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My consultancy needs daily inbound calls answered with a friendly voice, appointments booked or moved in our shared calendar, and basic customer questions resolved or routed onward—all from your own location. Everything happens remotely. You’ll sign in to our cloud phone system during agreed shifts, chat internally on Microsoft Teams, jump on the occasional Zoom hand-off, and keep asynchronous updates flowing through Slack. Scripts, escalation paths, and calendar access are ready for you on day one. Deliverables • Live call handling during scheduled hours with a weekly export of call logs • Accurate creation, rescheduling, or cancellation of appointments in the shared calendar • Customer service inquiries closed or properly escalated within 1 business day Acceptance criteria • 90 %+ calls answered within three rings • Appointment errors below 1 % • Slack responses inside 15 minutes while on shift Start at roughly 20 hours each week, with room to expand as call volume grows. Let me know your time zone and the equipment you use for clear, reliable audio so we can set the schedule.
Project ID: 40435381
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Active 2 days ago
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61 freelancers are bidding on average $18 AUD/hour for this job

Hi Sir, I can support your consultancy by handling inbound calls, scheduling appointments, and assisting customers professionally from a fully remote setup. I have experience with virtual assistance, calendar management, customer communication, and cloud-based collaboration tools like Slack, Teams, and Zoom. I will ensure calls are answered promptly, appointments are managed accurately, and all inquiries are resolved or escalated correctly while maintaining fast response times during shifts. I use a stable internet connection, quality headset, and quiet workspace for reliable communication.
$20 AUD in 40 days
6.5
6.5

Hi I already have helped clients from Canada and US with answering incoming calls, answering questions and booking calls. I always filter calls to see if they are the best fit and if yes, I suggest them to go ahead and book a call. I realize the goal is to book more calls with the right prospects so the business makes more revenue and profits. I always go above and beyond to deliver exceptional customer service and exceed the expectations of my clients to build a long-term relationship. I am based in Pakistan and I can follow Australian time zone easily if that is the priority. I have been following US time zones earlier without an issue. I am using Plantronics headsets for the best audio quality. I have high speed internet and power backup too. Please let me know if you want to discuss it further or have any questions. Best Nasir
$20 AUD in 40 days
6.6
6.6

Hi, I am an experienced customer service representative and virtual assistant. I have experience handling inbound and outbound calls, managing calendars, scheduling appointments, and providing administrative support while maintaining professionalism and efficiency. I am based in the Philippines (PHT/GMT+8), but I am available to work Australian business hours. I also have a reliable work-from-home setup, including a Jabra Evolve 30 II headset, two stable internet connections, and backup power to ensure uninterrupted work and communication. Thank you for your time and consideration. I look forward to the opportunity to discuss my application further. Regards, Shiela
$20 AUD in 1 day
5.5
5.5

Hey! I specialize in remote customer support and appointment coordination with 9+ years managing high-volume inbound communication for service businesses. Here’s how I can help: * Answer inbound calls professionally and resolve routine customer inquiries * Schedule, reschedule, and manage appointments with high calendar accuracy * Coordinate updates across Slack, Teams, and Zoom during active shifts * Maintain detailed call logs and escalate unresolved issues promptly Could you confirm your preferred shift coverage hours and whether the role mainly involves appointment booking, customer support, or a balanced mix of both?
$20 AUD in 40 days
5.1
5.1

Hello! I can help with handling your inbound calls efficiently from my location, ensuring a friendly voice greets your clients, and managing your shared calendar with precision. I can handle appointment bookings, rescheduling, and cancellations accurately while using Microsoft Teams, Zoom, and Slack for seamless communication. I will keep call logs updated and respond promptly to customer inquiries during shifts. What time zone are you based in to coordinate the best shifts for call handling? Looking forward to getting started and fitting into your schedule smoothly. Best regards,
$16 AUD in 20 days
5.2
5.2

Hi, I’m Jessica, and I have over five years experience handling inbound calls, managing shared calendars, and providing reliable customer support for remote teams. I’m friendly, organized, and confident managing live calls, booking or adjusting appointments, and resolving basic inquiries while keeping communication clear and timely across Outlook, Teams, Zoom, and Slack. I’ve supported consultancies and service‑based businesses with daily call coverage, appointment coordination, and customer triage. I’m used to meeting strict response standards, fast pickup times, accurate scheduling, and consistent status updates during shifts. A recent client, Ryan H., shared: “Jessica is professional and organized, follows instructions appropriately, and I highly recommend her for virtual assistance.” I can support you with: - Live call handling with clear notes and weekly call‑log exports - Accurate appointment creation, rescheduling, and cancellations - Customer inquiries resolved or escalated within one business day - Fast Slack responses and dependable shift coverage I’m available for 20 hours weekly and can provide my time zone and audio setup so we can align schedules smoothly. Best regards, Jessica
$20 AUD in 40 days
4.7
4.7

As a highly seasoned professional with over a decade of delivering top-notch virtual assistance and robust customer service, I firmly believe I'm the ideal candidate you need for this project. My broad skill set perfectly aligns with your comprehensive job requirements, from answering calls with a friendly disposition, efficiently managing appointments in shared calendars, to promptly addressing customer concerns. My experience ensures I'm well adept at providing high-quality services across different platforms like Microsoft Teams, Zoom, Slack making sure all your communication channels operate smoothly. My time-management skills will guarantee that your calls are answered within three rings at the least while ensuring appointment errors are below 1%. My commitment to adhering to Slack response times inside 15 minutes during shifts further validates my dedication to your project. Having effectively worked in diverse teams remotely for numerous years, my remote work expertise is an added leverage. Let's join hands and transform challenges into achievements for your consultancy!"
$15 AUD in 40 days
3.9
3.9

Hello, I can help manage your inbound calls, appointments, and customer inquiries with professionalism and attention to detail. I have experience in customer support and administrative assistance, and I’m comfortable using Slack, Teams, Zoom, and online calendars. I’m based in Nairobi, Kenya (UTC+3), available 20–40 hours per week, and ready to start immediately. I work with a reliable laptop, strong internet connection, and a quiet workspace to ensure clear communication. I look forward to working with you. Best regards, Mercy
$15 AUD in 40 days
4.1
4.1

A missed call is rarely “just a missed call.” In service businesses, it’s usually a missed client, missed revenue, or a customer quietly deciding the company feels disorganized. That’s why responsiveness matters. What stood out to me here is that you already have the systems in place, cloud phones, Teams, Slack, Zoom, escalation paths, scheduling workflows. What you need now is someone reliable enough to keep the front line running smoothly without creating more management overhead. I’m comfortable handling inbound communication, appointment coordination, calendar management, internal team communication, and keeping workflows organized in fast-moving environments. If a client calls frustrated because they need to reschedule urgently, they shouldn’t feel like they’re entering chaos behind the scenes. They should feel like someone competent immediately took ownership of the situation. That’s the standard I work toward. I’m available to overlap across required shifts and work comfortably with Slack, Teams, Zoom, Google Calendar, and cloud-based systems. I also have a stable internet connection, quiet workspace, and professional audio setup suitable for client-facing communication. If you’re growing to the point where every unanswered call now has a real operational cost attached to it, I’d love to help become the calm, reliable front line your clients experience first.
$18 AUD in 40 days
3.9
3.9

Let’s be honest: in a high-stakes consultancy, a missed call isn’t just a ringing phone—it’s a missed opportunity. You need more than a "remote worker"; you need a sharp, friendly, and tech-savvy gatekeeper who can juggle a cloud phone system in one hand and a complex shared calendar in the other, all while keeping the Slack pings snappy. I’m applying because I’ve spent years turning "inbound chaos" into "operational harmony," and I have the specific experience to hit the ground running with your team. The Sound: I use Logitech H340 headphones for that "sitting in the next room" audio quality. The Speed: Powered by a 5G connection, I’m ready for jitter-free Zoom hand-offs and instant cloud syncing. The Time Zone: I’m reporting in from South Africa. However, having previously supported both Australian and American firms, I’ve mastered the art of "chronological gymnastics". I have your scripts and escalation paths in sight—let’s plug me in and get those calls answered. When do we start?
$23 AUD in 40 days
3.5
3.5

Hello, With over 6 years of experience as a Virtual Assistant, I have a strong focus in extensive experience in customer service and remote call handling. In this role: - I will manage daily inbound calls during scheduled hours - Efficiently answering inquiries, booking or rescheduling appointments in the shared calendar, and resolving customer questions or routing them appropriately. - I will ensure that all tasks are completed accurately and within the established timelines. An advantage is my proficiency in using cloud phone systems, Microsoft Teams, Zoom, and Slack. Regards, Blessing
$15 AUD in 40 days
3.2
3.2

My focus on efficiency while retaining quality aligns with your ethos, guaranteeing you efficient call handling, accurate appointment bookkeeping, and timely customer query resolution. The clear communication system you described is exactly how I operate. This not only ensures that I'm accessible to clarify queries or seek guidance but also helps keep everyone on the same page throughout the project. By choosing me as your Virtual Receptionist, you are not just receiving an employee who will get the job done, but a committed partner invested in your business's success. Let's work together to not only meet but exceed the project's acceptance criteria - maintaining 90%+ call answer rate within three rings, keeping the appointment errors below 1%, and providing Slack responses within 15 minutes while on shift. Assuredly, I will exceed your expectations and jointly take our businesses further.
$25 AUD in 40 days
2.8
2.8

Hello, I understand you need someone who can be the warm, reliable first voice your clients hear, someone who answers quickly, books accurately, and keeps your operations running smoothly without you worrying about the details. That's exactly what I delivered on Meta, for a windshield repair company where I maintained a 100% customer satisfaction rating while managing their high-volume inbound line. Every day I handled appointment scheduling, customer inquiries, and seamless handoffs, all while keeping internal teams coordinated through their preferred platforms. Your acceptance criteria—90% calls answered within three rings, sub-1% appointment errors, and fast Slack responses—aren't just targets for me; they're the baseline I've already proven I can exceed. I work from a dedicated home office in Lagos, Nigeria (West Africa Time, GMT+1), equipped with a noise-canceling headset, backup internet connection, and a quiet professional environment that ensures crystal-clear audio on every call. I'm completely comfortable with cloud phone systems, Microsoft Teams, Zoom, and Slack, and I've built my workflow around responding to internal messages within minutes, not hours. I'm flexible on shift timing and can work around your consultancy's peak call hours to ensure your clients always reach a friendly, competent voice when they need you. What industry does your consultancy serve, and what types of customer questions come up most frequently on your line?
$20 AUD in 40 days
3.0
3.0

Hello, When calls go unanswered or appointments are mishandled, it affects customer trust immediately. That’s why having someone organised, responsive, and calm managing communication is important, and that is an area where I already have hands-on experience. In my previous Executive Assistant role, I managed calendars, scheduled and confirmed meetings across time zones, responded to high-volume communications, and ensured follow-ups never slipped through the cracks. I also have customer support experience handling inquiries professionally while maintaining clear communication across multiple channels. I’m comfortable working with shared calendars, Slack, Zoom, cloud phone systems, and remote collaboration tools. I understand the importance of quick response times, professionalism, and accuracy while handling live calls and appointments. I’m based in Lagos, Nigeria (WAT/GMT+1), with reliable internet, a quiet workspace, and clear audio equipment for professional call handling. I’m available to begin immediately and would be happy to discuss your workflow further. Warmly, Elizabeth
$20 AUD in 40 days
3.1
3.1

Hello, As a highly experienced Executive Virtual Assistant who is well-versed and seasoned in the administrative department I am readily available to work. Being fluent in English and proficient in Microsoft Office I pride myself on providing exceptional customer service with a flexible schedule. I am available 24/7 and committed to going the extra mile to complete tasks accurately and courteously. Why choose me? • Creative • Bubbly • Efficient • Accurate • Extra-fast delivery • Quality assured • Time-saving • Low rates • Complete data security • On-time delivery I am confident that my skills and dedication will be a valuable asset to your team. I am eager to discuss how I can contribute to your project and help you achieve your goals. Please send me a message so we can further discuss your needs. Looking forward to collaborating with you! Best regards, Lorré Ashleigh
$15 AUD in 40 days
2.9
2.9

Hello, I understand that you are seeking a Virtual Receptionist for call handling, appointment scheduling, and basic customer support for your consultancy. I am well-versed in providing excellent customer service and managing administrative tasks as a Virtual Assistant. I will handle inbound calls promptly and professionally, manage appointments efficiently in the shared calendar, and ensure that customer inquiries are addressed or escalated promptly. With my experience in Customer Support and Virtual Assistance, I am confident in delivering high-quality service remotely. I will ensure effective communication through the cloud phone system, Microsoft Teams, Zoom, and Slack, meeting the specified criteria for call handling, appointment accuracy, and response times. I am eager to start at 20 hours per week and am open to expanding as needed. Best regards,
$20 AUD in 40 days
2.7
2.7

Greetings! I am Bhavana. I'm a full-time freelancer with VA experience for foreign clients as well. I am articulate in English and well-aware of customer reception etiquette. Having seen the tasks that are expected of a potential VA for your company, I would love to be a part of your VA team and help in the smooth functionality of your organisation. As per your requirement I can allocate about 20 hours/ week for your company tasks. Please let me know if you need more of my time. I would also like to know more about your consultancy. Should you have any queries, please feel free to drop a message any time. Looking forward, Bhavana.
$20 AUD in 20 days
2.6
2.6

Hi there, I reviewed your project: Virtual Receptionist for Calls & Scheduling and it aligns well with my experience in Virtual Assistant, Customer Support, Customer Service, Time Management, Slack, Zoom. I focus on delivering quality work with clear communication, organized execution, and practical strategies that support long-term results rather than short-term fixes. Based on your requirements, I can assist with planning, execution, optimization, and ongoing support while keeping the workflow efficient and goal-oriented. I’m comfortable adapting to different project scopes and can work independently while maintaining regular updates and timely delivery. I’d be happy to discuss the project further, understand your priorities, and suggest the best approach before getting started. Best regards, Simran
$20 AUD in 20 days
2.3
2.3

Dear [Hiring Manager], I am excited to apply for the Virtual Receptionist position for your consultancy. With strong communication skills, experience in customer support, and excellent scheduling management, I can provide professional and reliable assistance during daily operations. I am confident in handling inbound calls with a friendly and calm approach while ensuring appointments are accurately booked, rescheduled, or canceled within your shared calendar system. I am experienced with remote collaboration tools including Microsoft Teams, Zoom, Slack, and cloud-based phone systems. I understand the importance of quick response times, accurate record-keeping, and maintaining a high level of professionalism with every client interaction. I also work efficiently under pressure and can follow scripts, escalation paths, and operational procedures carefully. My time zone is GMT+6, and I use a high-speed internet connection, noise-canceling headset, and dedicated quiet workspace to ensure clear and reliable communication at all times. Best regards, RUBEL UDDIN Virtual Receptionist & Customer Support Specialist
$20 AUD in 20 days
2.4
2.4

Hello, I am interested in this remote customer support role and believe my experience aligns well with your requirements. I have previously worked with Australian clients and companies including SEEK Australia, DoLittle, and Dogtainers, so I am familiar with Australian customers, communication style, and service expectations. I have experience handling inbound calls, appointment scheduling, customer support, calendar management, and remote team communication using tools such as Microsoft Teams, Slack, Zoom, and cloud-based systems. My setup includes: • Dedicated private workspace • Stable high-speed internet • AirPods for clear audio during calls and meetings • Reliable laptop for remote work I understand the importance of answering calls promptly, maintaining appointment accuracy, and responding quickly during shifts. I am organized, responsive, and comfortable working independently in a remote environment. My timezone is MYT (Malaysia Time, GMT+8), and I am open to discussing schedules that overlap with Australian business hours. Available to start at 20 hours per week with flexibility to scale as needed.
$20 AUD in 40 days
2.1
2.1

Sydney, Australia
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