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Our online travel and hospitality platform serves guests from Turkey and abroad around the clock, and daily questions pour into our live-chat window about bookings, flight changes, hotel amenities, and last-minute itinerary tweaks. I need those chats handled smoothly in both Turkish and English, so customers get quick, friendly answers without ever feeling a language gap. Here’s what the role entails: • Reply to incoming live-chat messages in real time, maintaining our brand’s warm, helpful tone. • Switch seamlessly between Turkish and English depending on the visitor’s preference. • Document each conversation in our CRM so my team can see history at a glance. • Escalate only the cases that truly require management approval—everything else should be solved on the spot. A solid background in travel or hospitality support will help you understand fare rules, rebooking policies, and hotel terminology right away. Familiarity with any standard live-chat platform (Zendesk Chat, Intercom, or similar) is welcome; we use a browser-based tool with canned responses you can adapt. Success is simple: first-response time under two minutes, CSAT above 90 %, and clear, concise notes after every chat. If that sounds straightforward, let’s keep travelers smiling together.
Proje No: 40080967
14 teklifler
Uzaktan proje
Son aktiviteden bu yana geçen zaman 1 ay önce
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14 freelancer bu proje için ortalama $20 USD teklif veriyor

Hi, I noticed something important in your job post. You are not just looking for an assistant. You are looking for someone who can reduce your daily stress, handle your customers politely, and keep your e-commerce operations running smoothly without needing you to supervise every minute. This is exactly what I do. What I bring to your business: • Fast, calm, professional customer replies • Live Chat Support, Email Support, Ticket Handling • Amazon, Flipkart, Walmart, Shopify store tasks • Order management, tracking updates, cancellations • Virtual assistant tasks and accurate data entry • Daily updates so you never have to follow up Before anything else, I have one important question for you: What is the single biggest problem you want me to remove from your daily workload? (Response time, customer complaints, order updates, or something else?) If you prefer, you can try me for 1 hour first. I will prove my work before you make any long-term decision. Ready when you are.
$20 USD 7 gün içinde
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This is exactly the type of project I excel at, and I currently provide top-notch service at a reduced rate to establish my reputation — ensuring you receive premium dedication at a cost-effective rate. I understand the importance of bilingual Turkish live chat support for your online travel and hospitality platform. Handling inquiries seamlessly in Turkish and English is crucial to delivering swift, language-specific assistance while maintaining your brand's tone and documenting interactions in your CRM. With my expertise in providing customer service solutions using various platforms like [Intercom], I am well-equipped to achieve quick response times and high customer satisfaction scores for your chat operation. Rest assured, I'm prepared to deliver the results you seek. Excited about the prospect of working together. Regards, TM MOHALE
$20 USD 3 gün içinde
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As a versatile freelancer with a strong background in Turkish translation and fluency in both Turkish and English, I am confident in my ability to provide Bilingual Turkish Live Chat Support that meets your expectations. Understanding the nuances of both languages allows me to switch seamlessly, giving customers the experience they desire without a language barrier. My previous experience also involved utilizing CMS reminiscent platforms and tools for data entries and information management, hence using your CRM tool wouldn’t be a challenge. My dedication to providing effective solutions aligns perfectly with your requirements to document each conversation and escalate only essential cases. Meeting and exceeding customer expectations is my utmost priority. With me on board for this project, you can expect first-response time under two minutes, CSAT scores above 90 %, and comprehensive notes after every chat guaranteeing a remarkable track record. I am enthusiastic to work with you and keep travelers smiling with quick and friendly answers round the clock.
$20 USD 7 gün içinde
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I will handle live-chat inquiries for your travel and hospitality platform, providing fast, friendly support in both Turkish and English. I’ll respond in real time to questions about bookings, flight changes, hotel amenities, and itinerary updates, maintaining a warm, professional tone aligned with your brand. Each conversation will be properly documented in your CRM, with only genuinely complex cases escalated to management. I’m comfortable working with browser-based live-chat tools and adapting canned responses to fit context and language. My focus is on quick resolution, clear communication, and consistent service quality to meet your response-time and CSAT targets. Ready to start once access and schedules are confirmed.
$20 USD 7 gün içinde
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Nice and easy if you are looking for reliability -Success is simple: first-response time under two minutes, CSAT above 90 %, and clear, concise notes after every chat. If that sounds straightforward, let’s keep travelers smiling together
$20 USD 7 gün içinde
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Hello. I am experienced in writing and editing as well as translating. I used to regularly draft and edit information notes and talking points in English and in Turkish. Another responsibility I had as part of my job was to answer inquiries on various issues via phone and e-mail. Although my backround is not in travel and hospitality, I can learn what is necessary and handle your chats. Is this a one-time task with a fixed budget? Thank you!
$20 USD 7 gün içinde
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Bilingual Turkish–English professional with a tourism and hospitality background, highly skilled in written customer communication, fast language switching, and accurate use of industry terminology, well-suited for real-time online chat support roles.
$20 USD 7 gün içinde
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What sets me apart is my unique blend of hospitality expertise and advanced communication skills. Having worked as an English teacher and a stand-up comedian, I have mastered the art of engaging, clear, and empathetic communication. I understand that in live-chat support, tone and speed are everything. I am used to handling high-pressure situations with a calm, 'problem-solver' mindset. My background in front-desk operations means I already speak the language of travelers, so I can hit the ground running without needing extensive training on industry terminology.
$20 USD 5 gün içinde
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Hi there! I am a native-level Turkish speaker with professional fluency in English, making me an ideal fit for your bilingual live-chat support role. I understand the fast-paced nature of travel and hospitality support, where response time and customer satisfaction (CSAT) are the top priorities. I am comfortable using browser-based tools and CRM systems like Zendesk or Intercom to document interactions accurately while maintaining a warm, helpful tone for your guests. Additionally, my familiarity with browser-based tools such as Zendesk or Intercom means I can adapt to your platform quickly, providing swift responses to clients' queries while documenting each conversation meticulously in your CRM. For me, success is measured in first-response time (under two minutes), CSAT score (above 90%), and clear notes after every chat - values aligning perfectly with your needs. Hiring me would ensure you get a team player who richtig handles on-the-spot situations without hitting the panic button unnecessarily. In conclusion, choosing me for the job won't just guarantee bilingual proficiency - it will also grant you access to a responsible professional who understands the urgency of live-chat support in the travel industry and consistently meets deadlines. Together we'll keep travelers smiling with quick and friendly answers to their questions. Let's chat about how I can contribute to your team!
$20 USD 3 gün içinde
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I am interested in the Live Chat Support position. I speak both English and Turkish, and I can smoothly switch between them to assist customers based on their preference. I have strong communication skills, fast typing, and I always maintain a friendly and professional tone. Although I am at the beginning of my journey in the travel support field, I am a fast learner and very committed to delivering accurate and helpful answers. I am comfortable handling live chat inquiries and documenting conversations clearly. I would love to be part of your team and grow with your company while providing an excellent customer experience. Best regards, Sama
$20 USD 7 gün içinde
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This role aligns perfectly with my experience and skill set. I am fluent in both Turkish and English and have hands-on experience handling real-time customer communication in fast-paced digital environments. I’m comfortable responding quickly and clearly via live chat while maintaining a warm, professional brand tone that reassures guests and builds trust. I have strong attention to detail when documenting conversations in CRM systems, ensuring continuity and clarity for internal teams. I’m also highly solution-oriented — I can independently handle booking questions, itinerary changes, and service-related inquiries, escalating only genuinely critical cases to management to keep operations efficient. With my background in digital platforms, hospitality-adjacent services, and customer-focused communication, I understand the importance of speed, empathy, and accuracy, especially when serving international guests across different time zones. I’m confident I can provide seamless, language-gap-free support that reflects your brand’s standards and enhances the guest experience.
$20 USD 2 gün içinde
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I offer translation services between Turkish, Urdu and English , ensuring clarity, accuracy and cultural relevance.
$20 USD 3 gün içinde
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I’m fluent in Turkish and English and have experience handling live chat customer support with a friendly, solution-focused tone. I respond quickly, adapt messages clearly, and document conversations carefully in CRM systems.
$19 USD 7 gün içinde
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I have hands-on experience in the iGaming and online betting industry, working in customer support operations. I provided active support via live chat, email, and Telegram, assisting users with account-related issues, deposits and withdrawals, bonuses, and general platform usage. I am experienced in working with CRM systems and support panels, managing tickets, creating response templates, and ensuring high customer satisfaction. I am detail-oriented, solution-focused, and able to perform effectively in fast-paced environments while strictly following procedures and confidentiality rules. I have strong communication skills, adapt quickly to new systems, and work efficiently in remote team structures.
$20 USD 7 gün içinde
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Cairo, Egypt
Ara 20, 2025 tarihinden bu yana üye
$8-15 USD / saat
$250-750 USD
£20-250 GBP
$250-750 USD
₹12500-37500 INR
₹1500-12500 INR
€8-30 EUR
$10-50 USD
£10-20 GBP
$15-25 USD / saat
$50-60 USD
$50-60 USD
₹12500-37500 INR
$30-50 USD
₹12500-37500 INR
$10-30 USD
$250-750 USD
₹750-1250 INR / saat
$10-85 USD
$250-750 USD