Technical & Customer Support Specialist Needed

@Zeldafaith

Hi there, Your customer support team needs someone who can handle live chat, resolve disputes, and guide users through technical setups and i can do exactly that. When a customer can't pair their Smart TV, it's about walking them through the necessary steps and figuring out if it's user error or a real issue. When a dispute comes in, it's about providing a clear, well-documented defense so that they feel supported and heard. That's the level of support I'm comfortable providing. That's the support your customers expect. I bring: - Experience managing live chat, tickets, and post-sales inquiries across e-commerce marketplaces - Basic technical literacy: VPN routing, browser cache/incognito modes, mobile app deep links, and streaming platform authentication - Strong written communication in Spanish and English - Reliability when it comes to a stable workstation, high-speed internet, and strict shift adherence For your customers, a smooth onboarding means they can start streaming immediately. For your dispute resolution, thorough documentation means fewer lost claims. For the team, consistent coverage during your selected Spain Time shift means no gaps in support. I'd like to apply for the Morning Shift (08:00 – 16:00 Spain Time). I'm based in Uganda, EAT , and I've calculated the conversion to ensure I can cover it reliably. I'd welcome the chance to keep your customers supported and your marketplace mediation cases defended. Best regards, Zelda

@Tanmoy236

Hi There! I specialize in customer and technical support with 9+ years of experience, handling live chat, troubleshooting, tickets, and marketplace customer issues with clear, fast communication. I can support customers with portal access, streaming authentication, device pairing, deep links, browser/VPN troubleshooting, disputes and escalations while following SLAs and your existing templates. I’m comfortable working fixed shifts aligned to Spain time and can provide the requested CV and support background. Which shift currently has the highest support volume: morning or night?

@novatech2210

Hello! I’m excited to apply for the Customer Support Specialist role and bring my strong background in live chat, ticket resolution, and technical troubleshooting to your team. With over three years of experience supporting digital subscription services such as Netflix, Disney+, and DAZN on e‑commerce marketplaces, I’m comfortable guiding users through portal access, device pairing, and deep‑linking for iOS and Android. I have a proven track record of handling high‑volume tickets while maintaining a 95 %+ first‑contact resolution rate and meeting SLA targets. I am fluent in Spanish and English, possess working knowledge of French and German, and use AI translation tools to ensure clear, empathetic communication. My technical literacy covers VPN routing, browser cache management, mobile app deep links, and streaming platform authentication, allowing me to quickly diagnose and resolve configuration issues versus genuine defects. I can cover the morning shift (08:00–16:00 CEST) and am fully aligned with Spain’s time zone. I have a reliable workstation, backup power, and high‑speed internet to guarantee uninterrupted coverage. Thank you for considering my application. I look forward to the possibility of contributing to your team and ensuring a seamless customer experience.

@artiboria

With my extensive experience in customer support, technical troubleshooting, and eCommerce operations across multiple platforms including Walmart and Amazon, I'm confident I can excel at this role and provide exceptional service to your customers. I am well-versed in handling live customer chat, resolving tickets efficiently, managing disputes, and onboarding new accounts. Being a proficient multilingual communicator in Spanish, English, French, and German will immensely help me provide seamless support to diverse customers. My technical literacy covers VPN routing, browser cache/incognito modes and mobile app deep links-all vital for addressing different customer issues of streaming platforms. My skills as a virtual assistant compliment my knowledge of eCommerce-marketplace management ensuring all tasks are handled - be it streaming platform authentication or fulfilling service defects. Punctuality has always been one of my core values; even before applying I calculated the time difference between my local time and Spanish time to ensure that I can cover my selected shift without fail. Being highly adaptable, attentive to detail, able to perform under tight SLAs while offering proactive resolutions

@Abror86

Hi-Abror Here From Uzbekistan. "Provide Reliable Technical Customer Support" - I can manage support using live chat, VPN troubleshooting, ticketing, templates, and structured escalation procedures. I can handle live chats, technical troubleshooting, ticket resolution, onboarding, and marketplace support using clear procedures and reliable escalation workflows for customers and accurate reporting. I will follow assigned schedules, document cases, verify technical issues, maintain response standards, and provide consistent customer assistance across every supported platform with care daily. Can you confirm which shift you prefer and whether Spanish support experience is required from day one? Looking forward to working with you.

@ShahidSolutions

I can setup your live chat and technical customer support workflow for subscription marketplace customers. Ready to start immediately. we can discuss more detail in chat.

@jagratip3

Hey, I’m an experienced Customer Support and Technical Support professional with strong skills in live chat, ticket handling, troubleshooting, onboarding, and marketplace customer service. I can confidently handle real-time customer queries, account/access issues, streaming setup, device pairing, browser/app troubleshooting, disputes, and escalation with clear evidence-based responses. I’m comfortable using templates, AI translation tools, and working across English/Spanish with a strong focus on SLA, accuracy, and customer satisfaction. I’m highly reliable, detail-oriented, and comfortable with fixed schedules and long-term commitments. Preferred shift: Morning (08:00–16:00 Spain time) Availability: Ready to start immediately.

@Mohitt0029

Hello, I am interested in applying for the Customer Support Specialist position. I have 2+ years of experience as a Caller Executive and 1 year of experience as a Team Leader. I have strong communication, customer handling, problem-solving and team-management skills. I am comfortable handling customer queries, resolving issues professionally and working with customers through chat and calls. I am available for full-time work and can follow the required schedule. I am reliable, responsible and ready to start immediately. I would be happy to discuss the role further. Thank you, Mohit

@SonnyDube

I am a perfect fit for your project. I can handle live chat support, marketplace dispute resolution on GamsGo, and technical onboarding like Smart TV code pairing to ensure seamless functionality and efficient escalation management during your required Spain time shift. While I am new to Freelancer, I have strong experience and have delivered similar solutions outside the platform. I offer a free consultation to better understand the project and provide the best technical approach for your workflow. I would love to chat more about your project! Regards, Sonny Dube

@preciousO1234

Hello, I’m excited to apply for the Customer Support Specialist role. I believe I’m a strong fit because I combine customer service, virtual assistance, technical problem-solving, and excellent written communication skills. I can confidently handle live chats, customer inquiries, support tickets, account issues, and troubleshooting while remaining patient and professional. I’m comfortable learning digital platforms, following step-by-step technical processes, using knowledge bases, macros and AI translation tools, and escalating genuine issues when necessary. My experience includes **Customer Support, Virtual Assistance, Data Entry, Email Management, Internet Research, Google Workspace, Microsoft Word/Excel, and administrative support**. I’m a fast learner who can quickly adapt to your systems and workflows. I understand that this role requires **accuracy, fast response times, reliability, and strong attention to detail**. My goal is not simply to respond to customers, but to understand their problem, provide a clear solution, and leave them satisfied. I am based in Nigeria (WAT, UTC+1) and can work according to the required Spain-time schedule. I would appreciate the opportunity to contribute to your team. Thank you for considering my bid! Best regards, Onyiriuka Chimuanya Precious

@ItunuNova

Hi, I'm applying for the Morning Shift (08:00–16:00 Spain Time / CEST), which corresponds to 07:00–15:00 my local time in Nigeria (WAT, UTC+1). I can cover this shift reliably, six days a week. Here's a brief summary of my relevant experience: I have 2–4 years of customer support experience handling live chat, ticket resolution, and post-sales inquiries across digital platforms. I'm comfortable guiding users through account access, authentication issues, device pairing, and browser/app troubleshooting in plain, clear language. I use AI translation tools to manage multilingual support efficiently and follow structured templates and macros to maintain consistency and meet SLA targets. For dispute and claim resolution, I document issues methodically — distinguishing genuine service defects from user configuration errors — and compile clear, well-structured reports for escalation and mediation. Country & Time Zone: Nigeria (WAT, UTC+1) Preferred Shift: Morning — 08:00–16:00 Spain Time Internet & Equipment: Stable broadband, reliable laptop, backup power available I'll share my CV on request. Ready to start immediately. Itunu

@metalogic119

Hi There! I specialize in customer and technical support with 9+ years of experience, handling live chat, troubleshooting, tickets, and marketplace customer issues with clear, fast communication. I can support customers with portal access, streaming authentication, device pairing, deep links, browser/VPN troubleshooting, disputes and escalations while following SLAs and your existing templates. I’m comfortable working fixed shifts aligned to Spain time and can provide the requested CV and support background. Which shift currently has the highest support volume: morning or night?