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I’m looking for a sharp Spanish-English virtual assistant who can jump straight into our day-to-day freight-forwarding workflow and keep revenue moving. Your core mission will be to chase open freight quotations, nurture prospects until they sign, and keep every detail inside our CRM crystal-clear. What you’ll handle • Follow up on air and ocean freight quotations by phone, WhatsApp, and email until the deal is closed. • Provide real-time customer support, answering routing, transit-time, and pricing questions with confidence. • Generate fresh leads, qualify them, and enter every note, call, and task inside our CRM. • Coordinate shipment hand-offs with our operations team so bookings move smoothly. • Tackle general VA tasks—appointment setting, inbox management, basic reporting—during U.S. business hours. Must-have background • Hands-on experience in: – Air Freight – Ocean Freight – Freight forwarding / logistics • Proven strength in: – Customer service – Sales support – Lead generation • Fluent Spanish and English (spoken and written). • Reliable laptop or desktop plus stable high-speed internet. • Availability that overlaps the full U.S. workday; Colombia or Ecuador location is ideal for time-zone alignment. How I’ll measure success • Response time to new quote requests stays under one hour. • At least 90 % of open quotes receive two follow-ups within 24 hours. • CRM shows zero missing fields for every new lead you touch. • Monthly close rate on assigned opportunities improves against the baseline. If you thrive on closing business and know the difference between HAWBs, MAWBs, and BLs, let’s talk.
Project ID: 40429431
17 proposals
Remote project
Active 3 days ago
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17 freelancers are bidding on average $6 USD/hour for this job

Having recently read your project description, I must say it caught my attention. My name is Muhammad and I am a highly organized and detail-oriented virtual assistant with extensive experience in customer service and support. As a bilingual communicator fluent in both English and Spanish, I have the ability to effectively address routing, transit-time, and pricing inquiries with confidence, ensuring clear communication between client and company. Moreover, my solid background in content writing has honed my skills in keeping CRM documentation accurate, thorough, and up-to-date. This will be particularly valuable as I'll be responsible for entering all notes, calls and tasks inside your CRM. My record of delivering high quality work within tight deadlines has been consistently recognized by clients. My strong multitasking abilities will allow me to effectively perform general VA tasks alongside the key responsibilities of your project. Therefore, I firmly believe that I can greatly contribute to optimizing your day-to-day freight-forwarding workflow while maximizing revenue yielding prompt response times that do not exceed one hour for new quote requests.
$5 USD in 40 days
4.9
4.9

As a determined and bilingual operations expert, I am eager to bring my experience in air and ocean freight, as well as logistics and sales support to your virtual workspace. Your requirements align perfectly with my skills and strengths, particularly in customer service and lead generation which I have honed over time. My ability to fluently communicate in Spanish and English, supported by my availability during the U.S. workday, is ideal for coordinating with both prospects and your operational team effectively.
$3 USD in 40 days
1.0
1.0

I have experience with this. $3 an hour is already enough. I'm also happy to participate for the first time.
$9 USD in 35 days
0.0
0.0

Hello, I’m very interested in this opportunity. I have a strong background in customer service and team leadership, having worked as a supervisor in a call center where I managed high-volume interactions, ensured fast response times, and maintained quality communication. I’m fluent in Spanish and English, and I’m confident handling clients via phone, WhatsApp, and email in a clear and professional way. I have experience using Slack and CRM-style systems, and I’m highly organized when tracking leads, follow-ups, and updates. While my experience in freight forwarding is limited, I’m a fast learner and comfortable adapting to new workflows. I understand the importance of timely follow-ups, accurate information, and keeping the CRM fully updated. I’m available to fully overlap with U.S. business hours and can ensure quick responses, consistent follow-ups, and reliable performance. I work well independently, take ownership of tasks, and communicate proactively. I’m open to a paid trial task and would be happy to demonstrate my skills.
$7 USD in 40 days
0.0
0.0

I believe I am a strong candidate for this role because I have experience handling customer support, lead generation, CRM management, and virtual assistant responsibilities in fast-paced environments. I am highly organized, detail-oriented, and capable of managing follow-ups, client communication, and administrative tasks efficiently to help maintain smooth business operations. I understand the importance of timely responses, consistent follow-ups, and accurate CRM updates when handling freight quotations and customer relationships. I am comfortable communicating through phone, email, and WhatsApp, and I can confidently assist customers with inquiries while maintaining professional and friendly communication. In addition, I am reliable during U.S. business hours, have stable internet and equipment, and can quickly adapt to logistics workflows and operational coordination. My strong work ethic, multitasking ability, and focus on customer satisfaction make me well-suited to support your freight-forwarding team and help improve close rates and client retention.
$5 USD in 40 days
0.0
0.0

Subject: Patient & Professional Phone Support Agent - Ready to Start "Hi! I am interested in joining your team as a Customer Support Agent. Even though I have a technical background in Computer Science, I am highly patient and have a clear speaking voice, which is essential for handling incoming calls. I have a very quiet workspace here in Slovakia and a professional headset, ensuring that every call is crisp and free from background noise. I am a quick learner and can easily master your scripts and CRM system. I am looking for a role where I can grow, and I am ready to start immediately. Let’s talk so you can hear my voice and see if I’m the right fit!"
$5 USD in 40 days
0.0
0.0

Drawing from my extensive background in IT support, technical analysis, and digital transformation projects over the past 7 years, I possess the skills necessary for effective customer support, a quality that will be invaluable in managing your bilingual logistics tasks. My proficiency in both Spanish and English will ensure seamless communication between your prospects and your business. The complex nature of these projects has honed my problem-solving and attention-to-detail abilities, characteristics required to manage freight quotations━bringing them to completion━as well as maintaining a transparent and organized CRM. In addition to my relevant skill set, I admire the specificity of this role, which aligns with my strong ethos of maximizing efficiency within technology infrastructure and project management arenas. My proven strength in lead generation coupled with your expectations for generating fresh leads makes it a perfect fit. To measure success, you express the need for a caretaker approach where there is no room for complacency. With the depth of my experience, I am accustomed to working under such high standards while maintaining responsiveness and delivering accurate service within designated time frames. My availability that overlaps with the full U.S workday guarantees prompt engagements and maximum productivity for the team
$7 USD in 40 days
0.0
0.0

I am highly interested in this opportunity, bringing a proven track record in high-volume customer service and a specialized background in building chat infrastructures. Having served as a Customer Support Manager in the Hospitality and E-commerce sectors, I excel at transforming chaotic communication into professional, high-converting systems. I offer deep technical expertise in developing and optimizing chat flows using Zendesk, Freshdesk, and Freshchat, ensuring that automation enhances efficiency without sacrificing the personal touch. I am fully fluent in both Bahasa Indonesia and English, enabling me to provide culturally nuanced, professional responses for both local and global clients. I am also prepared to fully overlap with U.S. business hours, ensuring real-time responsiveness and meticulous CRM management. My approach is highly organized, focusing on proactive follow-ups and accurate lead tracking to ensure no business opportunity is missed. I am confident that my experience in managing support teams and complex workflows will be an asset to your business, and I am available for a paid trial task to demonstrate my skills immediately.
$5 USD in 40 days
0.0
0.0

Hi, I can help you with your lead generation and marketing tasks. I have business knowledge can start immediately and ensure accurate, organized work. Looking forward to working with you.
$5 USD in 40 days
0.0
0.0

Hi, My name is Dimas Lukman Septiawan, and I’m interested in supporting your freight-forwarding operations as a Virtual Assistant. I have experience in customer support, lead generation, CRM management, reporting, and operational coordination. I’m comfortable handling follow-ups, managing client communication, organizing shipment-related information, and keeping records accurate and updated. What I can help with: • Customer support via email, WhatsApp, and chat • Lead generation & quote follow-ups • CRM updates and task tracking • Appointment scheduling & inbox management • Reporting and operational support My background in telecommunications operations has strengthened my ability to work under pressure, meet deadlines, and communicate effectively with customers and internal teams. I’m reliable, detail-oriented, and committed to keeping workflows organized and responsive. I’m also comfortable working during U.S. business hours and adapting quickly to your processes. Looking forward to discussing how I can support your team. Best regards, Dimas Lukman Septiawan
$5 USD in 40 days
0.0
0.0

Hello, I am interested in this position. I speak Spanish and I can communicate in English. I am responsible, organized, and willing to learn quickly. I can help with customer support, WhatsApp, email management, CRM updates, and virtual assistant tasks. I am available full time and ready to start immediately. Thank you for your time.
$5 USD in 40 days
0.0
0.0

Hello, My name is William, and I am a bilingual professional with over 4 years of experience in customer service, technical support, sales, and English teaching. Throughout my previous roles, I have developed strong communication skills, patience, problem-solving abilities, and the capacity to work efficiently under pressure while maintaining professionalism at all times. I have experience assisting customers through inbound and outbound calls, resolving technical issues, handling difficult situations, scheduling appointments, and providing clear and empathetic support. I also have a background as a sales agent, where I completed two months of professional training focused on communication, objection handling, customer engagement, and sales techniques. Additionally, I am familiar with CRM systems and appointment-setting tools, and I feel comfortable learning and adapting to new platforms quickly. My experience as an English teacher also helped me strengthen my communication, organization, and interpersonal skills when working with people from different backgrounds. I am a fast learner, highly adaptable, and comfortable working in remote environments. I am always open to feedback, coaching, and continuous improvement in order to deliver the best possible results. Thank you for your time and consideration. I look forward to the opportunity to contribute my experience and skills to your company. Best regards, William
$8 USD in 45 days
0.0
0.0

Hi, Im ilham working fulltime on Eastrong International Logistics in Indonesia, you can check my Linkedin Profile for your reference. I interested for your frelance project.
$8 USD in 40 days
0.0
0.0

Hello, I am a bilingual Virtual Assistant fluent in both English and Spanish, with strong experience in customer support, lead follow-up, CRM management, and administrative coordination. I understand fast-paced workflows and know how important speed, accuracy, and consistent follow-up are in sales-driven environments. I can support your freight-forwarding team by following up on air and ocean freight quotations via phone, WhatsApp, and email, ensuring prospects are nurtured until deals are closed. I am comfortable handling customer questions, providing timely updates, and maintaining professional communication throughout the sales cycle. I also have experience with lead generation, qualifying prospects, updating CRM records accurately, and ensuring every interaction, task, and note is properly logged with zero missing details. I am highly organised and deadline-focused, which helps keep operations smooth between sales and execution teams. Beyond sales support, I can assist with inbox management, appointment scheduling, reporting, and other daily VA tasks during U.S. business hours. My strengths are responsiveness, attention to detail, strong communication, and reliability. I am comfortable working independently and adapting quickly to established workflows and systems. I would be glad to support your team and help improve response times, follow-up consistency, and overall close rates. Kind regards, Tayo
$3 USD in 40 days
0.0
0.0

You need a skilled professional to develop an AI-powered program that streamlines your business operations and boosts efficiency. I can help you achieve this goal with my expertise in building AI-powered programs using ChatGPT/Claude/Gemini APIs. With over 100 client support history, I understand the importance of timely assistance and am available 7 days a week to ensure seamless communication. My experience in business automation & efficiency has equipped me with the skills to develop Python-based RPA solutions and AI workflow development that can significantly reduce manual tasks and increase productivity. I have successfully implemented various projects utilizing my knowledge of ChatGPT/Claude/Gemini APIs, resulting in improved workflows and enhanced client satisfaction. I am confident that my expertise will enable you to automate your daily operations effectively, freeing up resources for more strategic initiatives.
$16.67 USD in 40 days
0.0
0.0

Hi, I’m interested in your freight-forwarding VA role and confident I can support both the customer service and sales follow-up side of the workflow professionally. I have experience with communication-focused roles, lead follow-ups, CRM updates, appointment setting, and handling customer interactions through calls, email, and messaging platforms. I’m comfortable managing quote follow-ups, maintaining organized CRM records, coordinating with teams, and ensuring customers receive timely responses. Since 2023, I’ve also worked on communication-based projects through Humanatic, which strengthened my English communication and client-handling skills. I’m detail-oriented, reliable, quick to learn systems and workflows, and available during U.S. business hours. I’d be happy to discuss the role further and learn more about your freight processes and CRM setup.
$2 USD in 40 days
0.0
0.0

Northborough, United States
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