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我需要一位能够以中文处理客户电子邮件的服务人员,任务内容相对简单,侧重于以下几件事: • 每日查看并回复客户来信,保持专业友好的语气; • 根据常见问题模板快速定位答案,必要时记录并升级少量复杂问题; • 用清晰的工单备注维持沟通痕迹,确保后续团队可追溯; • 每日结束前提交简短汇总,让我了解当天的主要咨询点与未解决事项。 所有沟通和记录都使用中文完成。我将提供品牌介绍、常见问答以及回复范本,帮助你快速上手。此岗位不涉及电话或即时聊天,仅专注电子邮件渠道。希望你具备良好的书面表达能力、基本的客户同理心,以及稳定的网络环境。
Project ID: 40696545
15 proposals
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Active 7 hours ago
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15 freelancers are bidding on average $21 USD for this job

I am from China, proficient in Chinese, able to reply to various emails in Chinese and communicate in Chinese.
$30 USD in 7 days
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Hi there, I understand the importance of providing clean, professional, and user-friendly email support. My experience in customer service means I can handle inquiries with a friendly tone while ensuring all responses are clear and concise. I noticed you need someone to daily check and respond to customer emails, quickly locate answers based on templates, and keep communication traceable. I love the idea of maintaining a seamless workflow and submitting daily summaries to keep you updated. With a strong grasp of written communication and a solid understanding of customer empathy, I’m ready to dive in. I pride myself on my commitment to speedy communication and fast turnaround times. Let me know if you are available for a quick chat! Regards, Wonita
$10 USD in 7 days
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您好, 我对您的中文客户邮件客服职位非常感兴趣。 我可以负责日常客户邮件的查看、回复和跟进,并保持专业、友好、耐心的沟通方式。我也可以按照您提供的品牌介绍、常见问题和回复模板快速熟悉工作流程,确保回复内容准确、一致。 我可以协助完成以下工作: • 每日查看并及时回复客户邮件 • 根据 FAQ 和回复模板处理常见问题 • 保持专业、友好、有同理心的沟通语气 • 对复杂或无法解决的问题进行记录并及时升级 • 清晰填写工单备注,确保后续团队能够追踪沟通记录 • 每天提交简短的工作汇总,包括主要咨询内容和未解决事项 • 按照您的要求使用中文完成所有沟通和记录 我学习能力强,可以快速熟悉您的品牌、产品和客户服务流程,并严格按照您的要求完成工作。 我希望能够与您建立长期合作关系。如果需要,我也愿意先进行一个短期测试,以便您了解我的工作质量和沟通方式。 感谢您阅读我的申请,期待有机会与您合作!
$20 USD in 7 days
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您好,我有多年客户服务及客户运营管理经验,长期负责客户问题处理、服务标准、SOP执行、问题记录、异常升级以及每日运营汇总。 我是中文母语,可以根据您提供的产品资料、FAQ和回复范本处理客户邮件,保持专业、清晰和友好的沟通语气;对于常规问题可快速处理,对于复杂或无法解决的问题会完整记录并及时升级,同时可以按要求每日汇总处理数量、主要问题及未解决事项。 我的工作习惯比较注重准确性、响应效率和记录完整性,也可以稳定配合长期工作。 在开始前,希望确认一下每日预计邮件量、需要覆盖的工作时间段,以及目前 $10–30 的项目预算对应的具体服务周期。 谢谢,期待进一步沟通。 Sean
$30 USD in 7 days
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你好,对于你提出的回复邮件之类的服务,我可以很好的帮你完成,因为我有很多的空闲时间所以只要有邮件需要回复了我就可以马上回复,但是我对于每日的工作内容和细节也不知道,如果我能胜任这个工作的话,你应该说清楚我每天的工作是处理怎样的电子邮件,这些电子邮件该怎么处理
$20 USD in 7 days
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Hi there, I am interested in your Chinese‑language email customer‑service position. I am confident I can handle the daily email support work efficiently. My capabilities for this project: ✅ Reply customer emails in professional Chinese tone, follow FAQ templates to give accurate responses. ✅ Log complicated customer issues clearly in ticketing system for follow‑up team hand‑over. ✅ Prepare concise daily summary report covering inquiries and unresolved cases every working day. ✅ Stable network environment, careful patient attitude for customer support work. I understand this role works **only via email**, no phone calls or instant‑chat support needed. I am ready to get started quickly with your brand introduction, FAQ documents and reply templates you provide. My bid is $20 per day. Before the project starts, could you kindly clarify a few details: 1. Average volume of incoming emails per working day 2. Fixed working hours and whether weekend on‑call is required 3. The ticketing system we will use Looking forward to your reply. Thank you.
$20 USD in 7 days
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As an undergraduate majoring in Chinese Language and Literature, I have solid writing skills. I am proficient in copywriting, manuscript polishing, content organization, proofreading and revision, and other text‑related tasks. I possess strong reading comprehension and written expression skills. Meticulous and rigorous in work, I have ample time available to take on various text‑based assignments steadily and cooperate efficiently to meet requirements
$20 USD in 1 day
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您好!看到贵司正在招聘中文电子邮件客服,我的背景非常符合您的要求: 文字与逻辑:具备法学学士背景,书面表达严谨友好,能精准理解品牌 FAQ 并规范回复; 记录与追溯:拥有 20 年行政及主管经验(曾任编更部副经理),习惯高度条理化的工单备注与跟进留痕; 日常闭环:熟悉数据梳理与日常汇报流程,能独立做好复杂问题升级与每日咨询点汇总; 沟通与环境:精通普通话与粤语,拥有稳定网络环境,可立即投入纯文字邮件客服工作。 非常期待能有机会合作!
$20 USD in 1 day
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您好!我可以用中文为您提供邮件客服支持服务。 我是一个中国人,我出生在中国,对客服领域非常熟悉,拥有非常好的文笔,我愿意为你效劳。我有大型企业的工作经验,在阿里巴巴里面担任过客服技术支持的工作,我可以帮助你实现这个电子邮件的工作,快速上手,并且熟练掌握各种技能。 我有丰富的客户服务经验,熟悉邮件沟通和工单处理流程。我可以: - 每日及时查看并回复客户邮件,保持专业友好的语气 - 根据FAQ模板快速定位答案,复杂问题做好记录并升级 - 用清晰的工单备注维持沟通痕迹,确保后续团队可追溯 - 每日结束前提交简短汇总,列出当天主要咨询点和未解决事项 我在中国生活多年,中文书面表达流利专业,同时具备基本的英文阅读能力,能够理解品牌介绍和FAQ内容。网络环境稳定,可保证每日按时交付。 如果您有任何具体需求或想了解我的详细安排,请随时联系我。期待您的回复!
$18 USD in 7 days
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I have extensive experience in customer service and email support. I can efficiently handle daily customer inquiries, provide professional and friendly responses, and maintain clear documentation. I am fluent in Chinese and have a stable internet connection. I will provide daily summaries of customer inquiries and unresolved issues. I am available to start immediately and can work flexible hours.
$20 USD in 7 days
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你好,我可以全程用中文处理客户邮件,不需要电话或即时聊天。我的做法是先整理品牌资料与 FAQ,建立回复分类和升级规则;每天按优先级处理来信,保留清晰工单备注,并在当天结束前提交已解决、待跟进和需升级事项汇总。我有多年软件交付与技术支持经验,擅长快速理解产品、准确定位问题并保持专业友好的书面表达。可立即开始,先用少量邮件校准语气和标准。
$20 USD in 7 days
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您好,我理解这是一个全程中文、纯邮件处理的客户支持岗位,核心是及时回复、模板化答疑、工单备注与每日汇总。 我认为自己很适合:中文书面表达扎实,语气专业友好、有同理心;能依据模板快速定位答案,复杂问题及时记录并升级;注重细节与可追溯;网络稳定,可按时提交汇总。 我的工作方式:先熟悉资料、FAQ和回复范本,梳理高频问题与升级标准;每日逐封处理邮件并留痕,确保回复准确、友好、可追溯;日终汇总主要咨询与未决事项,便于您掌握进展。 如蒙合作,我会以稳定、细致、省心的方式支持您的邮件客服。 Hello, I understand this is a Chinese-language, email-only support role focused on timely replies, template-based answers, ticket notes and daily summaries. I believe I am a strong fit: solid Chinese writing skills with a professional, friendly and empathetic tone; able to quickly locate answers from templates and promptly document and escalate complex issues; detail-oriented and traceability-focused; stable internet and on-time summary delivery. My approach: first, learn your materials, FAQs and templates, and map out common questions and escalation criteria; then handle emails one by one each day with clear records, ensuring accurate, friendly and traceable replies; finally, send an end-of-day summary of key inquiries and unresolved items. If we work together, I will support your email customer service in a stable, careful and worry-free manner.
$20 USD in 1 day
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这个岗位要的不是电话销售那种冲劲,也不是在线客服那种秒回速度。它要的是:每天按时看信、把话说清楚、该记的记明白、该升级的别耽误。这几件事,我都能稳稳接住。常见问题我按 QA 找答案,快速回;遇到退款、投诉、特殊承诺、政策边缘的问题,我不会为了显得能干自己拍板。我会把客户诉求、我已回复的内容、需要谁处理,记清楚后升级。这样客户不会觉得被踢皮球,后面同事也不用猜。客户急,我先接住情绪,再给答案或明确下一步。不跟客户吵,也不乱承诺。
$20 USD in 7 days
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China
Member since Sep 7, 2026
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