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Hotel Reservations Outsourcing 24/7

We are seeking experienced hotel reservations professionals to manage the outsourcing of the reservations function for our three resorts located in the Cook Islands in the South Pacific. We are looking to outsource to locations that would be able to provide 24/7 coverage most likely to India or the Philippines for the processing of all reservations for our three resorts;

• The Rarotongan Beach Resort & Lagoonarium

• Sanctuary Rarotonga – on the beach

• Aitutaki Lagoon Private Island Resort

The scope of work would be on a 24/7 basis covering all source markets around the world from guests (both new guests and returnee guests), travel agents, travel wholesalers, online travel agents such as Expedia and [login to view URL], wedding planners, professional conference organizers etc.

Processing of all reservations requests, ensuring that all details entered into the hotel’s Property Management System (we will shortly implement INFOR HMS as our new PMS) are correct including bedding configuration, numbers and ages of children if any, flight details, bus transfer details to and from the airport, payment or credit card details et cetera and confirmation of the same

Responding to requests for information including availability, rates, room facilities and configurations, general information about the resort, bars and restaurants, spa, kids club, tours, gift shop et cetera by telephone, email, live chat, Facebook, website et cetera.

Responding to requests for proposals for weddings, conferences, groups, family reunions et cetera by drafting a response for approval by the Director of Sales & Marketing the following day

Reconciling details from the guest check in with the reservation to ensure that guests have received the room that they have booked and paid for, the payment details are correct and any payments have been collected, ensuring that the guest address details are correct including the telephone and email details et cetera

Updating a weekly analysis and sales forecast including a report on competition

Conducting outbound sales calls to guests as well as travel agents that have responded to various marketing initiatives to provide further information, identify their needs and secure a reservation.

Ensuring that the correct payment has been received from guests prior to check-in or alternatively if there are credit facilities in place that these have been correctly observed by the travel agent or travel wholesaler.

Reconciling the weekly accounts receivable report detailing outstanding amounts from groups in house, travel agents and travel wholesalers, prepayments, incidental expenses incurred by guests in-house, accounts receivable analysis et cetera

Completing the night audit and income audit reconciling all revenues received each day and certifying that this is the case by 8 a.m. Rarotonga, Cook Islands time each day in an email report

The ideal candidates for these positions would be university graduates (preferably with majors in hospitality / hotel management or sales & marketing) with a minimum of three years’ experience in an international hotel reservations / sales department in addition to at least one year’s experience in the front office / reception of an international hotel including night audit / income audit experience and a score of at least 6.0 on the IELTS English language test

Beceriler: Müşteri Hizmetleri, Telefon Kullanma, Tele-pazarlama, Müşteri Desteği, Veri Girişi

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İşveren Hakkında:
( 0 değerlendirme ) Rarotonga, Cook Islands

Proje NO: #23501564

Bu iş için 31 freelancer ortalamada $11/saat teklif veriyor

AishaAlimuhammad

Hello. We have worked on 24/7 365 projects in the past related to customer support. I have team of 20+ People. We have more than 5 years of experience doing similar projects. I believe this is something I can for sure Daha Fazla

$11 USD / saat
(254 Değerlendirme)
8.3
HardWorker1989

Hello Sir / Ma'am. My name is Saad and I have been working as a Virtual Assistant for a Resort Marketing Company based in New Zealand that does the marketing for Treetops Lodge & Estate, Kinloch Club, Te Vakaroa Villa Daha Fazla

$15 USD / saat
(91 Değerlendirme)
6.9
funnyhoney

Worked as remote reservation manager for Luxury property rental company based in Australian in the past. PMP certified IT project/ operations manager, MBA in marketing, business consultant, market researcher,writer in Daha Fazla

$15 USD / saat
(67 Değerlendirme)
7.1
asadkhan3533

Please review my profile as i have relevant skills and experience required for this project. We are a team of professionals that already have been working with several clients across the world for outsourcing and have Daha Fazla

$10 USD / saat
(146 Değerlendirme)
6.5
okechukwu1

Hello, I have looked thoroughly through your project description and feel we would be the team for you. I would love to arrange a meeting with the rest of my team. We have extensive BNB experience stretching back seve Daha Fazla

$15 USD / saat
(11 Değerlendirme)
5.8
c4cuteconain

we are a team of professionals with excellent communication and writting skills. can handle all your reservation job 24/7 and assure you better than anyone else cause we have a setup of call center and can handle the l Daha Fazla

$9 USD / saat
(56 Değerlendirme)
5.5
VOTIKO

Hi We have experience in 24/7 Hotel frontdesk support. We can help you with 24X7 Hotel reservation support. We are expert in 10+ years of customer support experience and we have a team of customer support agents with Daha Fazla

$8 USD / saat
(16 Değerlendirme)
5.1
tabreznarmawala

Hi i have my own call center with 40 expert calling agents those who are experienced in appointment setting, cold calling ,lead generation, tele marketing , customer support service, data entry and data research we don Daha Fazla

$8 USD / saat
(18 Değerlendirme)
4.0
bpo0995

Hi After reading the post I understand this role is very challenging and demanding. We are a team of professionals who have good English speaking skills, excellent communication skills and more than 5 years of experi Daha Fazla

$15 USD / saat
(5 Değerlendirme)
3.0
GopalJp

Dear Sir, I am writing to bid for this job of Data Entry/Administration/Virtual Assistant. I possess 8 years’ relevant experiences as a virtual assistant. As a freelance virtual assistant, my areas of expertise are Daha Fazla

$12 USD / saat
(4 Değerlendirme)
1.8
Markjayson28

Let's solve together, We have our own Office based Call Center with a large pool of talented filipino employees. We are experienced management group with more than 10 yrs work experience in BPO specializing Customer Su Daha Fazla

$8 USD / saat
(0 Değerlendirme)
0.0
diku2602

Our world class products offering and comprehensive suite of services cover all business functions across all major industries in the world. We combine our strong Technical and Functional experience with deep industry Daha Fazla

$12 USD / saat
(0 Değerlendirme)
0.0
Wakib01

Hi There, I delighted to submit this proposal for your property management. I read all the tasks and the responsibilities that will be accomplished by the projected awarded freelancer. I believe that I can deliver Daha Fazla

$13 USD / saat
(0 Değerlendirme)
0.0
julioprotopap

Greetings Thank you for taking the time to read this summary. Would be a pleasure to collaborate with you on hotel reservations. I currently live in London and Athens, have graduated from AUEB with a BSC in Management Daha Fazla

$8 USD / saat
(0 Değerlendirme)
0.0
michellebrendy

Hi! I'm interested in applying for the position. I am honest, professional and reliable. I am experienced in sales and marketing and customer support. I used to work in a multinational company so I am comfortable commu Daha Fazla

$15 USD / saat
(0 Değerlendirme)
0.0
judnel09

I am Judnel, I'm a French and creole native speaker and fluent English and Spanish I have read the description of your offer, I think I am the ideal person for this position, so I would like to inform you that I am ver Daha Fazla

$12 USD / saat
(0 Değerlendirme)
0.0
mistysalamat

Hi, I have gone through your job post and come to know that you are looking for a reliable Hotel Reservations Staff for your company. Having 6 years of professional experience in the Hospitality and the IT industry, I Daha Fazla

$10 USD / saat
(0 Değerlendirme)
0.0
quickanswering

We are US based Customer Support, Cold Calling & Marketing Company, currently we are serving over 40 hotel customers, Our job is to assist customers with the planning and booking aspect of their vacation or stay. We su Daha Fazla

$8 USD / saat
(0 Değerlendirme)
0.0
alaverab

Hello, my name is Bianca. I am a dedicated and hard-working person who believes in honesty and good working relation. Though I am new in this sector of job, I have certain qualities that make me good at this. In my pr Daha Fazla

$12 USD / saat
(0 Değerlendirme)
0.0
marlobatulan3jkm

3'JkM is a one-stop shop solutions provider to clients all over the world. We are specialized in the set-up, hosting and ongoing management of offshore and outsource staff and operations. We are able to service clients Daha Fazla

$12 USD / saat
(0 Değerlendirme)
0.0