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Je cherche un(e) partenaire capable de gérer en temps réel des messages de service client écrits en anglais et de les traduire immédiatement en français tout en rédigeant la réponse appropriée dans la même langue. Voici ce dont j’ai besoin : • Lire chaque message de service client en direct (anglais). • Le traduire fidèlement en français, en conservant le ton et les informations clés. • Formuler et envoyer une réponse professionnelle, claire et empathique en français. • Respecter les consignes éventuelles de notre guide de style et remonter toute question complexe. Une excellente maîtrise de l’anglais et du français, un esprit orienté service, ainsi qu’une bonne réactivité sont indispensables. Si vous avez déjà utilisé des plateformes de chat en direct ou des outils CRM, merci de le préciser ; cela facilitera votre prise en main.
Project ID: 40657644
11 proposals
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Active 6 days ago
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11 freelancers are bidding on average $16 USD/hour for this job

Bonjour!! La solution sera d’assurer une assistance client en temps réel, avec traduction fidèle anglais-français et réponses professionnelles, naturelles et empathiques en français. * Quelle plateforme de chat utilisez-vous actuellement ? * Disposez-vous d’un guide de style à suivre ? * Quels sont les horaires de disponibilité souhaités ? Chaque message sera compris avec attention, traduit sans perdre son contexte ni son ton, puis une réponse claire sera préparée selon vos consignes. Les demandes complexes seront rapidement identifiées et remontées afin d’éviter toute réponse incorrecte. Une expérience pertinente en assistance client, traduction et communication écrite permet de garantir des échanges fluides et professionnels. L’objectif est de devenir un véritable soutien pour votre équipe et vos clients. Je serais ravi d’échanger avec vous afin de commencer rapidement. Cordialement Farhin B.
$15 USD in 40 days
5.2
5.2

Your project clearly reflects a thoughtful approach to delivering exceptional customer service in both English and French. I have extensive experience managing real-time chat support, translating messages, and crafting appropriate responses in both languages. My goal aligns perfectly with yours: to ensure that every customer interaction is handled with professionalism and empathy. I understand the importance of adhering to style guidelines and addressing complex inquiries swiftly and accurately. With a strong background in performance, security, and user experience in customer service environments, I am well-equipped to excel in this role. What specific tools or platforms do you envision using for this collaboration? Warm regards, Foraxis
$18 USD in 7 days
4.4
4.4

I help businesses save time, automate repetitive work, and build professional websites and software that help them grow. Whether you need a Virtual Assistant, custom web application, WordPress website, CRM management, or business automation, I deliver reliable, high-quality solutions on time. With over 7 years in customer service, I possess excellent proficiency in both English and French. I have managed real-time customer interactions, ensuring prompt and accurate responses. My experience includes translating messages while maintaining the original tone and intent, crafting clear and empathetic replies that align with style guidelines. I have handled 5000+ customer interactions and developed over 100 automation workflows, which will enhance my efficiency in managing live chat. My commitment to professionalism and responsiveness will ensure your customers receive exceptional service. I look forward to collaborating and contributing to your success.
$15 USD in 7 days
2.9
2.9

Hey , I just went through the project description, and I see you are looking for someone experienced in Translation, Chat Operation, Canadian French Translator, Graphic Design, Chatbot, Customer Service and English Translation. It instantly reminded me of a client who faced similar challenges, and I knew I had a tailor-made solution for it. Please review my profile to confirm that I have great experience working with these tech stacks. While I have few questions: • Is there anything else you’d like to add to the project details? • What’s the top hurdle you’re facing with this project? • What is the timeline to get this done? Why Choose Me? 250+ Projects. 5 Years. Zero Misses. My reputation is built on a single metric: Flawless Execution. While others promise quality, my last 100+ consecutive 5-star reviews prove it. I don’t just finish the job; I set the standard. The portfolio here is just the tip of the iceberg. To respect client confidentiality, my recent heavy-hitters aren't public, but I can share them 1-on-1. Regards, Ali .
$15 USD in 39 days
0.0
0.0

Bonjour ! Je comprends que vous avez besoin d'une assistance en temps réel pour le service client, afin de traduire les messages entrants (en anglais) vers le français et de rédiger des réponses claires, empathiques et professionnelles, tout en respectant la charte éditoriale de votre marque. Fort de près de dix ans d'expérience dans le développement « full-stack » et l'intégration de solutions de support client, j'ai déjà mis en œuvre avec succès des services de chat en temps réel et des flux de travail de traduction similaires. Services proposés : * Traduction instantanée des messages de support entrants (anglais vers français) dans un français fluide * Rédaction et envoi de réponses claires, professionnelles et empathiques en français * Respect strict de la charte de votre marque et remontée des cas complexes * Utilisation fluide des plateformes de chat en direct et des outils CRM pour garantir une grande réactivité Discutons par chat pour examiner en détail la configuration de votre plateforme et l'organisation de votre service client. Cordialement, Hussain Ahmed
$15 USD in 40 days
0.0
0.0

Hello, I can provide real-time English to French customer support translation. Delivering accurate translations with professional French responses and consistent customer communication is key. I’ve worked on projects where customer conversations required clear communication, quick responses, and attention to tone. I can help manage live messages, translate customer requests, prepare suitable replies, and follow your service guidelines to keep interactions smooth. I’m determined to win this project and confident I can deliver high-quality support within the agreed schedule if awarded. Best regards.
$20 USD in 40 days
0.0
0.0

Hello, I’m interested in helping you manage your real-time English customer service messages and provide accurate French translations with professional responses. I can handle incoming English conversations, translate the messages into French while preserving the original meaning and tone, and prepare clear, empathetic replies that follow your customer service guidelines. I have strong English and French communication skills and can adapt responses depending on the situation, including escalating complex questions when necessary. I can also work with live chat platforms, CRM systems and customer support tools to ensure fast and organized communication. My focus is on delivering accurate translations, maintaining a professional customer experience and responding quickly to customer needs. I’m available to start and can adapt to your workflow and preferred communication tools. Best regards, Juan
$20 USD in 40 days
0.0
0.0

I recently helped a business improve their customer service through efficient live chat management, ensuring seamless communication across languages. I can assist you in managing real-time customer service messages in English, translating them accurately into French while crafting clear and empathetic responses. My strong command of both languages ensures that the tone and key information are preserved, adhering to your style guide. With experience in live chat platforms and CRM tools, I understand the nuances of customer engagement and the importance of timely responses. My focus is on delivering a professional experience that meets your needs and enhances customer satisfaction. I’m ready to help elevate your customer support with effective bilingual communication. Regards, SwannieJ I have done similar work: Web Application: Gaming Hub & Live Analytics Ecosystem
$15 USD in 7 days
0.0
0.0

I understand you're looking for a reliable partner to manage real-time customer service messages in English, translating them into French while crafting appropriate responses. With extensive experience in bilingual customer support, I have successfully handled similar projects, ensuring clear and empathetic communication. I can read and translate each message accurately, maintaining the original tone and key information, while adhering to your style guidelines. My strong command of both languages, combined with a customer-oriented mindset, ensures prompt and professional responses. Additionally, I am familiar with live chat platforms and CRM tools, which will enable a smooth and efficient workflow. Let's connect to discuss how I can assist you in providing exceptional service to your clients. Kind regards, AnchelHuman
$15 USD in 7 days
0.0
0.0

This project caught my eye, so I had to reach out. Your need for real-time translation and empathetic customer service responses aligns perfectly with my experience. I have a strong command of both English and French, ensuring messages are translated accurately while maintaining tone and key information. New to Freelancer, yet backed by over 10+ years of crafting sleek web, game, and brand solutions. Let’s create something exceptional together. I would love to chat more about your project! Regards, Marco Agrela
$15 USD in 7 days
0.0
0.0

Rabat, Morocco
Member since Aug 19, 2026
$750-1500 USD
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₹12500-37500 INR