LiveChat Multilingual Support Agent

@Microlent

Hello, I am Dr. Rajesh Rolen, PhD in Computer Science & Engineering, with experience of over 20+ years in PHP, Testing / QA, Software Architecture As a preferred freelancer in the top 1%, I have done 400+ projects here on freelancer.com, I have 4.9 ratings out of 5 on average, which showcases my quality of work and timely delivery. Key Highlights: - Free Hosting Support on the Cloud or any desired platform. - Free 3 months of post-delivery support to ensure that our client doesn’t face any challenges after the launch of the project. - Free Dedicated tester on projects to ensure quality delivery, so clients don’t need to act as a tester. - 10+ Years experience UI/UX team to ensure intuitive UI. Portfolio: https://www.freelancer.com/u/Microlent Please open the chat and send me a message, so we can have a more detailed discussion about the project to give you the project timeline and cost. Thank you for considering my services. I look forward to engaging in a productive conversation and understanding how I can be of assistance in bringing your project to life. Regards Rajesh Rolen

@gotucat

Hi, I reviewed the project and understand the main requirement: handling daily customer conversations through the LiveChat dashboard with fast, friendly, and professional support. I can assist with product questions and basic account issues while maintaining clear grammar and a respectful tone. I’ll work confidently within the LiveChat agent console, provide Customer Service in English and Bengali, and maintain an average first reply under two minutes during scheduled shifts. My approach includes careful Testing / QA of responses and concise end-of-shift summaries covering recurring issues or feedback requiring Customer Support escalation. I offer reliable communication, clean documentation, and responsive shift coverage for easy management. Let’s discuss here now.

@arslanshahid386

Hi, I noticed your requirement for a LiveChat specialist who can handle day-to-day customer interactions. With my experience in PHP and software architecture, I can ensure seamless integration and functionality within the LiveChat platform. My proficiency in testing and QA will help maintain the quality and reliability of customer support, ensuring that product questions are answered accurately and account issues are resolved efficiently. I am comfortable navigating the LiveChat agent console and am well-versed in maintaining a friendly and professional tone. Could you specify which languages are required for the multilingual support, so I can ensure I meet your needs effectively?

@muhammadsaad90

Hi, I’ve handled similar live-chat customer support work where the key challenge was maintaining fast response times without sacrificing accuracy or a friendly tone. I can confidently support English and Urdu, with clear written communication and professional customer handling. I’ll use your LiveChat knowledge base and guidelines to answer product questions, resolve basic account issues, and escalate anything outside my scope rather than guessing. During each shift, I’ll target the under-2-minute first-response standard and provide a concise end-of-shift report covering recurring questions, customer feedback, and issues requiring attention. I’m available 30–40 hours per week and can work with an agreed fixed schedule. Best Regards, Muhammad Saad K

@mamer83

Hello, I’m a Network Engineer and IT Support Specialist with more than 17 years of experience in technical support, customer communication, troubleshooting, and ticket-based support. I can confidently support customers in English and Arabic, providing clear, friendly, and professional responses while keeping response times a priority. My experience working with support tickets, SLAs, troubleshooting, and end users has taught me how to understand issues quickly, communicate solutions clearly, and escalate problems when needed. I’m comfortable learning and navigating new support platforms and can quickly adapt to the LiveChat agent console and your support procedures. I can also provide concise end-of-shift summaries highlighting recurring issues, customer feedback, and anything requiring escalation. Languages: English and Arabic Availability: Monday–Friday, 9 AM–7 PM EST Experience: 17+ years in technical/customer support and IT operations CV available on request. I’m available to start as soon as required. Best regards, Mohamed

@yashvendra79

Hi, Greetings from BhartiyaCoders! We are a software development team with experience in web and mobile application development, and we also have experience communicating with clients and providing technical support. For your LiveChat requirement, our team can handle customer conversations professionally in English and Hindi. We can respond to general queries, assist with basic product and technical questions, and escalate complex issues to the appropriate team. We are comfortable following your processes, working according to your assigned schedule, and maintaining a fast response time during shifts. We can also provide brief reports on common customer questions, feedback, and issues. We are available to discuss your requirements and can start as soon as needed. Best regards, Team BhartiyaCoders

@amit719

With a diverse background that spans over 14+ years, I believe I’m the ideal candidate for your multilingual LiveChat support role. While my profile is focused on web and app development, PHP has been one of my core competencies for many years, making navigating the LiveChat platform an intuitive task for me. I also have significant experience with both front and backend systems and possess a natural flair for effective and streamlined communication. While languages may not be my primary profile skill, I am fluent in French and Hindi and have lived in various countries, thus well-suited to handle diverse customer inquiries. My proficiency in Laravel lends itself well to the task as it will allow me to have an efficient approach towards tracking issues and delivering daily summary reports. My typical weekly availability is flexible; with quality at the forefront, I will optimize my hours to ensure prompt two-minute first replies, grammatically sound content, and an unwavering respectful tone. Let's not only meet your desired service standards but exceed them; the key reason why you should choose me over other candidates is my ability to adapt quickly, provide efficient and satisfactory solutions while keeping communication transparent & timely.

@mobasherreza10

Hi there, As founders of Aesthetic Logic, my team is proficient in offering quality customer support, matching the essence of personalized customer experiences that your project requires. We emerged from building personalized software and SaaS solutions as our niche. Flawlessly navigating through LiveChat is bread and butter for us. We are disciplined in Error tracking, and QAP are ingrained in our daily work regiments. With fluency in English and several key languages including Spanish, Chinese (Mandarin), French, and German, we ensure maximal multilingual support. Our working style resonates profoundly with your project. We believe providing linguistic support is not confined to language fluency; the tone, clarity, and speed are equally vital. Our clients can vouch for our on-the-dot responses maintaining respect and clinic perfect grammars throughout. Best regards, Mobasher Reza

@juanestebana17

Hi there! I understand you need a reliable LiveChat support agent to handle day-to-day customer conversations, product questions, basic account help, and end-of-shift summaries in a friendly, professional way. I’ve spent the last several years solving exactly this type of customer service problem, and I’m comfortable working in LiveChat-style dashboards, keeping response times sharp, and maintaining clear, respectful communication. I can support English and Spanish fluently, and I’m used to handling shifting schedules, tracking recurring issues, and escalating anything that needs attention. My background also includes PHP, Software Architecture, Database Administration, and Typescript, so if you later expand into automated replies or transcript workflows, I can adapt quickly. I’m ready to get started, and I’m confident we can make this project a success and deliver it to a high standard. I’m committed to ensuring everything is completed professionally, efficiently, and exactly according to your requirements. Best regards!

@novatech2210

Hey, I just wrapped a multilingual LiveChat support shift for a SaaS firm—Spanish and English, two‑minute first replies, 100 % customer satisfaction, and daily recap notes. I’m the perfect fit for your needs. I’m fluent in English and Spanish, have 12 + months on LiveChat’s agent console, and routinely meet response‑time targets while keeping tone friendly and professional. I’ll provide concise end‑of‑shift summaries highlighting recurring issues. My typical availability is 20 hours/week, flexible to match your schedule, with a track record of 5‑star reviews on customer‑service dashboards and LiveChat projects. Let’s chat; I’ll offer a free consultation to fine‑tune hours and expectations. Chris | Lead Developer | Novatech

@zubairmohd786

As an experienced developer with a strong background in customer support, I believe I'm the ideal candidate for your LiveChat Multilingual Support Agent project. Not only am I well-versed with LiveChat in navigating its agent console, but my proficiency extends to multiple languages, including English, Spanish, and French. This fluency allows me to seamlessly communicate with a broader range of customers, enhancing their support experience. Moreover, my 10+ years of experience in building web and mobile applications have instilled in me an understanding of the importance of time management. I consistently deliver quality work within strict deadlines through efficient prioritization and focus. This skill also translates into consistently fast response times for first replies during my shift, essential for maintaining the high-quality standards you're looking for. Finally, while we may not need automated replies or exporting chat transcripts at present, my technical skills in machine learning and AI can prove valuable if those requirements arise in the future. My versatility ensures that I cater to immediate needs while also being prepared for potential expansions. Choose me for your project, and together we'll provide consistently excellent live chat support for your customers in multiple languages.

@christinec9

Hello, I am interested in your LiveChat Customer Support Specialist position. I have experience providing customer support through chat, email, and other communication channels, handling product questions, account issues, follow-ups, and escalations professionally. I am fluent in **English and Swahili**, with excellent written communication and a friendly customer-focused approach. I am comfortable learning and navigating LiveChat or similar support platforms quickly. I can maintain fast response times, including under two minutes, while ensuring accuracy and professionalism. I am available 40 hours per week and can provide clear end-of-shift reports highlighting recurring issues and customer feedback. I am ready to start immediately.

@michaeltorresos9

Hello! I can handle your LiveChat inbox with the steady, professional support you need. I’ve spent the last several years solving exactly this type of customer service problem: quick first replies, clear product guidance, basic account help, and keeping conversations friendly and on-brand. I’m comfortable navigating LiveChat and similar support consoles, and I can provide English plus fluent Spanish support. I’ll follow your fixed weekly schedule, keep average first responses under two minutes during shift, and send a concise end-of-shift summary with recurring issues, customer feedback, and anything that should be escalated. If you expand later, I can also help with automated replies and transcript workflows. Best regards!

@davronbeka0

As an aspiring candidate, I acknowledge your need for efficient and multilingual LiveChat support. While my profile indicates expertise in PHP, HTML, and JS, I am also fluent in English and Russian. I believe this can be a valuable asset in effectively accommodating your diverse customer base. Although my experience may not be specific to the LiveChat platform, my adaptability is a strength that enables me to learn quickly. My weekly availability is from Monday to Saturday, 9 am to 5 pm (GMT), providing you great responsiveness and flexibility. Building on the quality standards set by you, my determination to consistently reply to customers within two minutes while maintaining a respectful tone sets me apart. Additionally, my command over two languages serves me well in establishing that elusive connection with customers. As I've never shied away from accountability, rest assured of meticulous end-of-shift summaries without neglecting recurrent issues or feedback worth escalating. Although not explicitly mentioned, proficiency in PHP provides me with an added advantage in grasping the technical details of your dashboard efficiently for optimum performance. I firmly believe that my skills blend perfectly with your job requirements, providing a win-win solution for both parties involved. Looking forward to addressing any further queries and commencing our professional collaboration at the earliest convenience.

@kalasinga254

Hello, I’m a reliable and customer-focused support professional with strong communication skills and experience dealing directly with customers. I can provide professional support in English and Kiswahili, helping customers with product questions, basic account issues, and general enquiries. I understand the importance of responding quickly, keeping conversations polite and clear, and making customers feel properly assisted. I can work with a LiveChat-style dashboard and am comfortable learning your specific LiveChat agent console and procedures quickly. I’m available for up to 40 hours per week and can work according to your fixed schedule. I can maintain a fast response time during my shift and provide a brief end-of-shift report covering recurring customer issues, questions, and feedback that may need escalation. I’m ready to start immediately and would be happy to complete any onboarding or training required. Thank you for considering my application. I look forward to working with you.

@AnchelHuman

I recently helped a client streamline their customer support process, significantly improving response times and customer satisfaction. I can assist you in providing a friendly and professional experience for your customers through LiveChat. With my multilingual skills, I can handle English and Spanish fluently, ensuring no customer feels left out. I understand the need for fast responses, aiming for an average first reply under two minutes while maintaining clear grammar and a respectful tone. My focus would be on monitoring customer interactions to identify patterns or recurring issues, making your reporting seamless and efficient. I'm available to start immediately and happy to hop on a quick call if useful. Let's discuss the details—when works for you? Looking forward to your response. Kind Regards, Anchel.

@simonmorsh02

Hello, I’m interested in your LiveChat Customer Support position. I bring 25 years of customer service experience, including extensive U.S. customer-facing and management experience, and I’m comfortable handling high-volume conversations while maintaining a friendly, professional tone. I have experience with live chat and customer-support platforms including **Olark, Zendesk, and Freshdesk**, as well as CRM-based support, e-commerce, email, and account-related customer assistance. I’m comfortable learning and navigating the LiveChat agent console quickly. **Languages:** English and Bengali — fluent in both written and spoken communication. I understand the importance of maintaining a **first response under two minutes**, using clear grammar, providing accurate answers, and knowing when an issue needs escalation. I’m also comfortable documenting interactions and providing concise end-of-shift reports highlighting recurring questions, customer concerns, and useful feedback. I’m reliable, patient, detail-oriented, and experienced in handling multiple conversations without losing quality. I’m available for a **long-term weekly schedule and can provide flexible hours**, including extended availability when needed. I’m ready to learn your products, policies, and support procedures and can start promptly. Thank you for considering my application. Best regards, Mollah Morshed

@juaqn07

Hi, I’ve checked your project. I can deliver a clear, reliable solution that matches your requirements. I have relevant experience and can start immediately. Let’s discuss the details and get started. Kind regards Juan

@manjushak9

Hello, I am interested in working as a LiveChat Multilingual Support Agent. I can provide professional, friendly, and quick customer support through live chat. I am comfortable handling customer queries, resolving basic issues, providing accurate information, and maintaining a polite and professional communication style. I can also manage multiple chats efficiently while ensuring customers receive clear and helpful responses. **My strengths include:** * Live chat and customer support * Fast and accurate typing * Multilingual communication * Handling customer questions and complaints * Data entry and maintaining records * Following instructions and company guidelines * Professional and friendly communication * Availability according to the required schedule I am reliable, detail-oriented, and ready to start immediately. I would be happy to discuss your requirements and work schedule. Thank you for considering my proposal. I look forward to working with you.