Live Chat Support Specialist Needed

@alitariq09061991

I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support on lots of online eCommerce platforms i.e. eBay, Shopify, WooCommerce, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.

@joycew21

Hi, I'm Joyce, a remote customer support professional with experience in Zendesk and real time chat support. I bring over 3 years of customer support experience, including using Zendesk at Glovo, where I managed live chat, email, and phone support daily while keeping satisfaction scores high. I'm comfortable juggling multiple chats at once, writing clear, friendly English, and using macros and tagging to keep response times fast without losing accuracy. I understand speed matters here, under one minute for a first reply, and I'm confident I can meet that consistently. Your 9am to 5pm GMT shift works well with my time zone in Kenya, so I'd be fully alert throughout your business hours. I'm reliable, detail oriented, and ready to start immediately. Joyce

@mamer83

i, I’m interested in working as your Customer Support Representative. While I have not worked directly with Zendesk Chat before, I have extensive experience in IT support, remote assistance, troubleshooting, and communicating with users to resolve technical issues efficiently. My background has helped me develop strong problem-solving and customer communication skills. I am comfortable handling multiple requests, identifying issues quickly, providing clear and professional solutions, and escalating cases when necessary. I’m confident I can quickly learn Zendesk Chat, including its shortcuts, macros, tagging, and workflow. I also understand the importance of responding quickly, maintaining a friendly and professional tone, and resolving customer issues during the first interaction whenever possible. I have strong written English skills, pay close attention to details, and am comfortable working in a fast-paced remote support environment. I am also willing to help maintain and improve the knowledge base when I identify common questions or missing information. I am available to work Monday to Friday, 9 AM–5 PM GMT, and I’m flexible to expand into additional support channels as your business grows. I would be happy to bring my technical support experience, problem-solving skills, and commitment to customer satisfaction to your team. Best regards, Mohamed

@farooqtahir2013

With over a decade's worth of experience in the information technology sector, I believe my skills and mindset are tailor-made for this project. I have handled numerous complex systems - similar to Zendesk Chat - including Cisco, VMware, and Mikrotik that demanded speed, accuracy, and an in-depth understanding of customer support. My knowledge extends beyond simply working inside a system; I design and recommend based on best practices, ensuring optimized functionalities under pressure. Additionally, my extensive proficiency in Network Administration, Security, Virtualization, System administration, and Cloud computing makes me highly flexible in adapting to the needs of a rapidly-evolving customer support setup. Being quick to spot gaps and diligently update knowledge bases aligns well with my meticulous approach to project delivery; ensuring high client satisfaction and resolution rates. My excellent communication skills in English uphold the friendly approach needed for this role while sustaining a mistake-free environment. Lastly, I understand the importance of growth in any venture. My ability to offer further support through phone calls and email tickets as your company expands can save significant time and effort during recruitment phases. In summary, my comprehensive skillset blended with deep familiarity with Zendesk has consistently delivered positive outcomes for previous employers – I am confident it will do so for you as well!

@MustahidRafi

Hello, I’m a freelancer with 8+ years of experience, and I feel this role is a great fit for me. I’ve worked with Zendesk several times and am comfortable handling multiple chats at once while keeping responses quick, accurate, and genuinely helpful. I’m familiar with Zendesk’s macros, shortcuts, tagging, and overall workflow, but I also understand that good support is more than just knowing the platform. Being consistent, understanding the customer, and creating a smooth experience are things I’m particularly good at. I’m organized, disciplined, dependable, and bring a lot of energy to the work I do. I’m also very comfortable learning and using the tools involved in a project. More than anything, I’m looking for a long-term working relationship where I can become part of the team, add more value over time, and grow together. I’d be happy to chat and learn more about your workflow. Best, Rafi

@Omacynny

Hello, Fast, accurate live chat support is critical when your website is the first point of contact. You need someone who can greet visitors quickly, understand their needs, and provide a complete, helpful answer without unnecessary back-and-forth. I’ve handled 100+ daily customer inquiries through email and live chat with first-contact resolution, and I’ve worked with Zendesk in customer support workflows. I maintain strong customer satisfaction by combining speed, empathy, clear communication, accurate information, and first-contact resolution. I also improved response turnaround times by up to 60% through structured prioritization and follow-up systems. For your 9 AM–5 PM GMT, Monday–Friday coverage, I would: • Manage multiple chats while keeping first responses under one minute and communication friendly and mistake-free. • Use Zendesk macros, shortcuts, and tagging accurately while adapting responses to each customer. • Track recurring questions and knowledge gaps to help keep the knowledge base current. I understand that success means strong CSAT, high resolution rates, fast responses, and customers leaving the conversation with their issue actually resolved. I’m also flexible to expand into email or phone support as you grow. Could you share whether your current Zendesk setup already has established macros and tagging rules, or would you like me to help identify gaps as I learn the workflow? Best Regards, Mmesoma

@Tanmoy236

Hey! I specialize in customer support with 9+ years helping businesses deliver fast, accurate, and friendly chat experiences. Here’s how I can help: • Handle multiple Zendesk chats with fast, clear, professional responses • Use macros, shortcuts, tags, and workflows to resolve questions efficiently • Maintain high CSAT through accurate answers and proactive issue resolution • Identify knowledge gaps and keep support documentation updated consistently Could you clarify the main customer questions I should expect, and whether your knowledge base is already established?

@artiboria

As your dedicated chat support specialist, I will bring a high level of professionalism and efficiency to your Zendesk Chat. My experience as a virtual assistant has honed my skills in providing prompt and helpful responses to customers. The platforms I've worked with include Walmart, Amazon, and Zoho CRM - all of which required ensuring high customer satisfaction and maintaining robust knowledge bases that directly contribute to CSAT scores. Given the fast-paced nature of this role, my prior work in managing multiple tasks simultaneously is crucial - a skill I've refined through my notable website development projects especially within the eCommerce realm, using platforms like Shopify, WooCommerce, and Joomla. Moreover, my expertise with shortcuts, macros, and tagging are assets that will help me adapt flawlessly into your Zendesk workspace. Regarding time flexibility, I am available to cover 9 am-5 pm GMT on weekdays. I am serious about my pitch for this opportunity; thus, if chosen, I promise to not only meet but exceed your expectations by delivering top-notch live chat support that fosters customer loyalty and drives positive online experiences for your brand. My range of technical skills and diligent work ethic make me an ideal fit for your team. Let's get started!

@facilitator

Hi, Straight answer on fit first. I have handled customer support and virtual assistance for international clients for years, mostly eCommerce, including live chat queues where first reply time and same-conversation resolution were the numbers that mattered. What I have not done is sit in a Zendesk workspace daily at your volume. The concepts are not new to me though: I built and sell a support CRM of my own, with ticket flows, queue views, tagging, role based access and notification routing. Learning your macro set and tag taxonomy is a matter of days, not weeks. What kept CSAT high on the chat work I have done: - Greeting and answer in the same message. A greeting alone leaves the customer waiting twice. - Read the full chat before replying so nobody repeats themselves. - When I cannot solve it, say so plainly with the next step and a time, rather than stalling. - Log every question that had no macro behind it. That list is how a knowledge base actually stays current instead of quietly going stale. On coverage, 9am to 5pm GMT is 2pm to 10pm my time in Pakistan. That works well for me and I can hold it Monday to Friday consistently. I would suggest a paid trial week on live chats before you commit. Fastest way for both of us to know if this fits. Sohail

@Lizabeth52

Hello! How are you doing? I have read your project brief, and you're looking for a customer support representative to be on the front lines of your website, handling incoming customer questions via Zendesk Chat in a fast, clear, and professional manner. I understand that the focus is on more than just replying to messages. You need someone who can greet visitors promptly, understand what they need, provide concise and accurate answers, and resolve issues within the same conversation whenever possible. In my previous customer-facing role, I communicated with business owners and customers, answering questions, explaining services, and helping them understand the options available to them. This has helped me develop strong communication, listening, and problem-solving skills. For your business, I can: • Monitor incoming chats closely and maintain a first-response time of under one minute. • Handle multiple conversations while ensuring each customer receives accurate and personalized assistance. • Maintain friendly, professional, and mistake-free written communication to support customer satisfaction and resolution rates. I am also comfortable adapting to additional support channels, such as email or phone, if the role expands in the future. I am available to work the required 9 am–5 pm GMT, Monday to Friday, and I am ready to learn and adapt quickly to your Zendesk workflow. I look forward to hearing from you.

@susanoby

Hello, My name is Esther, and I’m excited to submit my proposal for your Live Chat Support position. With solid experience in administrative support, customer support, email management, I’m confident I can help you organize your daily operations and save valuable time. From what you’ve outlined, I believe my skills align perfectly with your needs. I can help manage your Zendesk Chat and make sure customers get fast, clear, and friendly support. I’m comfortable handling multiple conversations at once, while keeping responses personal. I focus on quick first responses, accurate resolutions, and a positive customer experience. I’m available for the 9 am–5 pm GMT shift and can also support email or phone channels later if needed. Please send me a message so we can discuss this further. Looking forward to hearing from you! Kind regards

@goldudeh981

Hello, I’m Gold Udeh, an Executive Assistant with hands-on customer support experience using both Zendesk and Gorgias. I’ve handled live customer conversations, understood customer needs quickly, provided accurate solutions, and maintained a professional, friendly tone even when handling multiple conversations. I’m already comfortable working with Zendesk workflows, including macros, shortcuts, tags, ticket/customer context, and knowledge-base information. I understand that live chat requires speed without sacrificing accuracy, and I’m confident working toward a sub-one-minute first response while keeping resolutions clear and helpful. In previous support work, I focused on resolving issues within the first interaction whenever possible, identifying recurring questions, and escalating cases appropriately rather than leaving customers waiting. I also pay attention to knowledge gaps and can flag or document information that would improve future responses. I’m a native English speaker with excellent written communication and can work the required 9 AM–5 PM GMT, Monday–Friday schedule. I’m reliable, attentive, and comfortable taking full ownership of the chat queue. I’d be ready to start immediately and would be happy to demonstrate my approach through a trial shift. Best,

@haseebs74

Hi, I’d love to support your customers through Zendesk Chat and become a reliable frontline representative for your website. I have experience with customer support, e-commerce assistance, website troubleshooting and handling customer queries through chat. I’m comfortable learning existing workflows, using knowledge bases, macros and structured responses, while keeping communication friendly and professional. I can handle: • Responding quickly to incoming chats • Understanding customer needs and providing clear answers • Managing multiple conversations efficiently • Using macros, shortcuts and tags • Troubleshooting common website/e-commerce questions • Escalating issues when necessary • Maintaining accurate customer communication • Identifying knowledge-base gaps and suggesting updates • Maintaining a professional tone and strong attention to detail I’m confident communicating in written English and understand the importance of fast first responses, accurate information and resolving issues within the same conversation whenever possible. I’m available for the required 9 AM–5 PM GMT, Monday–Friday schedule and interested in a long-term collaboration. Rate: £12/hour I’m ready to learn your products, policies and Zendesk workflow quickly and start contributing from day one.

@ShahidSolutions

I can setup your Zendesk Chat customer support workflow with fast, accurate responses, multi-chat handling, tagging and knowledge-base updates, with 2 months free support. Ready to start immediately.

@adityasharma91

Hi, I can handle your Zendesk Chat support with fast, friendly, and accurate responses while managing multiple chats efficiently. I’m comfortable with Zendesk macros, shortcuts, tagging, and knowledge-base updates, and can consistently meet the under-1-minute response target. Available Monday–Friday, 9 AM–5 PM GMT. Ready to start immediately.

@prossyn2

Hello, I’m excited to apply for this Zendesk Chat Customer Support role. I have 3+ years of experience in customer service and virtual support, with hands-on experience using Zendesk, Freshdesk, Intercom, Shopify, and other customer support tools. I’m comfortable handling high-volume live chats, managing multiple conversations at once, and providing fast, clear, and professional responses. I understand that a first response within one minute requires both speed and accuracy, and I always aim to resolve the customer’s issue within the same conversation whenever possible. In my previous customer support work, I handled customer inquiries through live chat, email, SMS, and phone while maintaining a calm, friendly, and solution-focused approach. I’m also experienced in documenting interactions, following workflows, identifying recurring customer issues, and keeping support information organized. I can quickly adapt to your existing Zendesk setup, including macros, shortcuts, tags, and knowledge-base processes. I’m available Monday to Friday, 9 AM–5 PM GMT, and I’m flexible to support additional channels as your business grows. I’d love the opportunity to bring my responsiveness, attention to detail, and customer-first approach to your team. I’m ready to get started.

@Sourav1473

I am excited to apply for the Zendesk Customer Support Representative position. My experience at Barclays Global Service Center as a Process Associate has developed my ability to work accurately within structured processes, resolve issues efficiently, maintain documentation, perform quality checks, and communicate professionally with stakeholders. I understand that live-chat support requires fast responses, accuracy, patience, and clear communication. I am comfortable understanding customer requirements, providing concise solutions, handling multiple priorities, and escalating issues when necessary. My strong communication, interpersonal, problem-solving, analytical, and attention-to-detail skills further support my suitability for this role. Although my CV does not specifically list previous Zendesk Chat experience, my background in process management, quality assurance, documentation, and professional banking operations gives me a strong foundation to quickly learn your Zendesk workflows, macros, shortcuts, tags, and escalation procedures. I would focus on achieving fast first responses, high CSAT, strong first-contact resolution, accurate documentation, and professional customer interactions. I would also proactively identify recurring customer issues and knowledge-base gaps to help improve the overall support experience.

@rosscarter1011

✋ Hi, this role is really about keeping response times low without sacrificing answer quality, especially when several chats arrive at once. Zendesk macros, tagging and a well-maintained knowledge base are important for keeping that consistent. I’d keep replies concise and customer-focused while using tags and recurring questions to identify where the support content needs improvement. The key is resolving as much as possible inside the first conversation rather than creating unnecessary follow-up. One thing I’d like to confirm is roughly how many simultaneous chats or total conversations you normally receive during the 9 am to 5 pm GMT shift?

@heysaeed

Hi, I’m interested in joining your team as a Zendesk Chat Support Representative. I previously worked at Strike Sports as a CSR & Fulfillment Specialist, where I handled customer inquiries, order-related concerns, product information, fulfillment processes, and day-to-day e-commerce operations. This experience helped me develop strong customer communication and problem-solving skills. I understand the importance of responding quickly, identifying the customer’s actual concern, and providing a clear solution within the same conversation whenever possible. I can confidently: * Handle multiple customer chats simultaneously * Provide fast, friendly, and accurate responses * Maintain a professional tone and strong customer experience * Work with organized support workflows, shortcuts/macros, and tagging * Identify recurring customer issues and knowledge-base gaps * Focus on customer satisfaction and efficient resolution I’m comfortable with your 9 AM–5 PM GMT, Monday–Friday schedule and can adapt as your support channels expand. With my previous CSR experience at Strike Sports and background in e-commerce customer support, I believe I can reliably represent your business at the frontline and contribute to strong CSAT and resolution rates. I’d be happy to discuss how I can support your team. Best regards, Saeed Ali