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Saya mencari seorang admin chat yang dapat merespons pertanyaan umum pelanggan melalui WhatsApp. Volume pesan cukup ringan—kurang dari 50 chat per hari—tetapi kecepatan dan ketepatan jawabannya penting agar pelanggan merasa diperhatikan. Tugas utama: • Memantau akun WhatsApp bisnis saya selama jam kerja yang disepakati. • Menjawab pertanyaan umum secara sopan, jelas, dan konsisten dengan panduan jawaban yang sudah ada. • Mencatat pertanyaan baru yang belum tercakup di FAQ untuk saya tinjau. • Meneruskan atau menandai pesan yang bersifat kompleks atau membutuhkan otorisasi khusus. Saya akan menyediakan: • Ringkasan produk/layanan dan template jawaban singkat. • Akses ke WhatsApp Web atau aplikasi bisnis. • Daftar eskalasi untuk kasus khusus. Keahlian yang saya harapkan: • Bahasa Indonesia tertulis yang rapi dan ramah. • Respons cepat—idealnya di bawah 5 menit saat sedang bertugas. • Pengalaman dasar menggunakan WhatsApp Business (label, autoresponder, pencarian chat). Berikan ringkasan pengalaman Anda menangani pelanggan via chat dan sebutkan ketersediaan jam kerja harian.
Project ID: 40680145
12 proposals
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Active 5 days ago
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12 freelancers are bidding on average $404 USD for this job

Having an extensive background in data entry and chat support, I believe I am highly competent for your project. Being a Full Stack Developer for over 6 years, I've gained substantial experience in client communication and problem-solving. My ability to work efficiently under pressure while maintaining a high level of accuracy and clear communication aligns perfectly with the task at hand. Moreover, I consider my language proficiency in Bahasa Indonesia, my strong suit. I'm skilled in crafting professional yet friendly written responses that provide accurate information to customers' queries. I'm adept at using WhatsApp Business tools, ensuring swift responses and efficient chat management. Regarding availability, my work schedule is flexible so I can comfortably accommodate your needs within Indonesia's timezone. With my keen eye for detail, commitment to quality service, and fluency in Bahasa Indonesia, I would be honored to help improve your customer experience on WhatsApp. Let's connect and ensure your customers feel valued!
$251 USD in 1 day
3.4
3.4

Halo, saya sangat tertarik dengan pekerjaan ini dan semoga bisa dipertimbangkan untuk membantu anda dalam merespons pertanyaan umum pelanggan melalui WhatsApp. Saya sudah memiliki pengalaman sebagai admin di beberapa kesempatan, serta pernah bekerja sebagai Virtual Assistant, sehingga saya cukup terbiasa dengan pekerjaan administrasi dan berkomunikasi dengan orang lain. Selain itu, saya merupakan orang yang cepat belajar, bertanggung jawab, teliti, dan mudah beradaptasi dengan sistem kerja baru. Jadi, saya rasa pekerjaan ini sangat cocok dengan kemampuan dan pengalaman saya, dan saya siap memberikan pelayanan yang ramah serta responsif kepada pelanggan. Semoga bid saya dapat dipertimbangkan, Terimakasih.
$250 USD in 7 days
2.5
2.5

It's clear that you value effective communication and customer satisfaction in your project. I have successfully managed customer support roles, particularly through chat platforms like WhatsApp, ensuring timely and accurate responses. Understanding that your goal is to provide a seamless experience for your customers, I aim to enhance engagement and resolve inquiries promptly. I am particularly attentive to your requirement for responses within five minutes and maintaining a friendly, professional tone. My expertise includes managing WhatsApp Business features, ensuring that I can effectively label and escalate messages as needed for better service. Would you like to discuss how I can tailor my approach to best meet your needs? Warm regards, Foraxis
$550 USD in 7 days
2.7
2.7

Halo, Saya tertarik membantu menangani chat pelanggan melalui WhatsApp dengan respons yang cepat, ramah, dan konsisten. Saya terbiasa mengerjakan pekerjaan admin dan data entry yang membutuhkan ketelitian, komunikasi yang baik, serta kemampuan mengikuti instruksi/SOP. Saya dapat menjawab pertanyaan umum berdasarkan template yang diberikan, mencatat pertanyaan baru yang belum tersedia di FAQ, serta meneruskan pesan yang membutuhkan penanganan khusus. Saya juga siap memantau WhatsApp Business selama jam kerja yang disepakati dan menjaga agar setiap chat mendapatkan respons yang jelas dan profesional. Saya siap mempelajari informasi produk, template jawaban, dan alur eskalasi yang Anda berikan. Terima kasih. Saya siap berdiskusi mengenai jadwal kerja dan detail tugasnya. Salam, Anggi
$250 USD in 5 days
0.0
0.0

With over six years of experience in the design and branding industry, I have honed my skills at being quick on my feet while maintaining a high level of quality. These attributes directly translate to the type of virtual assistance you need for your WhatsApp chat admin role. As a skilled communicator, I understand the importance of clear and prompt responses in customer service. My experience managing websites, labels, autoresponders, and search chats perfectly aligns with your requirements. Moreover, I'm them with the attention they seek.
$250 USD in 6 days
0.0
0.0

Hi, I will structure and process your Admin Chat WhatsApp Harian cleanly with 100% accuracy, automated validation, and zero manual errors. My approach: deliver an initial verified sample batch within 1-2 business days for your approval, then process and format the complete dataset into your exact schema within 2-3 business days. What is the total record/file volume, and do you have a specific column template to follow? Best regards, Tumisang
$500 USD in 4 days
0.0
0.0

Hello, I'm Mamoudou, your potential admin chat partner. Despite my background in monitoring and evaluation, I bring a wide range of transferable skills to the table that can effectively complement your project's needs. My experience collaborating with various international partners dovetails with the adaptable approach required for this job. I have a wealth of experience in handling high-stakes operations, where accuracy and a quick response time were essential. In addition to this, my understanding of the WhatsApp Business platform is bound to boost my performance and guarantee an optimum user experience. I pride myself on my high level of professionalism and ability to execute tasks efficiently whilst ensuring nothing short of quality. In line with this, I propose innovative strategies such as implementing my data management skills via KoboToolbox or similar platforms to review queries. As the volume of messages will be manageable, I anticipate proactively identifying areas where new FAQs can be added or existing ones fine-tuned. Moreover, flexibility has always been a part of me and this would be advantageous for your project as my availability can align well with your working hours. Please note that while my background may differ slightly from what you expected, the core competencies I offer will add significant value to your product, enhancing your clients' experience and driving brand loyalty.
$500 USD in 7 days
0.0
0.0

I finished something close to this recently, and the client ended up with exactly what they were after, without the back and forth most people expect. I can do the same for you. I have experience managing customer inquiries through chat platforms, including WhatsApp. My focus is on responding quickly and accurately, ensuring each customer feels valued. I understand the importance of adhering to guidelines while maintaining a friendly and clear tone. I am available during your specified working hours and can guarantee responses within 5 minutes. Additionally, I am proficient in using WhatsApp Business features like labels and autoresponders, which will enhance our communication efficiency. I’ve successfully handled similar roles, consistently capturing new queries for review and escalating complex issues appropriately. Worst case, you message me and walk away with a free consultation and a clearer idea of what to look out for. What is the main thing you want this to do for you? Regards, NicolasLouw.
$400 USD in 7 days
0.0
0.0

Hello, I’ve read your project description carefully and understand what you’re looking for. I can complete this project professionally, accurately, and within your required timeframe. I have experience managing customer inquiries through chat platforms, ensuring prompt and clear communication. My proficiency in written Indonesian allows me to respond in a friendly and concise manner, meeting your expectations for customer engagement. I am available daily during business hours and can guarantee responses within 5 minutes while on duty. I will monitor the WhatsApp account diligently, document new questions, and escalate complex issues as needed. I’m available to start immediately and can provide regular updates throughout the project. Let’s discuss the details and get started. I’m ready to begin. Best regards, iekeraamc
$400 USD in 7 days
0.0
0.0

YOUR PROJECT IS EXACTLY THE TYPE OF WORK I SPECIALIZE IN. I understand the importance of quick and accurate responses to ensure customers feel valued. Your requirement for managing under 50 chats per day aligns perfectly with my experience in customer service. I have a strong command of written Indonesian and am skilled at using WhatsApp Business effectively. I can ensure that your customers receive timely and polite responses, while also documenting new inquiries. I’d love to chat about your project. Worst case, you walk away with a free consultation and a few useful ideas. Regards, Kristian.
$400 USD in 4 days
0.0
0.0

Tangerang, Indonesia
Member since Aug 30, 2026
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