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I run a small but growing operation that now receives a steady flow of calls in Brazil, and I want every client to reach a friendly, competent voice instead of voicemail. Your role is to answer inbound calls in Portuguese, listen actively, resolve issues when the answer is straightforward, and open a ticket or escalate anything more complex. You will have access to our knowledge base, simple scripts, and a ticket-tracking tool so you’re never left guessing. All interactions should be logged right after the call so I can see what was handled, what needs a follow-up, and the overall mood of the customer. Clear diction, a quiet workspace, and a reliable headset are must-haves, as is availability during standard Brasília business hours. Deliverables • Real-time call handling in Portuguese focused on suporte ao cliente • Brief ticket or call log for every interaction (CRM access provided) • End-of-day summary highlighting unresolved issues or recurring questions If you are patient, articulate, and genuinely enjoy helping people over the phone, I’m eager to hear from you.
Project ID: 40714669
7 proposals
Remote project
Active 7 days ago
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7 freelancers are bidding on average $414 USD for this job

I have Ai voice receptionist which are one of the fastest in the market, These are available 24/7 and can take up to calls at the same time, so no call goes missed. Kindly let me know if we can discuss this in detail, Thanks.
$500 USD in 7 days
6.7
6.7

Hi I can handle your inbound customer calls in Portuguese and make sure each client gets a clear helpful response instead of reaching voicemail I’ll use your knowledge base and scripts to resolve straightforward issues during the call and create or escalate tickets when something needs further attention. I’ll log every interaction in the CRM with the issue outcome follow up needs and customer sentiment At the end of each day I’ll provide a clear summary of unresolved cases and recurring questions so you always know what needs attention I can work during Brasília business hours with a quiet setup and reliable headset and I’m ready to follow your support process closely Eagerly awaiting your response. I am confident that my skills will add high value to your project and deliver top tier results Best Regards Akif K
$400 USD in 7 days
2.8
2.8

Hey, Just wrapped up a high‑volume inbound call center for a Brazilian telecom, handling 400+ live calls daily in Portuguese and logging every interaction straight into their CRM—exactly the system you need. We’re the perfect fit: fluent Portuguese, proven expertise in real‑time call handling, ticket creation, and escalation. I’m comfortable with your knowledge base, scripts, and ticket‑tracking tool, and I always log calls immediately to keep your dashboard up to date. My background in customer‑centric call centers and quiet, professional workspaces means I’ll hit your Brasília business‑hour window with a reliable headset and crystal‑clear diction. Multiple 5‑star reviews on outbound/inbound support projects attest to my track record. Happy to jump on a quick call—or offer a free consultation—to discuss your workflow. Chris | Lead Developer | Novatech
$250 USD in 7 days
2.2
2.2

Hi, Diego Vinicius here from Brazil. I understand the importance of ensuring every client reaches a friendly and competent voice when calling for support. The challenge lies in providing real-time call handling in Portuguese while maintaining clear communication and efficient issue resolution. My approach involves actively listening to clients, utilizing provided resources such as knowledge base and scripts, and promptly logging interactions for transparency and follow-up. How can I access the CRM system? What is the average call volume per day? Can you provide more details on the escalation process? I look forward to discussing how my skills align with your needs.
$500 USD in 3 days
0.0
0.0

yeah I can actually make a system for you and let the AI answer the call if there is no agent that is available and I can do the job if you give me a chance.
$500 USD in 1 day
0.0
0.0

Hello, I understand the importance of providing a friendly voice to your clients in Brazil. With my fluency in Portuguese and experience in customer support, I can effectively handle inbound calls, ensuring issues are resolved promptly or escalated as needed. I appreciate your emphasis on clear communication and logging interactions. I’m committed to maintaining detailed call logs and providing daily summaries to keep you informed about customer concerns. My quiet workspace and reliable equipment ensure that your clients receive the best service during Brasília business hours. Starting a conversation costs you nothing, and I’d be happy to provide a free consultation on your project. Regards, Maanie
$350 USD in 7 days
0.0
0.0

Olá, sou portuguesa, pelo que tenho domínio nativo do português, e considero-me uma pessoa responsável, organizada, pontual e com facilidade de comunicação. Estou neste momento a tirar a minha licenciatura em gestão de negócios e marketing, o que poderá contribuir para a sua empresa. Por ser nova neste site, ainda não tive a oportunidade de mostrar o meu valor, assim sendo estaria muito grata se me desse esta oportunidade. Tenho disponibilidade para aprender os procedimentos da empresa durante a formação inicial e adaptar-me aos horários previamente combinados, visto que existe uma diferença horária entre países. Gostaria muito de ter a oportunidade de colaborar convosco. Obrigada pela atenção.
$400 USD in 7 days
0.0
0.0

Portoviejo, Ecuador
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