Mobile App & Instagram Chat Support

@EightVeer

Hi there, Based on your brief, we understand you’re seeking real-time customer support coverage for your mobile app and Instagram DMs, with a focus on speed, clarity, and high satisfaction. At 8veer Consultancy, our support team operates with daily coverage SLAs, Zendesk familiarity, and clean escalation workflows—ensuring consistent service quality and reporting accuracy. We’ll maintain in-app response times under 2 minutes and Instagram replies within 5, while tagging and logging each conversation for seamless performance tracking. Our agents are experienced with Zendesk, Intercom, and social inboxes, and we’re fully comfortable managing 30–50 chats per day across multiple channels. We’re ready to begin your one-month trial immediately, aligned to your GMT coverage window. Best Regards, 8veer Consultancy

@xuezhe315

Hello, With my extensive experience in software engineering and mastery of cutting-edge technologies, I firmly believe I am the ideal candidate to manage your mobile app and Instagram chat support. My mastery of React Native, which you emphasized as a requirement, allows me to seamlessly integrate and enhance existing platforms. Additionally, I have a clear grasp of platforms like Zendesk, making my onboarding process a breeze as I align myself with your tool stack. What truly sets me apart is my business-driven mindset. Having successfully led over 50 full-scale projects, I am always cognizant that the technology we employ should not only resolve user issues promptly but also contribute to measurable business growth. In line with this, I will ensure that response times for your in-app messages remain under two minutes and Instagram replies under five minutes, effectively logging each exchange for clean performance reports. Finally, my proficiency in Artificial Intelligence (AI) and Machine Learning (ML), specifically in chatbot development and intelligent decision-making, provides an added advantage. By leveraging AI-powered automation and intelligent decision-making, I'll streamline daily operations while ensuring sensitive issues are escalated within 15 minutes. Partnering with me guarantees sound technical solutions that drive outstanding business results while exceeding client expectations.

@marijos7

Hello seniagustina, I hope this message finds you well! I’m excited about the opportunity to provide real-time live chat support for your mobile app and Instagram DMs. Ensuring your users have quick and friendly access to assistance is essential for maintaining a high level of customer satisfaction, and I’m confident I can help you achieve that. With extensive experience in customer support and technical assistance, I have successfully managed chat volumes similar to what you described, ensuring rapid response times and accurate logging of conversations. My proficiency with Zendesk, combined with a strong command of written English, enables me to deliver concise summaries and proper tagging for every interaction. I understand the importance of maintaining a 95%+ customer satisfaction rate and am committed to escalating any edge-case issues promptly. To approach this project, I will familiarize myself with your existing tool stack and knowledge base to provide informed support. I’m dedicated to maintaining an efficient workflow, ensuring that all chats are addressed within the specified response times while providing quality service to your users. I’m looking forward to the possibility of collaborating with you and contributing to the success of your mobile app and Instagram support. Best regards, Marijo S.

@perfectdeadline

Hi, Good day. Can I help you keep live chat response times under two minutes—consistently? I’m Debashish, and I manage real-time support with speed, accuracy, and a friendly tone that keeps satisfaction above 95%. I’ve handled 30–50+ chats daily across Zendesk, Intercom, and Instagram Business Inbox, always tagging, escalating, and documenting cleanly. I follow structured workflows, maintain tight metrics, and take full ownership from day one. If you need someone who can jump in fast and keep things running smoothly, I’m ready. Thanks, Debashish

@novatech2210

Hi , Live chat coverage across in-app (Zendesk) + Instagram DMs, 30–50 convos/day, 2-min in-app / 5-min IG response, 95 %+ CSAT? I’ve been running exactly this setup for the last 18 months for two e-commerce brands (one fashion, one gadgets) – same volume, same tools, same SLA targets. Both still hitting 98–99 % satisfaction week after week. Quick proof I’m ready Day 1: Native English, zero outsourcing Zendesk mastery (custom triggers, tags, macros, answer bot tweaks) Instagram Business inbox muscle memory (saved replies, labels, quick-transfer to Zendesk when needed) Current average first-response: 43 seconds in-app, 2 min 10 sec on IG Already work GMT-friendly hours (I’m in Lisbon, online 08:30–18:00 GMT) I’ll slot straight into your knowledge base, use your exact tagging system, and keep summaries crisp so your weekly reports export clean. Happy to start the one-month trial immediately – first week is even on me if you want to see the metrics live before committing. Just drop the Zendesk shared login + Instagram handover details and I’ll be live tomorrow 09:00 GMT sharp. Sound good? Cheers, Chris Live Chat Lead @ Novatect

@adily1

Hi Seniagustina, I understand the importance of providing prompt and effective support for your mobile app and Instagram DMs, especially given your goal of maintaining quick response times and high customer satisfaction. I can ensure that your users receive timely assistance regarding order status, troubleshooting, and account updates while accurately logging all interactions for performance reporting. My name is Adil Yousuf, and I have over 6 years of experience specializing in Customer Support, Technical Support, and Customer Service with a strong proficiency in Zendesk. I'm committed to delivering excellent Customer Experience and have ample experience with tools that align with your needs. You can review my previous work and client feedback through my portfolio: https://www.freelancer.com/u/adily1 I look forward to the opportunity to contribute to your team's success. Thanks, Thank you, Regards, Adil Yousuf

@Kiranshaikh2388

Hello seniagustina, I’m Kiran, A Social Media Marketing Manager with over 8 years of experience. I’d love to help with * Mobile App & Instagram Chat Support * by developing a customized strategy. I'll also provide examples of my previous work in a private chat. Why choose me? Tailored strategies for your business Engaging content that drives results Quick, clear communication 100% satisfaction guaranteed What I offer: Social media strategy & content planning Growth-focused management across platforms Analytics to track performance and optimize results ✨ Let’s elevate your online presence! ✨ Check out my portfolio here: https://www.freelancer.com/u/Kiranshaikh2388 Let’s chat about how I can help! Thanks, Kiran

@komalshaikh92

Hi seniagustina, I’m ready to help with Mobile App & Instagram Chat Support and deliver results you’ll love. With proven expertise in Instagram Marketing, Social Media Management, I ensure reliable communication, on-time delivery, and complete satisfaction. As a dedicated professional, I focus on creating solutions that align perfectly with your goals and brand vision. You can count on consistent updates, quality results, and full support throughout the project. You can also view some of my successful projects here: https://www.freelancer.com/u/komalshaikh92 Let’s connect and discuss how I can bring your project to life — I’m confident I can deliver beyond expectations! Best regards, Komal

@MIndlabsAi6

Hello seniagustina, I am Vishal Maharaj, a Chatbot expert with 20 years of experience. I have carefully reviewed your project requirements for real-time chat support on your mobile app and Instagram. To ensure efficient communication, I propose integrating Zendesk for in-app messages and Instagram Business Inbox, along with a detailed knowledge base for quick issue resolution. I will maintain response times under two minutes for in-app chats and under five minutes for Instagram DMs, while accurately tagging and summarizing each conversation for easy reporting. I guarantee daily coverage during specified hours, high customer satisfaction rates, and prompt escalation of complex issues. Let's discuss further to initiate this project. Cheers, Vishal Maharaj

@chaudharykartik

Hello Senia, I'm thrilled to propose my expertise for your project, delivering real-time chat support on your mobile app and Instagram DMs. With 5+ years in Technical and Customer Support, I ensure efficient handling of 30-50 daily conversations focusing on order status, troubleshooting, and account updates. Leveraging Zendesk and Instagram Business Inbox, I'll maintain quick response times (under 2 min in-app, under 5 min on Instagram) with accurate tagging for clean performance reports. I commit to: - Providing daily coverage Mon-Fri, 09:00-17:00 GMT - Maintaining 95%+ customer satisfaction weekly - Ensuring correct tagging and concise notes in Zendesk - Escalating edge cases within 15 minutes If selected, I propose a trial to showcase these metrics and aim for long-term collaboration upon success. Fluent in English, experienced with Zendesk, Intercom, and Freshchat, I guarantee top-notch service. Let's elevate your customer support together! How would you prefer to initiate the integration of the chat support system within your mobile app and Instagram DMs to ensure a seamless user experience? Thanks, kartik

@Yusrazubair1000

Hi Seniagustina, I hope this message finds you well! I have thoroughly reviewed your requirements for live chat coverage within your mobile app and on Instagram DMs, and I am confident that my experience aligns well with your needs. I specialize in customer support and have a proven track record in managing chat platforms, including Zendesk. My extensive experience allows me to ensure prompt and friendly responses, with the goal of maintaining high customer satisfaction. Before we move forward, I would like to ask a few questions to clarify your expectations: 1) Are there any specific guidelines or tone you would like us to follow when communicating with users? 2) Do you have existing metrics or benchmarks for performance, and how often do you expect progress updates? 3) Will you provide additional training or resources to familiarize with your knowledge base and escalation paths? Why Choose Me? • Successfully managed live chat support for multiple clients, ensuring quick response times and high satisfaction rates. • Proven ability to maintain 95%+ customer satisfaction across all platforms. • No negative feedback from clients and 5-star ratings on my recent projects. Availability: I am available daily for coverage, Monday to Friday, from 09:00 to 17:00 GMT, ensuring your users receive timely support. I look forward to discussing this opportunity further and am eager to contribute to your team's success. Best regards, Syeda Yusra Zubair

@piyushg200

Hey seniagustina, I see you need real-time chat support for order status, troubleshooting, and account updates to maintain quick response times in Zendesk and Instagram Business Inbox. I understand the importance of accurate tags for clean performance reports without delays. I've built similar solutions for e-commerce platforms. I'll deliver seamless chat coverage with rapid response times and accurate tagging, ensuring 95%+ customer satisfaction weekly. My track record includes successful project deliveries with 5-star ratings for similar projects. Available to start immediately — first milestone ready in one week. I'd love to discuss your vision. When works best for a quick 10-minute call? Worst case, you'll get free insights to guide your project. Looking forward to collaborating, Piyush Chat Support Specialist | 5+ Years

@dmytrok83

Drawing from my decade-long experience as an ML Ops Engineer and Data Scientist, I believe I possess the unique skillset and perspective required to excel in providing live chat coverage for your mobile app and Instagram DMs. As an ML professional, I have a deep understanding of how data works and how it can be best utilized to optimize processes and enhance user experiences. Complementing this is my proficiency with tools such as Zendesk, which you're currently using. This means a smooth transition with no learning curve. Moreover, my results-driven approach perfectly aligns with your project's goal of maintaining customer satisfaction while ensuring efficient response times. In fact, I have previously undertaken similar responsibilities, successfully managing moderate chat volumes, improving response times, and ensuring accurate logging of conversations with appropriate tags for easy analysis. Finally, besides all the technical expertise, I firmly believe in excellent communication and fostering supportive relationships. My multidisciplinary background allows me to grasp complex problems quickly and find tailored solutions. This, combined with my positive attitude and knack for problem-solving will surely contribute to meeting if not surpassing the project’s objectives. I'm excited at the prospect of working together and building long-term value through our partnership.

@Sidrairfan078

Hi there, I am excited about the opportunity to provide real-time chat support for your mobile app and Instagram DMs. With prior experience in customer support and a strong background in Zendesk, I can ensure that your users receive prompt, friendly assistance with their inquiries. I understand the importance of maintaining quick response times—under two minutes for in-app messages and five minutes for Instagram. I am committed to logging every conversation accurately, which will allow for clean, concise weekly performance reports. My goal is to help you sustain a 95%+ customer satisfaction rate through effective communication and timely resolutions. I'm ready to kick off this one-month trial and strive to exceed your expectations. How soon would you like to get started with the setup?

@ifeanyiu52

As a medical student, I have developed exemplary skills in communication, which helps me to effectively diagnose and address patients' needs. This means that I have the ability to carefully listen, empathize and offer practical solutions, all while maintaining a friendly and professional demeanor. Moreover, as someone who values continuous learning and growth, I am no stranger to adapting to new technological systems. Even though I don't possess specific experience with Zendesk or Intercom, I have worked with multiple online platforms and have a keen eye for detail that will ensure accurate tagging and concise summary notes in Zendesk for every chat. My commitment to excellence is further demonstrated in my dedication to resolving any issues your users may face by providing prompt responses within two minutes in-app and five minutes on Instagram DMs. Lastly, my availability Monday–Friday, 09:00–17:00 GMT aligns perfectly with the needs of the project. I assure you 95%+ customer satisfaction each week if hired for this project. Don't let my medical background fool you; it has equipped me with the necessary skills like critical thinking which is vital for troubleshooting. I look forward to contributing my skills to your team!

@bilala658

I understand your project requires mobile app development and Instagram chat support to enhance user engagement and streamline communication. I will specifically design and develop a user-friendly mobile app tailored to your brand, ensuring a seamless experience across both iOS and Android platforms. Additionally, I will implement an integrated support system for Instagram, enabling real-time customer interactions and efficient handling of inquiries. With over five years of experience in mobile app development, I have successfully delivered projects using tools such as React Native, Flutter, and Firebase, ensuring high performance and scalability. My expertise in integrating chat support systems will allow for prompt responses to customer queries, improving overall satisfaction. Moreover, I have previously worked with brands to enhance their social media presence, focusing on responsive communication strategies that foster community engagement. I will leverage analytics to monitor user interactions and optimize support processes continuously. I am committed to delivering a product that not only meets but exceeds your expectations, ensuring a robust platform for your business growth. Best regards, Bilal.

@Rai717

As an experienced Cross-Platform App Developer and adept in Social Media Management, I am familiar with precisely what your mobile application and Instagram support require. I have worked extensively with Zendesk, Intercom, Freshchat, and other similar platforms to ensure smooth in-app messaging operations. My refined knowledge of React Native will also greatly contribute to maintaining low response times by quickly and effectively addressing any troubleshooting concerns. Moreover, I understand the value of customer satisfaction and detailed performance tracking for your business. I've integrated API's for data tracking before and can render clean, concise weekly reports which will allow you to assess our long-term work effectively. With my background in UI/UX design through Figma, I'll ensure your live chat interface is not only functional but also attractive and easy-to-use. In addition to my relevant skills and prior experience, I am confident that my passion for creating user-friendly experiences aligns well with your project's needs. By leveraging on my proficiency at managing multiple projects simultaneously, I commit to deliver daily coverage during GMT time slots while maintaining excellent customer satisfaction. Let's collaborate to exceed your targets and build a robust customer support system.

@himanshi270

I can provide real-time chat support for your mobile app and Instagram DMs, ensuring quick, friendly responses to 30–50 daily conversations. I will maintain in-app response times under 2 minutes and Instagram replies under 5, log every exchange accurately in Zendesk, follow escalation protocols, and help achieve 95%+ customer satisfaction. I am dedicated, detail-oriented, and committed to delivering consistent, high-quality support.

@akioko21

*"I’m highly accurate, detail-oriented, and fast with typing. I have experience handling data with confidentiality, and I’m skilled in Excel, Google Sheets, and other relevant tools. I always meet deadlines and ensure data is clean, organized, and error-free. I believe these strengths make me the best fit for this project."*