. Whether it's an incompatible plugin, theme, PHP version or any other error, I'll identify and fix it promptly. As an experienced Full Stack Developer, I understand the importance of data security and privacy. So alongside restoring your site and ensuring its smooth functioning, I'll also conduct a thorough check for any suspicious or malicious elements. My approach ensures that only necessary changes are made to the website while maintaining its existing structure and design. Plus, I provide 1 month free support & maintenance to ensure that everything remains perfectly fine-tuned after my work is done.
$20 AUD in 7 days
7.6
7.6

Hello I see your WordPress site is currently hitting roadblocks with your host and likely needs a performance tune-up. I specialize in WordPress optimization and migration, having successfully moved and stabilized dozens of sites for clients facing similar hosting bottlenecks. I can migrate your site to a more reliable environment while improving your load speeds and overall uptime immediately. Are you available for a quick chat to discuss the specifics of your current setup? Giáp Văn Hưng
$18 AUD in 7 days
7.0
7.0

Hi, a site outage driven by a critical PHP error directly threatens user trust and leads to lost web traffic. Your goal is to restore your existing website cleanly on HostGator, but the primary frustration is a 600MB error_log consuming disk space while hiding underlying plugin conflicts, PHP version mismatches, or malicious code injections. I restore crashed WordPress environments through cPanel by auditing error logs, memory limits, and file integrity. In previous server recovery projects, I isolated fatal PHP execution errors, cleared server log bloat, resolved plugin/theme incompatibilities, and scanned public_html for compromised scripts without modifying front-end layouts or site data. I will clear the log bloat, identify the broken execution path, patch the error, and get your site back online. Share your cPanel details, and I will inspect the PHP stack trace and bring your site back live immediately.
$20 AUD in 1 day
6.9
6.9

Hello, I’ll diagnose and restore your existing WordPress site without changing its design or functionality, focusing specifically on the critical error and the underlying PHP/WordPress issue. I’ll inspect the large error log, identify whether the cause is a plugin, theme, PHP version, WordPress update, configuration issue, or suspicious code, then apply only the necessary fix to bring the site back online safely. My approach will be to work through cPanel/WordPress files carefully, review the relevant logs and configuration, check for signs of malware or unexpected file changes, and create a backup before making changes. I’ll test the site after the fix to ensure the existing pages and functionality work correctly, while avoiding unnecessary updates, redesigns, or modifications to the current setup. Here is my portfolio: https://www.freelancer.in/u/sainiji92 Let’s connect in chat and I can troubleshoot the HostGator WordPress/PHP issue and get your existing website safely back online. Regards, Pankaj
$30 AUD in 1 day
6.9
6.9

Hello! I'll dig into your error_log right away to pinpoint whether the critical error is coming from a plugin, theme, PHP version mismatch or corrupted core file, then apply the fix and confirm the site loads clean. I'll also scan the files for malware or suspicious code while leaving your design and content untouched. Ready to start whenever you are.
$25 AUD in 1 day
6.6
6.6

Hi, I can diagnose and restore your WordPress site without making unnecessary design or content changes. I’ll check the 600MB+ error log, PHP version, plugins, theme, WordPress core, database, and files for malware/suspicious code, identify the exact cause of the critical error, fix it, and stop the repeated error generation. Timeline: Same day / within 24 hours Budget: $30 AUD fixed I’ll keep the work limited to restoring the existing site and provide a brief note explaining the cause and fix.
$30 AUD in 1 day
6.6
6.6

Hi there, I can quickly diagnose and fix the critical error on your WordPress site without making any unnecessary changes to your design or layout. My step-by-step approach: Diagnosis: Inspect the latest entries in your error_log via cPanel to pinpoint the exact plugin, theme, or PHP compatibility issue causing the crash. Resolution: Safely isolate and resolve the conflict to restore full site functionality immediately. Security & Log Maintenance: Scan public_html files for suspicious code/malware and clear/truncate the oversized 600MB error_log to free up server resources. Portfolio: https://www.freelancer.in/u/GraphicFuture93 I'd be happy to discuss your project in more detail and answer any questions you may have. I look forward to working with you. Best Regards, Preet Kaur
$20 AUD in 7 days
6.8
6.8

Hi, I can quickly diagnose and fix your WordPress “critical error” without redesigning or making unnecessary changes. I’ll check the 600MB+ error log, PHP version, plugins, theme, WordPress files, and any suspicious activity, then safely restore the existing website. I can work directly through HostGator/cPanel and focus only on the required fix. Client feedback: https://www.freelancer.in/portfolio-items/11197697-client-review One question: Can you provide cPanel access so I can start diagnosing the issue? Regards, Monika
$20 AUD in 1 day
6.6
6.6

Hello, I will diagnose and resolve the critical error on your WordPress site hosted with HostGator by analyzing the error logs, identifying the root cause, and implementing the necessary fixes without making unnecessary changes. Let's discuss the details further to get your website up and running smoothly. Thanks
$15 AUD in 7 days
6.2
6.2

Cronulla, Australia
Payment method verified
Member since Jun 6, 2018
$15-25 AUD / hour
$10-30 AUD
$30-250 AUD
$30-250 AUD
$10-30 AUD
₹600-1500 INR
$10-30 USD
$30-250 USD
$30-250 USD
$2-8 USD / hour
€12-18 EUR / hour
₹600-1500 INR
$10-30 USD
$10-30 USD
$10-30 USD
$15-25 USD / hour
$250-750 USD
$10-30 USD
₹100-400 INR / hour
$250-750 CAD
$30-250 USD
$750-1500 AUD
₹60000-65000 INR
$30-250 USD
₹400-750 INR / hour