Facebook Complaint Response Specialist

$5000-10000 USD

Closed

Posted 7 days ago

$5000-10000 USD

Paid on delivery

I’m looking for someone who can step in and handle the steady stream of customer complaints that reach us through Facebook. Most of the messages arrive in our page inbox, and speed matters—our goal is to acknowledge every complaint within an hour and offer a clear path to resolution the same day. You’ll work inside Facebook Business Suite, follow our brand voice guide (friendly, solution-oriented, never defensive), and keep concise notes in the chat log so the support team can track each case. When a problem needs escalation—refund requests, policy disputes, or anything you’re unsure about—you’ll tag me directly so I can step in. Deliverables: • Real-time, empathetic written replies to all incoming Facebook complaints during your shift • Daily summary of issues handled and any conversations that still need follow-up or escalation • Ongoing suggestions to improve our canned responses or workflow when you notice patterns If you’ve previously managed social media customer care and can communicate clearly in English while staying calm under pressure, you’ll be a great fit. Let me know your availability and the tools you’re comfortable with, and we’ll get started right away.

Customer Service

Social Media Management

Customer Support

Customer Experience

Facebook Marketing

Social Media Marketing

Twitter

Virtual Assistant

Project ID: 40531573

About the project

4 proposals

Remote project

Active 3 days ago

Looking to make some money?

Email address

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4 freelancers are bidding on average $6,500 USD for this job

@trm66614

Hello, I would love to help you manage Facebook customer complaints with speed and empathy. I have experience in addressing customer concerns and adhere to brand voice, ensuring replies are friendly and solution-oriented. I will provide real-time responses and keep track of cases in a concise manner to help your support team. I thrive on feedback and will suggest improvements to our responses when I see patterns. What tools do you currently use within Facebook Business Suite? Can you share the volume of complaints expected daily? What tools do you currently use within Facebook Business Suite? How do you define a successful resolution for complaints? What times are you looking for coverage during shifts? Looking forward to hearing from you!

$5,000 USD in 13 days

5.0

(1 review)

2.3

@thinkbotictech

Hi, I have experience managing customer support through Facebook Business Suite and can provide fast, professional, and empathetic responses while following your brand voice. I can handle complaint resolution, maintain detailed case notes, escalate complex issues when needed, and provide daily summaries with workflow improvement suggestions. Questions: 1. What are your expected working hours and time zone for live response coverage? 2. Do you already have response templates and escalation guidelines, or should I help create them?

$6,000 USD in 7 days