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I manage a growing online business and the volume of questions that come in through WhatsApp now outpaces my ability to answer them promptly. I need you to jump into our existing WhatsApp Business account, greet every customer within minutes, resolve common issues, and keep conversations friendly, clear, and helpful. The primary objective is customer support—no hard-selling or promotions—just accurate answers, order status checks, simple troubleshooting, and the occasional “let me escalate that” when something is beyond your scope. Because I don’t yet have a formal playbook, part of the assignment is to help me craft quick-reply templates and a concise knowledge base we can both use. I’ll provide access to past chats, product specs, and policies; you’ll turn that raw material into polished responses we can reuse. Deliverables • Daily coverage of incoming WhatsApp messages during the agreed shift (please note your preferred timezone and availability in your proposal). • A shared document containing reusable response templates, categorized by topic (shipping, returns, technical, etc.). • Weekly short report highlighting recurring issues or suggestions to improve our FAQ. Acceptance criteria – Median first-response time under 5 minutes while you’re on shift. – At least 90 % of inquiries resolved without escalation once templates are in place. – Templates written in clear, polite Indonesian, checked for spelling and tone consistency. Tools on my side: WhatsApp Business web/desktop, Google Docs for the knowledge base. If you’re comfortable with any shortcut apps or CRM plug-ins, let me know; I’m open to improvements as long as they integrate smoothly with WhatsApp. Please tell me about similar customer-support chat work you’ve handled, your typing speed, and how soon you could start.
Proje No: 40049737
89 teklifler
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89 freelancer bu proje için ortalama $18 USD/ saat teklif veriyor

Dear Sir, Unlock the full potential of your projects with my expertise as a Data Entry, Virtual Assistant and Project Management Specialist. My diverse skill set encompasses Data Entry, Data Mining, Data Analysis, Excel Expertise, Database Management, and Research, designed to drive your projects to new levels of efficiency and success. With over a decade of experience in managing data-intensive projects, I excel in handling Data Entry and Data Mining tasks with precision. Proficient in tools like Excel, Access, and SQL, I ensure meticulous data organization and insightful analysis. My dedication to accuracy and detail is a cornerstone of my approach. As an experienced researcher, I have a knack for extracting valuable insights through advanced Data Mining techniques. My skills in database management guarantee efficient data storage and retrieval, contributing to streamlined operations. My background in project management enables me to oversee and coordinate tasks seamlessly, ensuring that your projects are executed smoothly and effectively. With a strong focus on continuous improvement and adaptability to new technologies, I am poised to deliver high-quality results immediately. Best regards,
$15 USD 40 gün içinde
7,3
7,3

Hi there, Based on your brief, we understand the priority is delivering responsive, polite, and accurate WhatsApp customer support with minimal escalation and consistent tone. At 8veer Consultancy, we’ve managed multilingual live chat operations across retail and services, ensuring median first-response times under 3 minutes and over 92% resolution without escalation. We’ll jump into your WhatsApp Business interface, build a categorized response template library in Bahasa Indonesia, and deliver weekly reports that highlight trends and improvement opportunities. Our team can begin within 2 working days, with flexible timezone coverage (WIB, GMT+7), and will also assist in optimizing workflows for faster, scalable support. We’re ready to review past chats and co-develop a knowledge base you can rely on. Best Regards, 8veer Consultancy
$25 USD 36 gün içinde
6,4
6,4

Thanks for posting—this fits my wheelhouse. I deliver fast, clean work, clear communication, and measurable outcomes. If awarded, I’ll map requirements, propose milestones, and share a first deliverable within 48 hours so you see momentum immediately. I’ve solved similar projects for startups and SMEs, reducing revisions and hitting deadlines. Expect proactive updates, thoughtful suggestions, and zero fluff. If you want a partner who owns the outcome—not just tasks—I’m your person. On time, on budget. Client: sucin Name: Walter Retief
$15 USD 30 gün içinde
4,3
4,3

As a highly skilled Technical Support specialist with over 12 years of professional experience, I am confident in my ability to take on your WhatsApp Customer Chat Responder project with ease. My capability to gather and interpret Product Specifications and Policies will be instrumental in crafting concise, polished responses for your knowledge base. On past projects, I have excelled at creating CRM plug-ins and shortcut apps that not only integrate seamlessly with main tools, but also boost operational efficiency. If there are any requirements of this sort, kindly let me know and I will adapt accordingly. My familiarity with various project management tools means you can expect regular availability of a minimum of 40 hours per week in addition to flexible work timing across any time zone. Furthermore, my technical background in Node.js, Python, Shopify as well as my expertise in JavaScript, E-commerce and more grants me a unique ability to adapt rapidly to the needs of the chat responder task. Thanks....
$20 USD 40 gün içinde
4,4
4,4

As someone who understands the importance of clear and accurate communication in the healthcare industry, I believe my years of experience as a nurse and my strong typing speed (55-65 WPM) will be an asset to your growing online business. I’ve handled high-volume customer-support chats for small businesses, creating reusable templates and knowledge bases. My structured approach will significantly improve response time and allow us to handle most inquiries without having to escalate them. In addition to the technical skills required for this task such as proficiency in Google Docs, Google Sheets and WhatsApp Business Web/Desktop, I am also a quick learner willing to adapt to new tools and systems. If there are any shortcut apps or CRM plug-ins you are currently using or would like to explore, I'll be more than able to quickly fit into them. Finally, starting immediately is not an issue for me. I'm excited about the prospect of leveraging my unique skill set to assist your business. My proposal is a testament to my commitment to quality delivery, careful adherence to instructions, timely completion of tasks, and excellent work ethics. Let's connect soon so that we can start crafting personalized quick replies that will set your business apart from the rest
$20 USD 40 gün içinde
1,6
1,6

With a track record poised with a broad range of customer service experience, I am the perfect fit for your growing online business. My communicative and client-oriented approach enables me to effectively interact with clients and colleagues alike, effortlessly creating an environment that is both pleasant and professional. Your project's focus on providing high-quality support without sales interference aligns harmoniously with my work ethic - to strive for excellence in all that I do, whilst fostering trust and respect in my professional relationships. In addition to my robust background in customer support, where I've dealt with diverse levels of inquiries across various industries, I am proficient in managing the WhatsApp Business web/desktop and Google Docs interface. My knowledge extends beyond these platforms as well. If any shortcut apps or CRM plug-ins could improve our productivity and better integrate smoothly into our workflow with WhatsApp, I am comfortable exploring those options too. Despite the fact that I don’t yet have access to your past chats, product specs, or policies, I am adept at quickly adapting to new environments and turning raw material into polished responses. I can guarantee a median first-response time under 5 minutes - strongly emphasizing promptness without compromising the quality of the message being sent. This extends to crafting your quick-reply templates and concise knowledge base as well – a task that sometimes goes overlooked since
$20 USD 40 gün içinde
0,2
0,2

As a seasoned ML Ops Engineer with a passion for leveraging technology to optimize operations, I am confident in handling your WhatsApp customer support needs. While my current focus is quite different, my proficiency in creating and managing chatbot applications puts me at an advantage in this project. I'm skilled at sifting through data, identifying patterns, and using those insights to streamline operations. This includes creating comprehensive templates and knowledge bases, which will be pivotal in optimizing our communication process. Given my extensive experience in designing, deploying and scaling ML and data pipelines over the last decade, I have finely honed my typing speed - crucial for engaging with customers promptly and effectively like you require. My ultimate objective for this project is ensuring that your customers receive the best assistance in record time. I am ready to make use of these skills to ensure your WhatsApp customer chats are addressed accurately and resolved satisfactorily within an average of five minutes. In addition, I'm keen on detail. Spelling errors and inconsistencies in tone can leave a bad impression, affecting the overall quality of our communication. Rest assured, all templates will be written with meticulous care for language fluency and consistency through thorough review processes. Promptness, accuracy, quality -these are what I bring to the table. Let's optimize your WhatsApp customer support together!
$25 USD 90 gün içinde
0,0
0,0

✨ Let's make your WhatsApp customer support seamless and stress-free Hello sucin, I see you need prompt and friendly customer support for your growing online business. I understand how important fast response times are without sacrificing accuracy. I've handled similar customer support chat work for diverse industries. With 5 years of hands-on experience in customer service, I'll deliver efficient support that keeps customers satisfied — with clear responses and quick issue resolutions. I've successfully managed multiple projects with 5-star ratings. Available to start immediately — first milestone ready in 2 days. I'd love to discuss your vision. When works best for a quick 10-minute call? Worst case, you'll get free insights to guide your project. Looking forward to collaborating, Piyush Gupta Customer Support Specialist | 5+ Years
$15 USD 30 gün içinde
0,0
0,0

Hi, I can help manage your WhatsApp messages and provide clear, friendly replies. I have customer support experience, and I’m used to handling order status questions, basic troubleshooting, and keeping response times fast. I can follow your templates, adjust wording when needed, and tag anything outside the usual scope. I can also help build reusable quick-reply templates and give weekly reports. I can start right away and can cover your preferred schedule. Thank you, Alex
$15 USD 40 gün içinde
0,0
0,0

Hello, I am interested in your project for handling WhatsApp customer chats. I can provide quick, polite, and professional responses to your customers, ensuring a smooth and positive experience. I am capable of managing multiple chats, answering queries, and keeping all communication clear and organized. What I will do: Respond to customer messages on WhatsApp promptly and politely. Handle customer queries, complaints, and provide necessary information. Maintain a friendly and professional tone in all conversations. Keep track of all chats for easy follow-up and reporting. Skills and Tools: WhatsApp Business & Chat Management Customer Service & Communication Patience, Attention to Detail, Professionalism Timeframe: I can provide timely support and ensure all customer messages are answered accurately and efficiently. I look forward to helping you deliver excellent customer service via WhatsApp. Thank you.
$20 USD 40 gün içinde
0,0
0,0

Hey there I have read about your work requirements and I am willing to contribute to the work and fulfill it. Ican speak fluent english and also can handle customers in a polite and easy manner and carry out the work. Hoping to hear from you soon Regards., Aman Vahora
$15 USD 21 gün içinde
0,0
0,0

Hi there! I read your project description carefully, and this is exactly the kind of customer-support role I specialize in. I have hands-on experience handling WhatsApp Business chat support where fast response time, clarity, and a friendly tone really matter. I’ve worked on customer chat operations involving order status checks, shipping & return queries, basic troubleshooting, and smooth escalation when needed. I’m comfortable stepping into an existing WhatsApp Business account, learning from past conversations, and maintaining a consistent brand voice. I can also help you build a **clean, reusable response template library** (shipping, returns, technical issues, general FAQs) in Google Docs, and keep it updated based on real customer interactions. Weekly summaries of repeated questions and improvement suggestions are something I already do in similar roles. Key points about me: * Typing speed: ~55–60 WPM with high accuracy * Strong attention to tone, empathy, and clarity * Comfortable creating SOPs, quick replies, and mini knowledge bases * Experience with chat-based customer service (WhatsApp & web chat) **Availability:** I’m based in **India (IST)** but can align my shift with your preferred hours. I can start immediately. Happy to discuss access, volume expectations, and escalation rules. Looking forward to working together! Best regards, Jashwanth
$20 USD 40 gün içinde
0,0
0,0

I am available to start immediately and I can assist with a wide range of tasks including data entry, copy-paste work, document formatting, file conversion, and general virtual assistance. I focus on accuracy, organization, and delivering clean, error-free results on time. I am reliable, quick to learn, and committed to providing high-quality work for every project.
$20 USD 40 gün içinde
0,0
0,0

Hello! I can help you manage your growing WhatsApp Business support smoothly and professionally. I specialize in fast, friendly customer chat handling and creating clear, reusable support systems. What I will provide • Daily WhatsApp coverage with a first-response time under 5 minutes • Friendly, polite, accurate support — no sales pressure, only helpful solutions • Order status checks, shipping info, returns guidance & basic troubleshooting • Escalation only when needed • A complete set of quick-reply templates (shipping, returns, technical, product questions, etc.) • A well-organized knowledge base in Google Docs • Weekly summary report with recurring issues + suggestions to improve your FAQ Why I’m a good fit • Experience handling high-volume chat support for online stores • Strong typing speed and ability to manage multiple customers at once • Very consistent tone, clarity, and customer-friendly communication • Comfortable using WhatsApp Web/Desktop, Google Docs, plus shortcut tools • Can start immediately — available in your required shift If you’d like, I can also help optimize your workflows and create even more efficient responses. Ready to begin anytime!
$20 USD 1 gün içinde
0,0
0,0

I can manage your WhatsApp Business support with quick, friendly, and accurate responses. I handle customer queries, order checks, and basic troubleshooting efficiently. I can also create helpful quick-reply templates and a clear knowledge base. I’m reliable, fast-learning, and ready to provide consistent daily coverage for your customers
$16,45 USD 40 gün içinde
0,0
0,0

I’m genuinely excited about this project, and that motivation drives me to put extra care into every detail. Combined with my relevant skills and organized approach, I can ensure the project gets completed efficiently and with high quality.
$20 USD 40 gün içinde
0,0
0,0

I have what it takes to do the work once I am oriented with the nature of the business and what is required in the responses. kindly engage me and see my work.
$17 USD 40 gün içinde
0,0
0,0

Hello, I am interested in your WhatsApp customer support role. I have experience handling customer queries, providing clear and friendly responses, and creating quick-reply templates to improve efficiency. My goal is always to help customers promptly and professionally. Experience & Skills: Managed customer chats and resolved queries on WhatsApp and other platforms. Created reusable response templates and basic knowledge bases. Handled shipping, order, and simple technical questions accurately. Typing speed: moderately fast, enough to maintain quick responses. Proficient with Google Docs and WhatsApp Business. Availability: Based in India (IST timezone) Can start immediately and provide daily coverage during agreed shifts. I am confident I can help reduce response times, resolve customer queries efficiently, and help build a clear and consistent knowledge base for your business. Looking forward to working with you.
$20 USD 40 gün içinde
0,0
0,0

Hello! I would like to submit my bid for your Online WhatsApp Chat Support project. I have strong communication skills, fast typing speed, and experience in handling customer queries with accuracy and professionalism. I can start immediately and provide reliable support for your customers. Looking forward to working with you.
$15 USD 40 gün içinde
0,0
0,0

I’ve handled customer-support operations for BigBasket and Country Delight, so I’m very familiar with managing high chat volumes, fast responses, and clear communication. I can jump into your WhatsApp Business workflow immediately and maintain the kind of friendly, accurate, quick replies your customers expect. Here’s what I bring to the table: Consistent first responses under 5 minutes during my shift High-resolution rate for common inquiries without escalation Ability to turn raw product specs, past chats, and policies into clean, reusable reply templates Experience creating FAQ-style knowledge bases that cut down repetitive questions Professional, polite, and concise communication style I’ve managed order issues, status tracking, subscription changes, delivery problems, payment clarifications, and basic troubleshooting—so the workflow you described fits exactly into the kind of work I’ve done before. You’ll get: Daily coverage of incoming WhatsApp messages in your preferred shift A shared document with organized quick-reply templates Weekly insights highlighting recurring issues and how to improve your FAQ My typing speed is fast, I stay calm under pressure, and I’m used to representing brands in a friendly, helpful tone. I can start immediately.
$20 USD 40 gün içinde
0,0
0,0

Sukabumi, Indonesia
Ara 9, 2025 tarihinden bu yana üye
$15-25 USD / saat
€12-18 EUR / saat
£250-750 GBP
$750-1500 USD
₹600-1500 INR
$250-750 USD
₹12500-37500 INR
$30-250 AUD
$250-750 USD
₹12500-37500 INR
₹750-1250 INR / saat
₹12500-37500 INR
₹1500-12500 INR
$250-750 USD
$10-55 USD
$30-250 USD
₹750-1250 INR / saat
$250-750 USD
$30-250 USD
$15-25 USD / saat
$8-15 USD / saat