Remote Email Customer Support

@lau87artugyan

Greetings! I'm a native Romanian speaker, with a very good command in Romanian, both speaking and written. As content writer, copy writer, author and content creator, I've gained a strong experience in writing different messages, emails or responses for different situations and contexts. I've answered to many comments on YT channel, but also I've sent plenty of emails and I've created various newsletters. I'm always looking to provide the required data/info for those who are asking a certain question. Moreover, since I've worked with the general public in various situations as teacher, tour guide or content creator online, I know how to handle a discussion in order to avoid a conflict, but at the same time to solve, at least for the moment, the expectations of some difficult clients. We can discuss all details via chat and we may agree on starting a collaboration. Best rergards, Laurentiu

@jepita200

Hello dear, I am a professional writer with over 9 years of experience in the field of writing. I am a professional in providing high quality writing service. I am interested in this project. I have completed many similar projects before. You’ll find my content as 100% unique, grammatically correct, engaging, and of high-quality. I am confident that I will be able to lend my talents to you in this way. I have also a good experience in article writing, research writing, copy writing, blog writing, business plan, marketing plan, case study, Financial analysis, Power point presentations, writing tasks, Essays, Proposals, Rewriting tasks, Technical Reports, financial plan. I can deliver your work according to your requirements. I can deliver high quality work with tight deadline. Hopefully, I get this opportunity to work with you as I am sure it will be a good working experience. Kindly come on chat for detailed discussions. I will complete your job as soon as possible. Thank you.

@Technoop

Hello, I’m very interested in supporting your customer-facing inbox and can begin after a brief discussion to align on tools and expectations. I bring over 10 years of customer-service and email-support experience, handling shared inboxes, writing clear, friendly responses, and maintaining consistent tone and accuracy. I’m highly organized, reliable, and comfortable working independently while following templates, FAQs, and escalation rules. I also know when a personalized reply is needed and can adapt messaging without losing the brand voice. I’m experienced in summarizing recurring issues, identifying trends, and helping improve knowledge bases and workflows. Weekly reporting, tagging exceptions, and keeping response times within 24 hours are tasks I handle confidently. What you can expect from me: • Clean, solution-oriented Romanian emails • Accurate inbox management and template adaptation • Proper tagging and escalation when needed • Clear weekly summaries and improvement suggestions • Reliable, structured, and detail-focused communication I would love to discuss the role further and ensure we’re a great fit before getting started. Looking forward to working with you.

@ROasistant

Buna ziua, Sunt interesat de proiectul privind serviciile suport clienti via email de care aveti nevoie. As dori sa stiu mai multe despre activitatea pentru care se asigura suport, timpul estimat pentru interactiunile zilnice cu clientii, numarul de zile pe saptamana (lucratoare, sau pentru intreaga saptamana), etc. Am experienta de cativa ani in acest domeniu, asigurand in trecut servicii suport clienti pentru o platforma de gaming on-line. Pentru respectiva platforma am asigurat si traducerea din engleza in romana a continutului intregului joc, a diverselor updateuri sau campanii, dar am furnizat si sericii suport pentru clienti. Sper ca propunerea mea sa fie de interes. Multumesc, Nicu.

@FirstChoiceWeb

Hello there, This role is a strong match for my experience and working style. I’ve managed shared, customer-facing inboxes end to end and understand how important clear, timely, and empathetic written communication is—especially when email is the only touchpoint. I write fluent, professional Romanian with a friendly and solution-oriented tone. I’m comfortable working from FAQs and templates while knowing when to personalise responses so customers feel heard, not automated. I follow escalation rules carefully and flag anything outside the playbook with clear context, so nothing falls through the cracks. I’m highly organised when working remotely and take full ownership of inbox management—ensuring every message receives a response within the agreed 24-hour window. Consistency, accuracy, and a calm tone are priorities, even when handling repetitive or sensitive inquiries. I also value continuous improvement. Each week, I’ll provide a short, structured summary of recurring questions or issues, helping you identify gaps in the knowledge base and improve future responses together. If you’re looking for a dependable inbox owner who genuinely enjoys helping customers and communicating clearly in Romanian, I’d be happy to get started and support your team reliably. Looking forward to collaborating. Best regards, Himanshu Saraswat

@eliza019

Hello there,, With over 7 years of experience as a writing, I am more than equipped to tackle your Professional Capability Statement. My track record has enabled me to sharpen my writing skills while tailoring my words to specific contexts. Furthermore, I have ample experience writing corporate documents that thrive on content marketing techniques and appeal to potential clients. Moreover, my skills as an expert content writer and digital marketer ensure that I bring a unique perspective to creating corporate documents - one that not only showcases your company's services and clients but also aligns with content marketing principles. Beyond just fulfilling a technical task, my overarching goal is to help you attract new clients effectively – and that lies at the heart of your project. Choosing me for this project ensures timely delivery of top-notch quality content tailored exactly to fit your requirements. My commitment to building strong client relationships will ensure that drafts are provided for any feedback or revision you might require. Let's make your company's professional capability statement a true representation of its power and worth!

@tangramua

Dear Ramona C.,   We carefully studied the description of your project and we can confirm that we understand your needs and are also interested in your project. Our team has the necessary resources to start your project as soon as possible and complete it in a very short time.   We are 25 years in this business and our technical specialists have strong experience in Copywriting, Editing, Article Writing, Romanian Translator, Content Writing, Customer Service, Email Handling, Customer Experience and other technologies relevant to your project.   Please, review our profile https://www.freelancer.com/u/tangramua where you can find detailed information about our company, our portfolio, and the client's recent reviews.   Please contact us via Freelancer Chat to discuss your project in details.    Best regards, Sales department Tangram Canada Inc.    P.S. As seen from the details of your profile, you are located in Europe. Be informed that our technical offices are located in Europe too i.e. you will be able to work with our developers almost in the same time zone.   

@jesica46

Hi there, I am an experienced writer and hold an MBA degree. I am excited to tell you that I am ready to take on challenges. Being a professional and experienced writer I can deliver you quality content as per your all requirements. My work reflects my passion for writing, where quality content is the utmost priority. I always do research for the specific topic and try to find the target audience and I write accordingly. I will provide exceptional work with 100% perfection and a Turning report as well. I have extensive experience in research and I can deliver quality work. You can provide topics and I can write all the content according to your need. Share your topics so we can write them for you. So, I would be very happy to discuss this further and get started work for you as soon as possible. Regards,

@cristinaaa24

Hello! I m native Romanian. I m very interested in this role and I believe I would be a great fit for managing your customer-facing inbox. I have experience with customer support and write clear, friendly, and solution-oriented Romanian. I’d be glad to get started and discuss next steps. Buna! Mi ar placea sa colaboram la acest proiect, sunt organizata si obisnuita sa lucrez cu template-uri. Multumesc!

@tracec2

Hello, I’m interested in the Remote Email Customer Support position. I can manage incoming emails professionally, providing clear, polite, and accurate replies, and escalating any complex issues when needed. I always keep the inbox organized and make sure every message is handled on time. I’m reliable, detail-oriented, and ready to start immediately. I’m also open to a short trial period so you can evaluate my response speed and communication quality. Kind regards, Trace Cassin

@tufaadrian

Hello, Not only that I enjoy helping others, but I also have a job as a customer support at my current employer. Love your job as responding via email is my favourite tool of communication.

@haseebsidd07

Hey Ramona C., I just finished reading the job description and I see you are looking for someone experienced in Romanian Translator, Copywriting, Customer Service, Article Writing, Customer Experience, Email Handling, Content Writing and Editing. This is something I can do. Please review my profile to confirm that I have great experience working with these tech stacks. While I have few questions: 1. These are all the requirements? If not, Please share more detailed requirements. 2. Do you currently have anything done for the job or it has to be done from scratch? 3. What is the timeline to get this done? Why Choose Me? 1. I have done more than 250 major projects. 2. I have not received a single bad feedback since the last 5-6 years. 3. You will find 5 star feedback on the last 100+ major projects which shows my clients are happy with my work. Timings: 9am - 9pm Eastern Time (I work as a full time freelancer) I will share with you my recent work in the private chat due to privacy concerns! Please start the chat to discuss it further. Regards, Haseeb.

@KanzahAfaqAhmad

Hi Ramona C., I understand that you need a dependable individual to manage your customer-facing inbox and ensure timely, friendly, and solution-oriented email communication in Romanian. I specialize in this area and can guarantee crisp, clear responses while utilizing templates effectively to maintain a personal touch when required. My name is Kanzah Afaq, and I have over 7 years of experience in Copywriting, Editing, Article Writing, Romanian Translation, Content Writing, Customer Service, and Email Handling. I pride myself on providing exceptional customer experience and staying well-organized while working remotely. Here are a few samples of my previous work: https://www.freelancer.com/u/KanzahAfaqAhmad I’m excited about the opportunity to collaborate and enhance your customer communication. Thank you, Regards, Kanzah Afaq

@arshman18

Hi, I’m excited about the opportunity to help manage your customer-facing inbox. It sounds like you need someone who can respond promptly to emails, provide friendly and effective solutions, and keep track of recurring issues to improve your knowledge base. I believe a personal touch in responses, while sticking to templates for efficiency, is key to maintaining a great customer experience. With my background in customer service and strong writing skills in Romanian, I’m confident I can handle this role effectively. I’m organized and detail-oriented, which will help me tag any issues that need your review and ensure that all emails are addressed within the required timeframe. To better understand your needs, could you share what specific types of questions your customers frequently ask? Best regards,

@joshuakotzee

Dear Ramona, Your project of managing the customer-facing inbox aligns perfectly with my skill set. As a detail-oriented professional with a knack for providing friendly and solution-driven responses, I am excited about the opportunity to work on this collaboration. I have experience in handling similar tasks, ensuring prompt responses, adjusting templates for personalization, and facilitating knowledge sharing through weekly summaries. I am eager to understand what success looks like to you in this role. Let's discuss further to find the best way to achieve your desired outcomes. Regards, Josh

@hr157

Dear Hiring Team, I’m excited to apply for the email-based customer support position and bring reliable, organised, and thoughtful service to your team. With strong professional experience in written customer communication and a natural ability to convey clarity, empathy, and solutions through email, I’m confident I can manage your shared inbox with consistency and care. I work well in structured environments with FAQs, templates, and escalation rules, yet I know when a personalised touch is needed to ensure the customer feels genuinely heard. Maintaining a friendly, concise tone while resolving issues efficiently is something I take pride in. I’m also highly disciplined with time management—responding within 24 hours and keeping the inbox clean and up to date is a standard I naturally uphold. Beyond handling daily messages, I contribute proactively by identifying recurring questions, suggesting improvements, and helping refine documentation so the support function becomes smoother over time. Remote work suits my focused, independent workflow, and I remain dependable and communicative throughout every collaboration. If you’re looking for someone who writes crisp, well-structured Romanian emails, follows processes accurately, and brings a positive attitude to customer care, I’d be happy to support your team. I’m ready to begin as soon as needed. Thank you for your consideration.

@janithk9

Hi, Hope you are doing well! Thanks for sharing your project requirement with us. It will be our great pleasure to work on your project. I have checked your requirement, yes we can do it, because we already work on similar requirement in past. We have right skills to work on this assignment. We will complete the work as per requirement

@ojonathanielf

Hello! I’d be happy to support your team as your remote email customer support partner. I’m dependable, organised, and experienced in writing clear, friendly, solution-oriented messages that help customers feel understood and supported. With a background in content writing, communication, and interactive roles, I’m skilled at adapting tone, personalising templates when needed, and maintaining a consistent brand voice. I’m also fast at learning systems, following guidelines, and staying disciplined while working from home. Here’s what I can handle for you: • Managing your shared inbox with care and responding to every message within 24 hours • Adjusting templates to give customers a personalised, human experience • Tagging and escalating anything outside the playbook • Providing a weekly summary of recurring questions or issues to improve the knowledge base I can deliver professional, clean emails and ensure every customer receives a timely, helpful response. If you’re looking for someone reliable who communicates well and pays attention to detail, I’d love to collaborate and get started.

@betiana6

I am an ambitious person, a 3rd year student at the Faculty of Letters, I like communicating with people and I adapt to any situation.