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Our website’s live-chat window is often the first place visitors turn when they have questions about orders, shipping, or general product details. I need those customer-service questions handled promptly, accurately, and in a friendly tone during part-time hours that we can agree on together (roughly 3–4 hours spread across peak periods each weekday, with flexibility to adjust as traffic shifts). You will log in to our existing chat widget (currently Zendesk Chat, though a quick learner on Intercom, LiveChat, or similar tools will feel right at home) and: • greet visitors within seconds, • resolve common inquiries using our knowledge base, • escalate technical issues or refund requests to the internal team via Slack, and • compile a short end-of-shift summary so I can track recurring questions. Fluent written English, a calm tone, and prior customer-service chat experience are essential. Familiarity with basic e-commerce workflows—order lookup, coupon codes, shipment status—will make the job smoother from day one. Please let me know your preferred time zone and the exact weekday hours you can consistently cover so we can finalise a schedule that keeps response times under two minutes for every visitor.
Proje No: 40052344
26 teklifler
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26 freelancer bu proje için ortalama ₹23.358 INR teklif veriyor

I CAN DO IT. I’m available to take on your project and deliver excellent results in the shortest time possible. I have e-commerce experience in eBay and shopify. I can support you as per your preferred time zone. I guarantee quality, attention to detail, and meeting your expectations. If you’re looking for effective and professional work, let's start now. CONTACT ME!
₹25.999,99 INR 30 gün içinde
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Hello, I hope you are doing well. I’m very interested in supporting your live-chat operations and ensuring your customers receive fast, friendly, and accurate assistance during your peak hours. My team and I have strong experience handling e-commerce customer support, including order lookups, shipping inquiries, coupon issues, and general product questions. We are well-versed in tools like Zendesk Chat, Intercom, LiveChat, and similar platforms, and can easily adapt to your existing workflow. Our approach focuses on: • Responding to every visitor within seconds • Using your knowledge base to resolve common questions efficiently • Escalating technical or refund-related requests to your internal team via Slack • Preparing a concise end-of-shift summary to help you track trends and recurring issues We maintain a calm, professional tone and ensure response times stay consistently under two minutes. We can comfortably cover 3–4 hours across your weekday peak periods and adjust the schedule as traffic patterns evolve. For time-zone alignment, we can operate in GMT+3, GMT+4, or IST, depending on what suits your workflow best. I’d be happy to discuss the ideal schedule and begin supporting your customers right away. Best regards, Amaan Khan P. CUBEMOONS PVT LTD.
₹25.000 INR 7 gün içinde
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I can take over your live-chat window and keep every visitor greeted in seconds, answered clearly, and handled with a friendly tone. I’ve managed chat support before, so I’m comfortable finding answers fast, checking order details, and keeping response times under two minutes. I’ll use your knowledge base for common questions and escalate any technical or refund issues to your team through Slack so nothing gets missed. Each shift, I’ll send a short summary of customer trends, repeated questions, and anything that may need an update in the knowledge base. I work smoothly with Zendesk Chat, but I can also adapt quickly to Intercom, LiveChat, or any similar tool. I’m based in Nigeria, and I can consistently cover 4–6 hours during your weekday peak periods. You can choose the exact window that fits your traffic best. If you prefer, I don’t mind doing a short trial first so you can see how well I handle your customers before awarding the project. Looking forward to supporting your chat operations.
₹12.500 INR 7 gün içinde
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I can do it for 10k per month here's my g*mail applepie82540 feel free to proceed further. I'm available during est nd pst nd ist as well.
₹25.000 INR 7 gün içinde
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I believe I am the best candidate for this project because I have strong experience in customer service, excellent written English, and a calm, friendly communication style that aligns perfectly with your requirements. I’m highly responsive and able to greet visitors quickly, resolve common inquiries accurately, and escalate issues efficiently when needed. I’m also familiar with e-commerce workflows such as order tracking, refunds, coupon codes, and shipment status checks, allowing me to assist customers smoothly from day one. In addition, I am a fast learner with chat-support platforms like Zendesk, Intercom, and similar tools, so adapting to your current system will be seamless. I am detail-oriented and consistent in maintaining a professional tone, ensuring every customer receives a positive experience. I can also provide clear end-of-shift summaries to help you track recurring issues. With reliable availability for 3–4 hours daily during peak times, I can help maintain the under-five-minute response time you expect for your visitors. My dedication to quality support and my ability to work independently make me a strong fit for this role.
₹25.000 INR 7 gün içinde
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HI there !! i am customer service and care specialist having 15 years of customer experience . new to freelance only with out that you can keep me on trial :)
₹22.300 INR 7 gün içinde
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As a customer service professional with strong attention to detail and an innate curiosity that propels my learning, I am confident that I am the perfect fit for your part-time website chat support position. I have successfully managed customer inquiries on various platforms such as Zendesk Chat and LiveChat. That being said, I am highly adaptable to different technologies so transitioning to your existing system will be effortless. My timezone is EST United States and I am available 10AM - 3PM every weekday, except Mondays, because my kids are out of school on Mondays. Having a structured schedule allows me to offer consistent availability and ensures response times less than two minutes for each visitor interaction, satisfying the customer, regardless of their needs. To ensure smooth coordination, I’d like to establish clear communication channels with you promptly.
₹29.999 INR 7 gün içinde
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Dear Hiring Manager, I am excited to apply for this position at your company. With over two years of experience in L1 support for casino games, I have developed strong problem-solving skills and a deep understanding of issue resolution processes in a fast-paced environment. In my current role, I handle technical support queries using Jira for issue tracking, and facilitate seamless communication with teams through Slack and Skype. I also assist developers with documentation and escalate issues efficiently to ensure quick resolutions. My focus on maintaining high service standards has contributed to improving both team efficiency and client satisfaction. I am enthusiastic about the opportunity to bring my skills to your company and contribute to your team’s success. I look forward to the possibility of discussing how my experience aligns with your goals. Thank you for considering my application. Sincerely, Yani Bhargavi V
₹20.000 INR 6 gün içinde
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Hi, Good day. Would it help if every live-chat visitor was greeted within seconds, got clear answers, and left feeling confident about their order? I’ve handled chat-based customer support using tools like Zendesk and Intercom, resolving order, shipping, and product questions calmly while escalating refunds or technical issues via Slack when needed. I work cleanly from knowledge bases, keep response times tight, and always send a concise end-of-shift summary highlighting trends and escalations. I’m comfortable with e-commerce workflows and can consistently cover weekday peak hours. Happy to align on a schedule that keeps replies under two minutes. Thanks, Debashish
₹25.000 INR 30 gün içinde
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I’d love to support your team as a part-time live-chat agent. I have hands-on experience handling customer inquiries in fast-paced e-commerce environments, and I’m very comfortable working inside tools like Zendesk Chat, Intercom, and LiveChat. Responding quickly, keeping a calm and friendly tone, and making sure customers feel genuinely helped are all things I take seriously. Here’s what I can offer: • Instant, friendly greetings and consistently keeping response times under two minutes • Accurate answers using your knowledge base and past chat histories • Smooth escalation of refunds, technical issues, or unusual cases through Slack • Clear end-of-shift summaries highlighting common questions or anything that needs follow-up • Solid understanding of order lookups, coupons, tracking updates, and general e-commerce workflows For scheduling, I’m available Monday through Friday, and I can reliably cover 3–4 hours per day, spread across your peak traffic windows. My preferred time zone is [insert your preferred timezone], and I’m happy to match exact hours once I see your busiest periods. If this sounds like a fit, I’d be glad to discuss the workflow, tone guidelines, and next steps. Looking forward to working together!
₹30.000 INR 7 gün içinde
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Good morning, my name is Aina. I'm very interested in the position, as I've done similar work before. I'd also love to work with you long-term. I'm a very organized and committed person, available 24/7. Thank you.
₹25.000 INR 7 gün içinde
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Hi There,I am customer service having 10 years of customer experience in my career. will reply customer promptly, accurately, and in a friendly tone during work. Answer customer's inquiries professionally. Noted down of end-of-shift summary for your easy handling. I had rich experiences in Alibaba platform operation and chatting with customers. Capture customer's real needs and their biggest concerns. My time zone is UTC+8 , I'm consistently available from 10:00 am-3:00 pm weekday. Please Contact me and discuss the details to finalize this project. Best regards, Anita Huang
₹21.000 INR 7 gün içinde
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Because I can be available at any time any assistance needed in 24/7days i will be there for any support needed for my job and I'm honestly at everything i do.
₹20.000 INR 7 gün içinde
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Help me with my first bid. I know I'm Fresher but will prove myself that why I am better than others.
₹12.500 INR 5 gün içinde
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I have began my career as a Senior Executive in Customer Support at Jugnoo, where I gained strong experience in client handling and service operations. I am currently working as an Executive at WWICS Global Law Office Pvt. Ltd., a position I have held since August 2023. With my growing expertise in customer service, documentation, and administrative processes, I strive to contribute effectively to my organization while continuing to enhance my professional skills.
₹25.000 INR 7 gün içinde
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Hello, Thank you for sharing the project details. I would be glad to support your website’s live-chat operations and ensure your customers receive quick, friendly, and accurate assistance. My Skills & Fit for the Role Fluent written English with a calm, polite, and professional tone Experience handling real-time customer support chats Familiar with e-commerce workflows: order lookup coupon codes shipping/dispatch status basic product queries I’m not experienced with Zendesk Chat yet, but I am a very quick learner and can adapt to any chat platform within a short time Strong attention to detail and ability to follow knowledge-base guidance accurately What I Will Handle Respond to visitors within seconds Resolve common questions using your knowledge base Escalate refund/technical issues to your internal team via Slack Provide a concise end-of-shift summary covering recurring concerns, customer patterns, and any issues needing attention Availability Time Zone: IST (Indian Standard Time, UTC +5:30) Weekday Hours: I can consistently cover 3–4 hours/day, such as [choose: 2 PM–6 PM IST / 3 PM–7 PM IST / 4 PM–8 PM IST] — and I’m flexible to adjust based on your peak traffic periods. Commitment I’m reliable, fast-learning, and focused on ensuring every customer receives prompt, accurate, and friendly support. I’m ready to start immediately. Best regards, Chandrakant
₹30.000 INR 7 gün içinde
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Hello, I’m excited to offer my expertise to manage your ecommerce operations for GI products in India. With proven experience handling inventory management, order processing, and customer support, I’m confident I can help streamline your operations and enhance customer satisfaction. Here’s how I approach this role: Inventory Management: I will maintain accurate stock levels, track product movement, and coordinate timely restocking to avoid shortages or overstock. Order Processing: Efficiently handle order verification, packaging coordination, and timely dispatch to ensure a smooth purchase experience. Customer Support: Provide prompt, clear, and courteous responses to customer queries and issues, building trust and loyalty. Attention to Detail & Organization: Using strong organizational skills and relevant tools, I’ll keep operations running seamlessly. Familiarity with GI Products: While I have general ecommerce experience, I’m keen to learn and understand the unique aspects of GI products to better serve your brand. Please feel free to ask for examples of my past work or discuss how I can tailor my approach to fit your specific needs. Looking forward to collaborating with you! Best regards, [Your Name]
₹15.000 INR 6 gün içinde
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I am the best fit for this role because I bring over 8 years of hands-on experience in customer service, team supervision, and dispatch operations. I’m highly reliable, quick to adapt, and able to work independently without needing constant oversight. My background includes managing high-pressure tasks, resolving customer issues efficiently, and maintaining smooth daily operations. I’m confident I can deliver consistent, high-quality results and become a valuable addition to your team. I’m available from 11 PM to 2 PM EST for maximum 8 hours daily.
₹25.000 INR 6 gün içinde
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Saya menawarkan untuk bekerja dengan membalaskan chat atau pekerjaan yang lain yang sesuai dengan nominal uang
₹25.000 INR 7 gün içinde
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My name is Milagros Conde, I'm from Spain, and I'm 29 years old. I have a long previous experience at client attention in different areas: I was an agent for an insurance services company, and I have also worked as real-state agent. In addition, I have worked as community manager and producer of the adds of another company, and I have been one of the editors of Fuentes Informadas diary. I'm fluent in English and French, and I'm a native Spanish speaker, so I could communicate with a big rage of clients in those three languages. I liked to work with your company because I think that my previous experience and knowledge could be so useful to asume that role, and it's because I'm sure that I fit the perfect match for the position. Thanks. Yours faithfully, Milagros Montemayor Conde Martínez.
₹18.000 INR 7 gün içinde
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Latur, India
Kas 30, 2025 tarihinden bu yana üye
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