Need to Create a Custom Workflow that will automatically create a lead from an email that is bcc'd to either a queue or inbox. (Whatever is best).
The workflow will take the subject of the email and make it the topic. Take the First Name and Last Name from the email header and populate the correct fields in CRM and take the email address and populate the email field. The email will then be deleted from the queue or inbox. (Need help in designing the best solution).
We currently use google business apps for email. We have the email router in house and functioning.
We are on-premise crm.