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I need dependable help replying to incoming WhatsApp messages that come in through our business account. The task is purely customer-service focused: greeting visitors, answering simple questions, confirming order status, and escalating anything outside the usual FAQs to me. You’ll be chatting in Bahasa Indonesia, so natural, friendly wording is essential. Fast response times during the agreed hours are more important than high-level technical knowledge; what matters is that customers feel heard and supported. To make sure we stay consistent, I’ll supply a brief script, the common questions with suggested answers, and guidance on when to pass a conversation back to me. Once you’re comfortable with the flow, I’m happy to give you more autonomy. Deliverables • Real-time replies for customer-service inquiries on WhatsApp during the scheduled window • A quick daily recap summarising any escalated issues or feedback worth noting If you’ve handled WhatsApp support before, let me know. Otherwise, show me you can write concise, polite Indonesian messages and keep a cool head when multiple chats arrive at once. I’m ready to start as soon as we agree on hours and handoff.
Proje No: 40067993
18 teklifler
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18 freelancer bu proje için ortalama $413 USD teklif veriyor

Hi , I am an expert virtual assistant I can do this I have some questions please reply so that we can discuss Thank you
$500 USD 7 gün içinde
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Hello, I hope you're doing well. After carefully reviewing your requirements, I'm confident in my ability to meet them with the utmost accuracy in the shortest time possible as I have worked on similar projects. I have worked on similar projects as an expert where I delivered 100% quality. Chat me up; let's discuss your project in detail and get started right away. Thank you.
$250 USD 7 gün içinde
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With my extensive background in customer service, communication is my forte. This applies not only to speaking face-to-face, but also in writing. I understand the importance of maintaining a friendly and natural tone while conversing on WhatsApp and can reassure you that my concise, polite Indonesian writing will guarantee that your customers feel supported and heard. During my previous experiences, I handled multiple chats simultaneously while keeping a cool head. This demands an extreme level of organizationп keeping everything in the right place, ensuring accuracy, and quickly adapting to new software пproof of which I am proud to provide. I know how to efficiently process information, meticulously escalating any issue outside the FAQs to keep your business running smoothly. Most importantly, my mission transcends just getting the job done; it's about delivering exceptional service that exceeds expectations. My reliability and adaptability make me the perfect fit for your project. Let me take care of the tedious administrative tasks on WhatsApp Customer Support Chat -- 2 so you can shift your focus to what truly matters: your core business.
$500 USD 7 gün içinde
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A professional with over 10 years of experience in customer service for international companies in the United States, Canada, and the United Kingdom. I have a strong background in call center environments, with intensive training in Venezuela, which has allowed me to develop effective communication skills, objection handling, and problem-solving abilities in multicultural contexts. I also have 3 years of experience in data collection and analysis in the pharmaceutical sector for a UK-based company, which has given me an analytical and detail-oriented perspective. I have worked in sales and academic advising for international universities, including student enrollment in online university programs (ISEP - Spain and Atlantic International University - USA), which has allowed me to acquire extensive knowledge of educational processes, administrative management, and student support. Key Competencies: Multilingual customer service (English and Spanish) Consultative selling and academic advising Data collection and analysis Effective and persuasive communication Remote work and CRM management Adaptability to international environments Immediate availability
$250 USD 1 gün içinde
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Hola Soy Dulce, profesional en atención al cliente con experiencia en comunicación clara, cordial y rápida a través de diferentes canales. Puedo brindar respuestas efectivas y amigables a los mensajes de tus clientes en WhatsApp, siguiendo los scripts y guías que me proporciones, asegurando que todos los visitantes se sientan escuchados y atendidos. Mi enfoque será: • Mantener respuestas concisas, educadas y naturales, adaptándome al flujo de conversaciones. • Escalar cualquier consulta fuera de las FAQs y entregar un resumen diario de incidencias o comentarios importantes. • Gestionar múltiples chats al mismo tiempo manteniendo calma y profesionalismo. Estoy lista para comenzar tan pronto acordemos los horarios de atención y la forma de transferencia de conversaciones. Gracias por tu consideración, Dulce
$500 USD 7 gün içinde
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Halo, Saya tertarik membantu menangani balasan WhatsApp Business Anda. Saya terbiasa membalas chat pelanggan dengan bahasa Indonesia yang ramah, sopan, dan cepat, menjawab pertanyaan umum sesuai skrip/FAQ, mengonfirmasi pesanan, serta meneruskan hal di luar panduan kepada Anda. Saya siap bekerja selama jam yang disepakati dan memberikan ringkasan harian singkat terkait chat yang perlu ditindaklanjuti. Siap mulai segera setelah jadwal disepakati. Terima kasih.
$500 USD 7 gün içinde
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Halo, Terima kasih telah membagikan detail kebutuhan Anda. Saya tertarik untuk membantu menangani layanan pelanggan melalui WhatsApp Business Anda secara profesional dan konsisten. Saya memiliki kemampuan komunikasi Bahasa Indonesia yang natural, ramah, dan sopan, serta terbiasa membalas pesan dengan cepat dan terstruktur. Dalam peran ini, saya siap menjalankan tugas berikut: Menyapa pelanggan dan membalas pesan masuk secara real-time selama jam kerja yang disepakati Menjawab pertanyaan sederhana sesuai skrip dan FAQ yang diberikan Mengonfirmasi status pesanan dan memberikan informasi yang jelas kepada pelanggan Meneruskan pertanyaan di luar panduan atau kasus khusus kepada Anda secara rapi dan ringkas. Menjaga sikap tenang, profesional, dan empatik meskipun menghadapi banyak chat secara bersamaan Saya sangat menghargai adanya skrip, FAQ, dan panduan alur kerja karena hal tersebut membantu menjaga konsistensi layanan. Setelah memahami alurnya dengan baik, saya siap bekerja lebih mandiri sesuai kepercayaan yang diberikan. Hasil kerja yang dapat Anda harapkan: Respons cepat dan ramah kepada pelanggan WhatsApp selama jam operasional Ringkasan harian singkat berisi percakapan yang diteruskan, kendala, dan masukan dari pelanggan Saya siap mulai bekerja segera setelah jam kerja dan sistem serah terima disepakati. Jika dibutuhkan, saya juga dapat menyesuaikan gaya komunikasi sesuai karakter brand Anda.
$500 USD 7 gün içinde
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Hi there, I’m experienced in handling WhatsApp Business chats, providing friendly, professional support, and following scripts for consistency. I can answer FAQs, confirm orders, escalate issues when needed, and provide daily summaries of important feedback. I’m responsive, calm under pressure, and ready to help make your customers happy! Best, [vina]
$500 USD 7 gün içinde
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Hello Sir Im Md. Saidur Rahman from bangladesh I propose to set up and manage a professional WhatsApp-based customer support system that enables fast, reliable, and personalized communication between your business and customers. This service will help improve customer satisfaction, response time, and brand trust by using WhatsApp—one of the most widely used messaging platforms.
$250 USD 7 gün içinde
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Saya Setia Ujiani freelancer data entry asal Indonesia, saya fasih berbahasa Indonesia, Cepat, tepat, dan teliti saat melakukan pekerjan, Saya tertarik membantu menangani balasan WhatsApp Business Anda. Saya terbiasa membalas chat pelanggan dengan bahasa Indonesia yang ramah, sopan, dan cepat, menjawab pertanyaan umum sesuai skrip/FAQ, mengonfirmasi pesanan, serta meneruskan hal di luar panduan. Saya siap bekerja selama jam yang disepakati dan memberikan ringkasan harian singkat terkait chat yang perlu ditindaklanjuti. Siap mulai segera setelah jadwal disepakati
$250 USD 7 gün içinde
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Hi, thank you for reaching out. I’m very interested in supporting your WhatsApp customer service. I’m comfortable handling customer-facing conversations in Bahasa Indonesia, including greeting customers, answering basic inquiries, confirming order status, and escalating cases that fall outside the FAQ. I understand that fast, friendly responses are a priority, and I’m used to managing multiple chats while keeping replies clear and polite. I’m also happy to follow your provided scripts and escalation guidelines to ensure consistency, and I can prepare a short daily recap summarising escalated issues or notable customer feedback. I’m available to start right away and flexible with working hours. Please let me know the preferred schedule and handoff process. Looking forward to hearing from you. Best regards, Annisa
$500 USD 7 gün içinde
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Yes, I can support this role confidently. I’m well-suited for fast-paced, script-based customer service on WhatsApp Business, where the priority is clear, friendly communication, consistency, and timely escalation rather than technical troubleshooting. I’m comfortable handling multiple chats at once while keeping responses calm, polite, and human. Relevant experience (skills-based) While I don’t access WhatsApp directly on my own, I’m experienced in: • Following predefined scripts and FAQs without drifting off-brand • Handling order status checks, basic inquiries, greetings, and follow-ups • Identifying edge cases quickly and escalating them cleanly • Providing end-of-day summaries that are short, useful, and structured
$250 USD 7 gün içinde
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Hello, I am interested in the WhatsApp chat reply assistant role. I have experience in handling customer messages, replying professionally, and providing quick and accurate information. I am available most of the time, can respond promptly, and ensure polite and clear communication with customers. I am reliable, detail-oriented, and focused on maintaining customer satisfaction. I would be happy to support your business with timely WhatsApp responses.
$500 USD 7 gün içinde
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I am confident that I am a strong candidate because I have prior experience working on similar projects, which allows me to understand the requirements quickly. With this background, I am committed to delivering excellent results and contributing effectively to the team
$500 USD 7 gün içinde
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Im so active in media sosial especially on WhatsApp,I always online in Whatsapp 24/7 give me opportunity to do this and you will not regret it
$275 USD 7 gün içinde
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I can provide reliable WhatsApp customer support, responding quickly in Bahasa Indonesia. I’m skilled at following scripts and adapting to your style, ensuring fast, friendly replies while handling inquiries and escalating anything outside the usual FAQs.
$500 USD 30 gün içinde
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I have strong experience managing WhatsApp and live-chat customer support, handling product queries, order issues, and customer feedback with quick, friendly, and on-brand responses. I’ve worked 80–150 chats daily while maintaining low response times and high satisfaction. I regularly use WhatsApp Business, Google Sheets, CRM tools, and tagging systems to stay organised and ensure accurate chat logs. I’m comfortable with weekends and extended hours, and I provide clear weekly summaries that highlight recurring issues and improvement opportunities.
$500 USD 7 gün içinde
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Halo, terima kasih telah menghubungi kami ? Dengan senang hati saya akan membantu Anda. Silakan sampaikan pertanyaan atau nomor pesanan Anda.
$400 USD 3 gün içinde
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Jawa Tengah, Indonesia
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