Courier Tracking Support & Reporting

I manage roughly 3,000 parcels every month and need a sharp pair of hands to chase any shipment that stops moving. The moment a consignment appears stalled you will send a concise email to the courier and, if an update is still missing, call their helpline the same day—both channels are essential for quick turn-around. During each call be ready with: • Shipment ID and the last visible status • Consignee’s address and contact details • A clear request for the expected resolution time All responses go straight into the shared tracking sheet and are rolled up in a Daily Status Report that captures: • Number of successful deliveries closed that day • Shipments still pending action • Any issues you met while following up The workload averages 3,000 follow-ups per month; payment is calculated at about ₹1 per shipment, so accuracy and speed directly affect your earnings. Comfortable phone etiquette in English or Hindi, crisp email writing, and disciplined record-keeping are a must. Tell me about similar last-mile or customer-care experience and how quickly you typically close a case. Once we agree on a start date I’ll share live access to the tracking sheet and support addresses. Let’s keep every parcel moving.

Project ID: 40315028