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Dafabet’s player base writes in every day with questions, technical hiccups, and the occasional urgent issue. I need a seasoned Customer Service Specialist who can step in and handle all of that smoothly—in fluent, confident English—across email, live chat, and phone. Your day-to-day focus will be threefold: answer incoming inquiries clearly, resolve account- or payment-related issues empathetically, and provide basic technical guidance when something in the platform misbehaves. Every interaction should end with the customer feeling heard, helped, and ready to keep playing. You will log each contact in our CRM, tag conversations correctly, and escalate only when a matter truly falls outside first-tier support. Consistent tone, accurate information, and quick turnaround times are non-negotiable; our reputation depends on it. Deliverables • Real-time support coverage within the agreed shift window • Complete, well-documented tickets for every interaction • Weekly report highlighting recurring problems and suggesting fixes If “customer first” is second nature to you and you enjoy switching between email threads, live chat windows, and phone calls without missing a beat, let’s talk so we can bring you on board quickly.
Project ID: 40640538
16 proposals
Remote project
Active 1 day ago
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16 freelancers are bidding on average ₹573 INR/hour for this job

Hi, I’d love to be considered for Dafabet support role. I have experience handling customer inquiries through email and live chat, resolving account and payment issues, troubleshooting basic technical problems, and documenting interactions in CRM systems. I’m confident, empathetic, and able to handle multiple conversations while maintaining clear and professional communication. I’m available to start quickly and would love the opportunity to contribute to Dafabet’s customer support team. Best, Kike
₹575 INR in 40 days
3.8
3.8

I am a detail-oriented and reliable data entry professional with excellent typing speed and high accuracy. I specialize in Excel, Google Sheets, data cleaning, web research, and copy-paste tasks. I ensure 100% precision, strict confidentiality, and timely delivery for every project. I am ready to start immediately and dedicated to delivering quality results for your project.
₹575 INR in 4 days
0.0
0.0

I’m a dedicated Customer Support Specialist with strong communication, email handling, chat support, CRM management, and basic technical troubleshooting skills. I can handle customer inquiries professionally, resolve common account and technical issues, maintain accurate CRM records, and escalate complex cases when necessary. I always focus on clear communication, quick responses, and a positive customer experience. I’m reliable, detail-oriented, and comfortable working with multiple customer conversations while maintaining a professional tone. I’d be happy to discuss how I can contribute to your customer support team. Best regards, Hasnain
₹500 INR in 30 days
0.0
0.0

I have strong experience handling customer support through chat, email, and calls, delivering clear, friendly, and accurate assistance for account, payment, and technical concerns. I’m reliable, detail‑oriented, and skilled in managing multiple tickets while maintaining proper documentation and fast response times. I follow escalation procedures correctly and ensure every customer receives a smooth, positive experience. I’m ready to start immediately and provide consistent, high‑quality support for Dafabet.
₹750 INR in 40 days
0.0
0.0

Hi, I’m interested in joining your team as a Customer Service Specialist. I’m organized, detail-oriented, and confident in communicating with customers in a professional and helpful manner. I can handle email and live chat inquiries, assist customers with account and payment-related questions, provide basic troubleshooting, and make sure every interaction is properly documented in the CRM. I understand the importance of responding quickly, maintaining a consistent tone, and escalating issues only when necessary. I’m comfortable working with Google Sheets, Excel, online platforms, and digital communication tools, and I’m a quick learner when it comes to new systems and procedures. I’m available to start quickly and would be happy to follow your support guidelines and shift requirements. Thank you for considering my application.
₹600 INR in 20 days
0.0
0.0

Hello, I can provide fast, professional and empathetic customer support through email, live chat and phone, with a strong focus on resolution and customer satisfaction. I can handle: • Account and payment-related issues • Basic technical troubleshooting • Customer questions and urgent requests • CRM documentation and conversation tagging • First-level issue resolution and appropriate escalation • Clear and accurate communication in English • Identifying recurring issues and improvement opportunities I understand that great customer service is not just about answering quickly. Each interaction should leave the customer feeling heard, supported and confident in the next step. I’m comfortable working in fast-paced environments, following procedures, managing multiple conversations and maintaining accuracy under pressure. I can also contribute to weekly reports by identifying recurring problems, customer pain points and practical solutions to improve the support process. I’m available to discuss your workflow, tools and expectations and can adapt quickly to your operation. I’d be happy to discuss the position and explain how I can contribute to your team.
₹670 INR in 40 days
0.0
0.0

Hi, I’m a Customer Support Specialist with 3+ years of experience in live chat, email, CRM, technical support, and payment-related issues. I’m experienced with Zendesk, Gorgias, Freshdesk, HelpScout, and Reamaze, and I always focus on fast, accurate, and professional customer service. I’m available for flexible/night shifts and can start immediately. I’d love to help Dafabet provide an excellent customer experience. Best regards, Sidra
₹400 INR in 40 days
0.0
0.0

Hello, I’m very interested in this opportunity because I have direct experience providing customer support to Dafabet customers from Brazil while working at Standard Focus. In that role, I handled customer inquiries and support requests through live chat, email, and WhatsApp, assisting customers with account-related issues, technical problems, and other concerns while maintaining a professional and empathetic approach. I also have experience working with CRM and ticketing systems, documenting customer interactions, resolving issues at first level, and escalating cases when necessary. My IT Support background also allows me to provide effective basic technical troubleshooting when customers encounter platform or technical issues. I’m comfortable working in fast-paced support environments where accuracy, quick response times, proper documentation, and customer satisfaction are essential. Having already supported Dafabet customers, I believe I can adapt quickly to your processes and start contributing from day one. I’m available to start immediately and would be happy to discuss the opportunity further. Best regards, Jose
₹750 INR in 40 days
0.0
0.0

Hello, I am interested in this Customer Support Specialist position. I am a reliable, organized communicator with strong written and verbal English skills and a patient approach to helping customers. I can handle inquiries professionally, document conversations accurately, follow procedures, and escalate issues when necessary. I am comfortable learning new systems and working carefully with customer information. I understand the importance of clear communication, quick responses, accurate reporting, and making sure customers feel heard and supported. I would be glad to discuss the role further and demonstrate my ability to learn quickly and provide dependable support. Thank you for considering my application.
₹400 INR in 10 days
0.0
0.0

Hi there, As a seasoned iGaming Customer Service Specialist, I understand that in a high-stakes environment like Dafabet, an unhandled payment hiccup or a slow chat response doesn't just mean a frustrated user—it means a lost player. I am fluent in English, completely comfortable multi-tasking across live chat, email, and phone, and specialize in turning high-pressure escalations into loyal, active players. Here is exactly how I will safeguard and support your player base from Day 1: Seamless Omnichannel Execution: I am highly experienced in keeping up with the rapid tempo of simultaneous live chat windows, active email queues, and incoming phone calls. Fast Tier-1 Resolution: I can independently resolve the core pillars of iGaming support, including KYC/account verification hurdles, deposit/withdrawal status updates, bonus rule clarifications, and basic technical/browser troubleshooting. Clean CRM Hygiene & Data Integrity: Every single interaction will be meticulously logged, categorized, and tagged in your CRM. In my previous role supporting a global sports betting and casino platform, I maintained a consistent 94%+ Customer Satisfaction (CSAT) score while keeping CRM tag accuracy at a strict 100%. Beyond clearing the queue, I will deliver a structured weekly summary report. To help you optimize the system. I am fully prepared to start immediately, and show up fully charged for every single shift. Much Obliged, Gracechelle Buhion - Maglangit
₹575 INR in 40 days
0.0
0.0

Hi there, SAP CRM & Ticketing Expertise| Fast Data Entry| Multichannel Expertise| Empathetic & Resilient Tone Providing fast, empathetic, and accurate first-tier support is where I thrive—and as an active user of sports betting and online casino platforms, I understand the player mindset inside and out. I know how critical instant resolution is when a user is waiting on a deposit, verifying an account, or placing a time-sensitive wager. Why I’m the Right Fit for Dafabet: Multichannel Expertise: Seamlessly alternate between Live Chat, Email threads, and Phone support Precise CRM & Escalation Habits: Every interaction logged, tagged, and categorized accurately. Best regards, Akash garg
₹500 INR in 40 days
0.0
0.0

I’m an experienced IT professional focused on reliable system administration, user support, security, cloud services, backups, and troubleshooting. I can take ownership of your IT environment end-to-end, keep systems secure and up to date, manage user accounts and permissions, and provide responsive support to your remote team. I’m comfortable working independently across time zones and documenting processes to keep the environment organized and dependable. I’d be happy to discuss your current setup and identify areas where I can immediately add value.
₹575 INR in 40 days
0.0
0.0

Good day! I’d be a strong fit for this role because I have hands-on experience in technical and customer support, including troubleshooting account and platform issues, handling high-volume customer interactions, and documenting cases accurately. In my previous support roles, I regularly handled customers through chat and other support channels, investigated technical issues, followed troubleshooting processes, and escalated cases when necessary. I’m comfortable working with CRM/ticketing systems, analyzing problems, and explaining technical information clearly to customers without overwhelming them. I also understand that good support isn’t just about resolving the issues, it’s about making sure the customer feels heard and knows what happens next. I’m comfortable working under time-sensitive conditions while maintaining accuracy, professionalism, and a consistent customer-first approach. I’d be glad to bring that experience to Dafabet and help maintain fast, reliable support across email, live chat, and phone. Best, Carlos
₹575 INR in 40 days
0.0
0.0

Hello, I’m excited to apply for your Customer Support Specialist role. I have solid experience in customer service, technical support, virtual assistance, and CRM-based ticket management, with a strong focus on providing fast, accurate, and empathetic support. In my previous experience with the British Council, I handled customer inquiries from diverse backgrounds, resolved issues professionally, and ensured customers received clear and helpful responses. I’m comfortable supporting customers through email, live chat, and phone, while remaining calm and professional even when handling difficult or time-sensitive situations. I also have experience using CRM and helpdesk platforms such as Salesforce and Zendesk to document interactions, categorize and tag tickets, track issues, and ensure nothing falls through the cracks. For technical concerns, I’m confident troubleshooting basic platform and account issues, explaining solutions in simple terms, and escalating matters appropriately when they require higher-level assistance. I understand that every interaction is an opportunity to strengthen your relationship with the customer. My goal is always to make customers feel heard, understood, and confident that their issue has been handled properly. Thank you for considering my application. I look forward to discussing how I can support your team. Best regards, Alexander Udemobi
₹450 INR in 40 days
0.0
0.0

Hi, I am interested in the Customer Support Specialist position. I have strong English communication skills and experience with online tools, documentation, and customer-focused communication. I can handle customer inquiries through email, chat, and phone while maintaining a professional and helpful approach. I am comfortable learning CRM systems, documenting tickets accurately, and providing timely support. I am reliable, detail-oriented, and ready to contribute to your team.
₹575 INR in 40 days
0.0
0.0

Hello, I’m Biswajit, a Technical Support and Customer Service professional with 10+ years of experience supporting customers, troubleshooting technical issues, managing support tickets, and documenting resolutions. I’m comfortable handling email, live chat, and phone support, including account-related questions, technical problems, and time-sensitive issues. My experience includes working with SaaS platforms, investigating issues, analyzing root causes, creating RCA documentation, and coordinating with technical/development teams when escalation is required. I’m also experienced with Freshdesk, Jira, ServiceNow, and other support workflows, including ticket categorization, prioritization, SLA-focused follow-up, and maintaining accurate customer records. My approach is simple: understand the customer's problem, communicate clearly, resolve it whenever possible at first level, and escalate with complete information when necessary. I also pay attention to recurring issues and can contribute useful observations for weekly reporting and process improvement. I’m fluent and confident in English, comfortable working independently, and able to adapt quickly to new platforms and procedures. I’d be glad to discuss the required shift, support workflow, and how I can contribute to your team. Best regards, Biswajit
₹700 INR in 40 days
0.0
0.0

Jaipur, India
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