Full-Time Remote Support Specialist

$1500-3000 USD

Open

Posted 1 minute ago

•

Ends in 6 days

$1500-3000 USD

Paid on delivery

You will become the first line of defence for our customer-service focused brand, working full-time from anywhere with a stable internet connection and a proper desktop or laptop setup. The core of the role is clear: handle complaints that come in through our social-media channels, turn unhappy voices into loyal advocates, and document each interaction with concise, well-written English. Emotional intelligence and people skills matter here just as much as grammar and spelling. Because you will often meet frustrated users, I need someone who can read the room, empathise instantly, and steer the conversation toward a solution without scripts. A reliable, disciplined work style is non-negotiable; once you commit to a shift schedule you stick to it so that our response times stay consistent. Day to day you’ll: • Monitor incoming social-media messages and comments in real time. • Craft empathetic, accurate replies that resolve the issue or escalate only when truly necessary. • Log each ticket in our internal help-desk so the rest of the team has full context. Acceptance criteria for each shift: • All complaints acknowledged within 15 minutes. • Tone stays positive, professional, and on-brand in every message. • Resolution or clear next step recorded for 100 % of cases before clock-out. If that sounds like the right challenge, drop me a brief note about your background and why handling complaints in English feels natural to you. A short paragraph is enough; I value substance over length.

Customer Service

Social Media Management

Project ID: 40189702

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9 freelancers are bidding on average $2,064 USD for this job

@professorxwriter

Hi, We went through your project description and it seems like our team is a great fit for this job. We are an expert team which have many years of experience on Audio Services, Customer Support, Article Writing, Voice Talent, Customer Service, Audio Production, Social Media Management, Conflict Resolution Lets connect in chat so that We discuss further. Thank You

$2,300 USD in 7 days

4.8

(80 reviews)

6.0

@wilfrednjorog

Hi there, I am excited about the opportunity to support your customer-focused brand as a Full-Time Remote Support Specialist. With extensive experience in customer service and a strong commitment to resolving issues efficiently, I can effectively monitor your social media channels and convert frustrated users into loyal advocates. My emotional intelligence allows me to empathize and respond appropriately, ensuring each interaction maintains a positive, professional tone. I'm dedicated to meeting your acceptance criteria, acknowledging complaints promptly and providing clear resolutions. Best regards,

$2,025 USD in 1 day

5.0

(13 reviews)

5.1

@saifsolutions

Hi there, I'm ready to start working on your project Full-Time Remote Support Specialist. I’ve reviewed your description carefully, and as a creative & academic content writer with extensive experience in Article Writing, I’m confident I can deliver a solution that meets your expectations and aligns with your vision. Check out my profile here: ✨ https://www.freelancer.com/u/saifsolutions ✨ Feel free to reach out via chat or Freelancer call so we can discuss your project in more detail. Best regards, Saifullah

$1,500 USD in 9 days

5.0

(6 reviews)

3.4

@carlitanjuguna05

Hi there, I’m excited about the opportunity to become your first line of defense for customer support. With extensive experience in social media management and customer service, I excel at transforming frustrated voices into loyal advocates. My strong emotional intelligence allows me to empathize quickly with users, effectively guiding conversations toward resolution without relying on scripts. In my previous roles, I consistently maintained a positive and professional tone, acknowledging complaints promptly and documenting interactions thoroughly. I understand the importance of commitment to a shift schedule to uphold consistent response times. I am adept at monitoring and replying to messages in real-time, ensuring that every concern is addressed swiftly and accurately. I am confident in my ability to meet your acceptance criteria, enhancing customer satisfaction as part of your team. I can start this full-time role immediately.

$2,500 USD in 1 day

5.0

(2 reviews)

2.9

@kabeerkhan9

Hi there, I am a seasoned Remote Support Specialist with a strong background in handling customer complaints through various social media channels. With over 5 years of experience in providing timely and empathetic responses to customer queries, I have honed my skills in turning unhappy customers into loyal advocates. My ability to quickly assess situations, empathize with customers, and provide effective solutions without the use of scripts sets me apart. I understand the importance of maintaining a positive and professional tone while staying on-brand in every interaction. My disciplined work ethic ensures that I adhere to shift schedules and consistently meet response time expectations. I am proficient in logging tickets accurately in internal help-desk systems to provide full context to the team. I am confident that my background and skills align perfectly with the requirements of this role. I am excited about the opportunity to contribute to your team and help elevate customer satisfaction levels. Thank you for considering my application. Best regards,

$1,500 USD in 7 days