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İlan edilme:
I run an active Telegram channel where most incoming messages are customer complaints. My goal is to keep response times under a few minutes, even outside typical office hours, so I need an extra pair of hands dedicated to this chat stream. You will step in with only a basic response guide; the rest depends on your own judgment and professionalism. Speed is the first priority, yet every reply must remain calm, polite, and solution-oriented. I value data privacy highly, so anything shared in the chat stays strictly between us. Main tasks • Monitor the Telegram inbox during the agreed-upon shifts • Acknowledge each complaint immediately and follow the basic script when possible • Gather any missing details, offer a clear next step, and flag edge cases to me • Keep concise, well-ordered logs so we can review recurring issues later Success criteria • Average first-response time below five minutes for your shift • Complaints either resolved or escalated within one conversation whenever feasible • Zero breaches of confidentiality or unprofessional language If you are attentive, quick on the keyboard, and genuinely enjoy turning unhappy users into satisfied ones, let’s get started.
Proje No: 40040608
24 teklifler
Uzaktan proje
Son aktiviteden bu yana geçen zaman 2 ay önce
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24 freelancer bu proje için ortalama $5 USD/ saat teklif veriyor

Hi, I’ve handled Telegram, WhatsApp, and social-media complaint channels many times before, and I can help you manage this with speed, professionalism, and calm communication. I’m very comfortable maintaining response times under a few minutes, following scripts when needed, and using good judgment when the situation requires a customised reply. I also fully respect data privacy and confidentiality, and I can keep clean, organised logs so recurring issues become easy to track and analyse. You can count on consistent tone, fast escalation when necessary, and smooth handling of frustrated customers. Best regards, Beishoy
$5 USD 70 gün içinde
3,0
3,0

Hi there! I see you want fast, professional handling of customer complaints on Telegram, even outside office hours. Slow responses can frustrate users and hurt your channel’s reputation. I will monitor your Telegram inbox, respond politely and quickly using your guide, and gather all necessary details to resolve or escalate issues efficiently. Every message will stay professional, and logs will be kept neatly for review. Do you have a preferred shift schedule for coverage? Open chat now to start managing your Telegram complaints smoothly!
$5 USD 40 gün içinde
2,6
2,6

Hi there, I can help you maintain fast, calm, and solution-focused communication on your Telegram channel, ensuring complaints are acknowledged within minutes and handled professionally throughout each shift. I’m attentive, quick on the keyboard, and experienced in customer support where speed and tone matter equally. How I’ll support you: • Monitor your Telegram inbox continuously during agreed hours • Acknowledge every complaint immediately using your basic script • Ask for missing information and guide the user toward the next step • Escalate edge cases promptly and with clear summaries • Maintain concise logs so you can track recurring issues and spot patterns I prioritize privacy, consistent communication, and a friendly tone—especially when dealing with frustrated users. My goal is to resolve or escalate each complaint within one conversation whenever possible while keeping first-response times under five minutes. I can start right away and adapt quickly to your workflow. Looking forward to helping you keep your channel responsive and professional.
$2 USD 40 gün içinde
0,6
0,6

Hi there, I understand that your main goal is to create a scalable and efficient Telegram complaint chat handling system that utilizes AI-driven workflows. In my previous role, I developed a serverless complaint management system using Google Cloud Run, which improved response times by 40% and reduced operational costs by 25%. Additionally, I successfully integrated LLMs for sentiment analysis, enhancing user satisfaction by providing timely and relevant responses. To implement the requested features, I will leverage Google Cloud Run to build a robust backend that efficiently handles user complaints while integrating AI for intelligent response generation. I will ensure the system is secure, cost-effective, and optimized for high traffic, providing a seamless experience for users. I would be happy to discuss your needs and get started right away. Best regards, Artem
$5 USD 40 gün içinde
0,0
0,0

Saya dapat membantu anda di proyek ini, saya berpengalaman kerja di retail selama 5 tahun dan sudah biasa mengatasi beberapa keluhan customer
$5 USD 40 gün içinde
0,0
0,0

Hello, I hope you’re doing well. I’m very interested in applying for the Telegram Complaint Chat Manager position, and I believe I’m an excellent match for what you need. I have experience in customer support, real-time chat handling, and written communication. I’m very quick at responding, highly organized, and always maintain a calm, polite, and solution-oriented tone – even when dealing with upset or frustrated users. Here’s what I can bring to your channel: • Immediate responses within the required time (under 5 minutes) • Clear, calm, and professional communication • Ability to follow your response guide and adapt to your brand’s voice • Organized tracking of every case for later review • Good judgment to identify issues I can solve vs. cases that need escalation • Strict confidentiality and zero data-privacy issues I’m available to cover shifts consistently and I adapt quickly to new workflows. If everything aligns, I can start right away. Looking forward to hearing from you. Thank you for your time.
$4 USD 30 gün içinde
0,0
0,0

I specialize in fast, empathetic customer support—especially in real-time chat environments like Telegram. I understand your need for under-five-minute response times and maintaining a calm, solution-oriented tone, even with complaints. I can cover your agreed-upon shifts and ensure: Immediate acknowledgment using your script as a base Professional, polite replies that gather details and outline next steps Detailed, organized logs for issue tracking Strict confidentiality—no data leaves the chat I’m comfortable working independently with judgment when needed, and I genuinely enjoy turning difficult conversations into positive resolutions. I’m available to start immediately. Let me know your shift schedule, and I’ll help keep your channel responsive and your customers satisfied.
$5 USD 40 gün içinde
0,0
0,0

As an experienced and disciplined full-time freelancer, I am well-versed in maintaining a calm and professional demeanor while handling sensitive customer issues. My extensive background in customer service, including supporting clients in the Forex Trading sector, has honed my ability to respond promptly with well-considered solutions. Moreover, I understand the importance of data privacy and confidentiality, which makes me an ideal fit for your project. Having worked in sensitive trading environments where discretion is paramount, I can assure you that all conversations within our channel will remain strictly between us. In addition to exceptional response times, I will meticulously log each conversation, allowing us to better understand and take action on recurring issues later. Giving our users a consistent and satisfactory experience is crucial for any thriving business and through my professional service and skills, I'm confident we can achieve this together.
$5 USD 40 gün içinde
0,2
0,2

Having spent the past six years working in customer service, I have honed my skills to deliver a tailored and professional experience, even during high-pressure situations. As an empathetic and solution-oriented individual, I understand that rapid response time is crucial in handling complaints effectively. My bilingual skills(I am fluent in both English and Spanish) and a deep understanding of cross-cultural communication enable me to connect with your customers on a global scale. Moreover, my commitment to data privacy aligns perfectly with your project's emphasis. Trust is the foundation of any effective customer interaction, and you can trust me to handle sensitive customer information professionally and securely. In terms of organizing the workflows, keeping concise logs and identifying recurring issues for future reference are second nature to me, ensuring that we continuously improve our services. I genuinely enjoy finding solutions to customers' grievances and transforming unhappy users into satisfied ones. If given the opportunity, not only will I maintain a response time below five minutes, but also thrive in rising up your customer satisfaction levels while adhering strictly to your confidentiality standards. Let's take your Telegram channel to the next level with swift, calm and quality complaint management.
$7 USD 40 gün içinde
0,0
0,0

I am an experienced Customer Service professional with a strong background in live chat support, high-volume inquiries, and fast-paced complaint handling. In my current role at Transcosmos, I consistently maintain over 90% QA accuracy while providing timely, empathetic, and solution-oriented responses. My previous experience as a Flight Specialist also strengthened my ability to analyze customer issues quickly, resolve cases within one interaction, and handle sensitive data in compliance with ISO 27001 standards. I am highly attentive, quick in written communication, and comfortable managing real-time conversations with demanding response times. I am used to working flexible hours and maintaining professionalism even under pressure. I can follow scripts when needed, gather missing details effectively, escalate edge cases, and keep clear, structured logs for future review. With strong problem-solving skills, excellent English communication, and a proven track record in customer satisfaction, I am confident I can help you keep response times below five minutes while ensuring every message is handled calmly, politely, and securely.
$4 USD 20 gün içinde
0,0
0,0

I have experience in managing customer complaints efficiently and professionally. I respond quickly, communicate clearly, and ensure every issue is resolved satisfactorily. I am patient, detail-oriented, and committed to providing excellent service, making me reliable for handling Telegram complaints and maintaining client satisfaction
$4 USD 40 gün içinde
0,0
0,0

I am a versatile and multi-talented professional with strong capabilities in legal support, administration, writing, and digital operations. I have experience in drafting legal documents, conducting research, organizing data, and handling various operational tasks with accuracy and professionalism. I am adaptable and quick to learn, allowing me to take on a wide range of responsibilities—from legal and administrative work to content writing, virtual assistance, and project coordination. I enjoy helping clients solve problems, stay organized, and complete tasks efficiently. My strengths include clear communication, attention to detail, reliability, and the ability to work independently. I am committed to delivering high-quality, consistent results across different types of projects.
$2 USD 40 gün içinde
0,0
0,0

I’m an attentive, quick-responding professional experienced in handling high volume Telegram chats and customer complaints. I prioritize fast first responses, clear communication, and calm, solution-focused interactions. I’m comfortable following scripts, gathering missing details, and escalating issues when needed. Confidentiality is extremely important to me, and I’m meticulous about keeping well-organized logs. I enjoy turning frustrated customers into satisfied ones, and I’m confident I can help you maintain response times under five minutes while keeping your channel running smoothly
$5 USD 40 gün içinde
0,0
0,0

I am interested in this because I have an excellent written communication skill and I have working remotely since 2023, I have participated in around 50 Web3 projects so far.
$2,22 USD 40 gün içinde
0,0
0,0

With my extensive background in customer service and employee support, managing your Telegram channel's complaints will be second nature to me. I am no stranger to dealing with people's concerns and have consistently resolved them efficiently and effectively throughout my 15+ year career. My determination to promptly reply and address each complaint aligns perfectly with your goals of maintaining quick response times, even outside of regular hours. Drawing from my deep understanding of the importance of data privacy, you can rest assured that anything shared within the chat will stay strictly confidential as it should be. I view every conversation as an opportunity to not only address the issue at hand but also to enhance the overall customer experience, something that I believe is crucial for user retention and satisfaction. My well-honed skills in time management allow me to maintain a high level of productivity while still delivering calm, polite, and solution-oriented responses.
$5 USD 40 gün içinde
0,0
0,0

Turning unhappy users into satisfied ones is one one of the things I do best as an admin assistant. Complaints and inquires are important components of any business therefore, I am ready and immediately available to help handle them in the most professional yet friendly manner. Let's work together.
$4,50 USD 40 gün içinde
0,0
0,0

I am the best candidate because I bring a combination of professionalism, empathy and strong communication skills. I understand how to speak to customers in a way that makes them feel supported and respected.
$5 USD 40 gün içinde
0,0
0,0

I have hands on experience with telegram chats when it comes to handle customer queries and would like to be a part of it as in side gig for myself.
$6,02 USD 50 gün içinde
0,0
0,0

You need someone who genuinely enjoys calming upset people and turning complaints into loyalty that’s me every single day. - Proven calm under pressure: As a serving Human Resource Officer, I handle sensitive employee complaints and urgent recruitment issues daily with zero emotional leakage and 100% professionalism. - Speed + accuracy: Currently generate attendance for 100+ staff using Ingress biometric system and process payroll data I’m extremely fast on the keyboard and obsessive about details. - Deep customer-facing experience: 4 years as Campus Ambassador reporting and resolving sexual harassment cases taught me how to stay empathetic yet firm while protecting confidentiality at all costs. - Leadership in crisis & conflict: As former Departmental Welfare Director and Personal Assistant to the National President of NFSAN, I managed hundreds of emotional student issues, de-escalated conflicts, and documented everything perfectly. - Emotional intelligence & politeness: Colleagues and students describe me as the most patient, humble, and solution-oriented person they know perfect for turning angry customers into happy ones. I work fast, I never get rattled, I protect privacy like it’s my own, and I truly care about making every user feel heard and helped. Give me your complaint chat and watch response time drop and customer mood rise immediately. Looking forward to keeping your channel calm and your members happy! Esther (WAT timezone, instantly available on Telegram)
$5 USD 40 gün içinde
0,0
0,0

I am writing to express my strong interest in the freelance Complaint Handler position advertised. Given my extensive background in Customer Service, Administration, and HR, I can immediately and effectively manage customer escalations and resolve issues on the Telegram platform.
$5 USD 40 gün içinde
0,0
0,0

Nusa Tenggara Barat, Indonesia
Ara 5, 2025 tarihinden bu yana üye
$250-750 USD
€250-750 EUR
$10-30 USD
$250-750 USD
$2-8 USD / saat
$8-15 USD / saat
$10-30 USD
$250-750 USD
$10-30 USD
$2-8 USD / saat
$250-750 USD
$30-250 USD
$25-50 USD / saat
₹750-1250 INR / saat
₹1500-12500 INR
$250-750 USD
$2-8 USD / saat
$15-25 USD / saat
₹12500-37500 INR
$250-750 USD