Phone & Instagram Support Setup

@alitariq09061991

I have read the project's details and willing to serve you as a Customer Support Representative. I have provided customer support on lots of online eCommerce platforms i.e. eBay, Shopify, WooCommerce, etc. You can check my portfolio for the similar projects I have done as well. Feel free to contact to discuss further on the project.

@joycew21

Hello Hiring Manager, I’m excited about the opportunity to support your growing online store as you transition to a structured customer care workflow. I have solid experience in customer service, including handling phone support, resolving customer issues efficiently, and documenting interactions clearly. I’m confident in delivering friendly, native-level English support while maintaining fast response times and high customer satisfaction. I’m comfortable setting up and managing VoIP-based phone systems, drafting call scripts and escalation guidelines, and integrating Instagram Direct into a centralized help-desk workflow. I’m available for full coverage during your stated business hours and take full ownership of meeting performance targets. I’d be happy to help you build a reliable, scalable support operation and grow with the team long-term. Best Regards, Joyce G

@rabbiawebjuggler

As much as I value and appreciate the importance of phone and Instagram support for an eCommerce business like yours, there's no direct overlap between my skills and the job description you have stated. My strengths lie mainly in data analytics-driven areas such as web scraping, data entry, data analysis, and product listing. Though these skills won't serve your immediate needs with phone and Instagram customer support setup, I believe my expertise can still contribute to your business. By utilizing my data-oriented mindset and ninja-like organizational skills, I can streamline your workflows by crafting streamlined FAQs, improving your customer database management or even optimizing your ticketing systems. Let me tackle the backend processes so you have sufficient time to focus on the quality of customer interaction for both phone support and Instagram DMs.

@artiboria

With more than a decade of experience in establishing and managing multichannel eCommerce platforms, I'm confident in my capability to bring structure and efficiency to your customer support workflow. As a native-level English speaker, I have honed the ability to communicate effectively across all customer interactions, efficiently resolving issues while maintaining a friendly tone. Alongside this proficiency, I am adept at streamlining system configurations and implementing strategies for enhanced ticket management. Regarding your need to incorporate Instagram messaging into the help-desk pipeline, my technical mastery includes the capacity to integrate various platforms seamlessly. Coupled with this, I'm familiar with Zendesk Talk, Freshdesk, Aircall, as well as other CRMs that we can choose from together for better customer support experiences. In addition, my skills extend to drafting scripts and guidelines - an aspect crucial in providing consistent and high-quality service.

@professorxwriter

Hi, We would like to grab this opportunity and will work till you get 100% satisfied with our work. We are an expert team which have many years of experience on Customer Support, CRM, VoIP, Customer Service, Helpdesk, Zendesk, Instagram Marketing, Customer Experience Lets connect in chat so that We discuss further. Thank You

@Dhurimi

I can take ownership of your customer care workflow. I have experience setting up [Zendesk/Freshdesk] from scratch, creating IVR menus that route calls effectively, and unifying social channels into a single inbox. My Plan for Your Deliverables: The Tech Stack: I recommend using Freshdesk (for tickets) connected to Freshcaller (for voice). It allows for seamless Instagram DM integration, meaning I can answer calls and DMs from one dashboard. Scripts & Guidelines: I will draft a "Tone of Voice" document and standard reply templates (Macros) to ensure every customer gets a fast, native-level English response. The Coverage: I am available Mon–Fri, 9 AM – 5 PM EST. I have a quiet home office environment and high-speed internet to ensure professional voice quality. Success Metrics: I am confident in hitting the <60s call answer time and <5m IG response time, provided we set up the mobile alerts correctly. I can start the configuration immediately.

@abdf2010

Hello there, I reviewed your project Phone & Instagram Support Setup and understood the requirements at a high level. I focus on delivering clear, stable, and maintainable solutions aligned with the actual scope, I can work with Customer Support, CRM, VoIP and follow a clean development process with proper structure and error handling. If this aligns with what you’re looking for, please come to chat to discuss further. Best regards

@charondaj

Hello ijjoemmanuelt, Thank you for outlining your needs so clearly—I’m excited by the opportunity to help elevate your customer care workflow as your online store continues to grow. With over five years of hands-on experience setting up and managing customer support operations for e-commerce brands, I’m confident in my ability to deliver seamless phone and Instagram support that exceeds your expectations. I’m highly skilled in configuring VoIP platforms like Zendesk Talk and Freshdesk, creating user-friendly IVR flows, and drafting scripts that reflect your brand’s voice while ensuring clear and effective communication at every touchpoint. For Instagram, I can connect your DMs directly into your helpdesk, set up efficient quick-reply templates, and manage conversations with the prompt, friendly service your customers expect. My focus will be on maintaining first-response targets, thorough documentation, and positive customer experiences, all tracked through detailed weekly reports. I’m available to provide daily coverage during your business hours and eager to collaborate with you on refining processes and scripts to ensure every interaction reflects your brand values. Let’s work together to build a support system that not only meets but surpasses your goals for responsiveness and customer satisfaction.

@jay8mac

Lets chat, a free consultation and no obligation. I understand you need a clean, professional, and user-friendly solution for your "Phone & Instagram Support Setup" project. My skills in XML, Website Design, Graphic Design are a perfect fit for this project. While I am new to freelancer.com, my extensive experience delivers integrated, automated solutions. Regards, Jason McLachlan

@kingsleyc54

I am careful with details, I follow instructions strictly, and I deliver work on time. I am reliable, focused, and ready to start immediately.

@MarcusCMP

I can design and set up a simple, reliable customer care workflow for your online store across both phone and Instagram. The goal would be to move you from ad-hoc replies to a clear, consistent process that saves you time and gives customers a better experience. I’ve helped ecommerce brands define response standards, build FAQ and template libraries, and select tools that make it easy to track conversations across channels. This includes setting up basic routing, escalation rules, and light reporting so you can see what customers ask most. My approach would be to map your typical questions, define response flows for phone and DMs, choose the right tools, and document everything in a straightforward playbook your team can follow. I would love to chat more about your project! Regards

@Alikashan2

Hello, I would love to help your online store move from ad-hoc replies to a structured, professional customer care workflow. I specialize in managing both voice support and social media messaging, delivering friendly, efficient, and high-quality service. What I Can Do for You: Phone Support: Answer calls in clear, native-level English. Resolve or triage issues while logging every interaction in your ticketing tool (Zendesk Talk, Freshdesk, Aircall, or similar). Configure call routing, voicemail, basic IVR, and reporting dashboards. Draft call scripts and escalation guidelines for consistent service. Instagram Live-Chat: Connect Instagram DMs to your help-desk system for centralized management. Set up quick-reply templates and structured workflows. Manage daily live-chat with fast response times and accurate logging. Deliverables: Fully configured call system and Instagram integration. One month of daily coverage (Mon–Fri, 9 AM–5 PM EST). Weekly reports with metrics including first-response times and customer satisfaction. Targets: <60 seconds response for calls, <5 minutes for Instagram messages, and ≥90% customer satisfaction. I am confident I can help streamline your support operations, improve customer experience, and meet these targets consistently. I look forward to collaborating with you and building a workflow that scales with your business. Thank you for your time and consideration. Best regards, KASHAN.

@sharjeela15

Hello, I’m experienced in managing both phone and social media customer support for growing online stores. I can take full ownership of your customer care workflow, handling incoming calls with a friendly, professional tone, resolving or triaging issues, and logging every interaction accurately in your helpdesk tool. I’m also confident in setting up and managing Instagram live-chat, connecting it to your CRM, creating quick-reply templates, and ensuring timely responses during business hours. I can configure your VoIP system (calls, voicemail, IVR, reporting), draft call scripts and escalation guidelines, and integrate Instagram messaging end-to-end with your helpdesk. I’m committed to providing consistent daily coverage (Mon–Fri, 9 AM–5 PM EST) with weekly performance reports, ensuring first-response times under 60 seconds for calls, under 5 minutes for Instagram messages, and customer satisfaction scores above 90%. I’m ready to start immediately and help create a smooth, professional experience for your customers.

@olivial57

Hi, I’d like to bid for your customer care workflow project. As a former Head of Customer Care, I’ve led teams in setting up structured support systems, managing phone and chat channels, and ensuring clear documentation. I’m proficient with clientrelationship management systems, and can configure call systems, draft scripts, and integrate Instagram DMs into your help‑desk pipeline. I’ll provide required coverage with fast response times, weekly performance reports, and a focus on customer satisfaction above 90%. Accuracy, professionalism, and a friendly tone are my priorities—I can help you move smoothly from ad‑hoc replies to a reliable, scalable support workflow.

@Sweetness1

I’m the right candidate because I take full ownership of customer support operations, not just daily tickets. I have experience setting up and managing phone support, including VoIP systems, voicemail, basic IVR, call logging, and performance reporting in CRM/help-desk tools like Zendesk or Freshdesk. I handle live calls confidently with a friendly, native-level English tone and clear documentation. I also have hands-on experience structuring Instagram DM support by integrating it into help-desk workflows, creating quick replies, and maintaining fast response times. I work comfortably against strict KPIs and can deliver consistent coverage with clear weekly reports.

@JScholtz

I’m interested in supporting your transition from ad-hoc replies to a structured customer care workflow. My background is in customer-facing support and technical operations, with a strong focus on clear communication, process setup, and reliable day-to-day execution. I can take ownership of phone-based customer support by answering incoming calls, resolving or correctly triaging issues, and logging every interaction accurately in a ticketing system. I’m comfortable working with help-desk tools and VoIP platforms and can assist in configuring a practical setup including voicemail, basic routing, and reporting. In addition, I can help bring Instagram Direct messages into the same support workflow by setting up templates, organizing conversations inside a help-desk system, and managing customer chats during business hours in a structured and professional manner. I work best by establishing clear call scripts, escalation guidelines, and documentation early, then refining them based on real usage. My priority is consistency, fast first responses, and a calm, customer-focused experience rather than rushed or untracked interactions. I’m available for full weekday coverage and can provide weekly performance summaries covering response times, ticket volume, and common issues. I’d be happy to discuss the tools you’re currently using and agree on a realistic rollout plan together. Kind regards, Jason

@msoog

Hello, I’m very interested in supporting your store as you move to a structured customer care workflow. I have strong customer service skills, clear written and spoken English, and experience handling customer communication across email, chat, and social platforms in a professional and organized manner. I’m comfortable documenting interactions, following escalation guidelines, and working within help-desk systems after onboarding. While I may not have deep technical experience configuring VoIP tools independently, I am highly capable of assisting with setup, testing workflows, managing daily phone and Instagram DM support, and ensuring customers receive fast, friendly, and accurate responses. I am reliable, detail-oriented, and committed to meeting response-time and customer satisfaction targets. I’m confident I can provide consistent weekday coverage and adapt quickly to your systems and processes. Time zone: EAT (able to align with EST hours as agreed). Thank you for considering my bid. Best regards, Nancy

@Kakaifiona

I help growing online stores move from scattered replies to reliable, high-quality customer care. I have hands-on experience with phone support, VoIP tools, and helpdesks like Zendesk and Freshdesk, including call logging, IVR setup, and reporting. I can take full ownership of voice support and Instagram DMs, set up structured workflows, quick replies, and escalation guidelines, and consistently meet fast response-time and CSAT targets. I’m detail-oriented, calm on calls, and focused on creating a smooth, professional customer experience that scales with your business.

@Hephzibahzibah

Hi there, I believe I am the best person to help with this job as I am experienced in customer services and familiar with Zendesk and other CRM to tools With my two years of experience, I will answer customer enquiries and solve problems as friendly and clearly as possible. Your clients won't churn seeing how open and good I am. I look forward to working with you.