Virtual Customer Service Agent Needed

$1500-3000 USD

Closed

Posted 7 days ago

$1500-3000 USD

Paid on delivery

We are looking for a reliable and friendly Virtual Customer Support Assistant to help communicate with customers and provide a positive, professional experience. This role is suitable for someone who communicates clearly, stays organized, and is comfortable handling customer questions through chat and email. We value professionalism, patience, responsiveness, and a willingness to learn. Responsibilities Respond to customer questions through chat and email Provide clear and friendly information about our services Follow up with customers when necessary Help resolve basic customer concerns and requests Keep simple records of customer conversations Forward technical or complex issues to the appropriate team member Maintain professional and respectful communication Requirements Good written English and communication skills Friendly and professional attitude Reliable and responsive during agreed working hours Basic computer and internet skills Ability to follow instructions and learn new processes Good organization and attention to detail Previous customer support or virtual assistant experience is helpful but not required Working Arrangement Freelance / contract position Flexible schedule Part-time initially, with the possibility of additional hours Ongoing work may be available for a dependable candidate When Applying Please briefly introduce yourself and include: Your customer support or virtual assistant experience Your general availability Your time zone Your English communication level When you would be available to start We are looking for someone dependable who is interested in building a good working relationship with our team. If you are professional, communicative, and willing to learn, we would be happy to hear from you.

Project ID: 40637013

About the project

18 proposals

Remote project

Active 5 days ago

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18 freelancers are bidding on average $1,778 USD for this job

@TaiPurity

Hello Dear Client, As a native english speaker with vast experience in customer support, CRM management and admin tasks i am perfect for this position. Over the years i have gained skills in customer satisfaction, multi tasking and excellent communication skills. I am available upto 60hours a week 24/6, my time zone is EAT but i am available to work during your time zone comfortably. I am available to start immediately. You are guaranteed 100% customer satisfaction, inventory well maintained and all records kept in order and reliability. Kindly send me a message for further discussion. Regards, Purity

$1,500 USD in 30 days

5.0

(36 reviews)

8.3

@Zeldafaith

Hi there, I understand that Customer support is usually where people decide how they feel about a business. A customer may only need a quick answer or an update, but how that conversation is handled is what they remember. I’ve supported customer-facing operations, managing email and chat enquiries, customer follow-ups, CRM updates, scheduling, and issue escalation. I’m used to knowing what I can resolve myself, what needs another team member, and making sure the customer isn’t left wondering what happened next. My workflow is straightforward: 1. Respond to email and chat enquiries promptly and in the right tone. 2. Keep customer records and conversation notes current. 3. Follow up on unresolved requests rather than waiting for customers to come back. 4. Escalate technical or sensitive matters with enough context for the next person to act quickly. 5. Flag recurring customer questions that could be turned into better templates or FAQs. I’ve worked with Gmail, Outlook, Google Workspace, HubSpot, Salesforce, Zoho, Slack, and other CRM/customer communication systems, and I’m comfortable learning the processes and tools your team already uses. Availability: Mon-sat (40hrs/week) Time zone: GMT+3 English: Professional working proficiency, written and spoken Available to start immediately If this sounds like the level of customer support you want representing your business, I’d be happy to discuss how your team currently handles enquiries and escalations. Best Regards Zelda

$1,500 USD in 30 days

5.0

(3 reviews)

3.7

@MusouDigital

Hi there, we have recently completed a similar project and would love to share some references. Your need for a reliable and friendly Virtual Customer Support Assistant sounds right up our alley, and we would love to exceed your expectations. We understand the importance of providing clear and professional communication while maintaining a positive experience for your customers. Our experience in delivering polished support through chat and email ensures that inquiries are addressed efficiently and effectively. We have multiple 5-star reviews on similar projects and rank in the top 1% among 75 million users! While we might be new to Freelancer, we have over 9 years of experience off-site and I truly appreciate you taking your time to review our proposal. I would love to discuss this project more. Kind regards, Trichelle

$1,800 USD in 7 days

0.0

(0 reviews)

0.0

@Nuel24

CUSTOMER SUPPORT ISN'T JUST ABOUT REPLYING FAST IT'S ABOUT MAKING SURE NOTHING FALLS THROUGH THE CRACKS. A customer can forgive a delayed response more easily than a response that leaves them confused, sends them in circles, or forgets to follow up. That’s why the real value in this role is keeping every conversation clear, organized, and moving toward a resolution. I've handled customer-facing communication and ongoing follow-ups where the priority was responding clearly, keeping track of what had already been discussed, and knowing when an issue needed to be escalated rather than guessing at an answer. For your workflow, I’d focus on: • Responding to chat and email with clear, friendly communication. • Following up on conversations that need another action instead of leaving them open. • Keeping simple records so customer history is easy to track. • Resolving straightforward requests while escalating technical issues to the right person. • Learning your processes quickly and applying them consistently. The goal is simple: customers should feel heard, your team should know what is happening, and no conversation should disappear because someone forgot to follow up. I'm available for part-time ongoing work and can start as soon as everything is setup, My timezone is WAT (UTC+1), and my written English is fluent. I'd be glad to start with the initial workload and earn the opportunity to take on more as the relationship develops.

$1,750 USD in 7 days