CUSTOMER SUPPORT / ORDER MANAGEMENT SPECIALIST
Company: [url removed, login to view]
Job Description: [url removed, login to view] is an online retailer of high-end specialty food products within the United States. We are looking for a full-time telephone based customer support and order management specialist for [url removed, login to view] at a work-from-home position. Overall, your responsibility is to make sure customers are happy and orders are being fulfilled properly. Specifically, your primary job responsibilities will involve:
• Answering the phone and taking phone orders from customers
• Contacting customers if an item is out of stock to determine a resolution
• Answering questions customers may have regarding our products and usage
• Addressing problems with orders and customer complaints
• Following up with customers after orders to determine their satisfaction with the order
• Using our fulfillment management system to manage the flow of orders through the fulfillment process. This involves:
o making sure our fulfillment partners are processed orders correctly
o running shipping reports for customers to receive shipment notifications
o submitting credit requests with our fulfillment partners if orders are fulfilled improperly or we are charged improperly
• Talking with our fulfillment partners to resolve issues regarding orders
• Updating and Adding products to our system for our website and our partner sites
• Addressing potential fraudulent orders and dealing with charge backs
• Additional support tasks as required.
Job Requirements / Required Skills:
• You must have a happy, pleasant demeanor and talking voice, and stay calm under pressure.
• This is a work from home position, so you must have a noise free place to work at that does not cause you to be disturbed during the day.
• High speed internet must be available where you will work, with a minimum of 300 Megs upload speed and 1,500 megs download speed.
• You must be fluent with speaking, reading and writing English, as you will be doing this constantly.
• You need to be very comfortable surfing the web and using websites and ordering online.
• You need to have a basic understanding of Microsoft Word, Excel, Outlook and Access
• Job Hours: Monday – Friday, 9:00 am – 6:00 pm eastern United States time, 1 hour for lunch. Also between the first Saturday in November and the end of the year, you will also need to work from 10:00 am – 2:00 pm, every other Saturday.
Additional Skills That Would Be Great, But Not Necessary:
• Knowledge of the specialty food market, or a culinary background
• Basic HTML understanding. How to open a HTML page in Dreamweaver, update content, and upload it again.
• Online marketing background
Vacation / Holidays:
• 15 vacation days per year. You must provide two weeks’ notice for a vacation day, and four weeks notice for all vacation periods of 4 or more consecutive days. If you are sick you must provide notice prior to the start of the work day.
• We are also closed on the US holidays of Memorial Day, Independence Day, Thanksgiving Day, Labor Day, Christmas Day and New Years Day.
• No vacation days are allowed between November 1 through December 31, except for Thanksgiving Day and Christmas Day.
• Salary is expected from $1,500 - $2,000 per month depending on experience and qualifications. A year-end bonus is possible for candidates who are exceptional throughout the year.
• We will also pay for your high speed internet service.
Please email us your resume to apply.
Bu iş için 118 freelancer ortalamada $1847 teklif veriyor
have been a forex fund manager/branch manager and very knowledgeable in how a company works and the many functions it does including other people's duties. right now I am a freelancer and had good virtual assistant ex Daha Fazla
Hi, I have 7years experience in working for a UK based company. I have been handling inbound sales for various websites, Live chat support, email support, Order processing and other nonvoice processes. Im very much Daha Fazla
Dear Sir/Madam, I am a hard working & reliable person who would like the opportunity to work with [login to view URL] refer to PM.
Would love to be apart of this project I have a resume I can provide to show my experiences in this field. Thanks!
KARENA LEWIS 614 Park Street Allentown, PA 18102 Home (610)435-5752 Karena_Lewis@[login to view URL] Qualifications Work well without supervision, Great leadership and interpersonal skills. Ability to prioritize and rema Daha Fazla
Hello, My name is Paula and I am a native English speaker. I have 10+ years experience with Customer Service/Support. I also have experience with demanding situations and processing orders. I have experience in warm/c Daha Fazla
Hi, Bid details: $1600 for 160 hrs work, we do a month to month term min of 40hrs a week, 8hrs a day per agent or $10/hr per agent. We can make over 600+ calls per day, per agent! We are a US based outsour Daha Fazla
I worked for US Telecommunication Account for 3 years and Iam proficient in dealing with billing, products and services, technical support and can deliver excellent customer service.
Hello and Good day! This letter is in response to the job opening you have posted. I would like to apply for the said position. I have a three-year experience working in a call center/ BPO industry. I have been a Daha Fazla
Hello We have a data and voice center located at Chennai and Pondicherry with 200+ seat capacity engaged in voice/chat/data support 24/7 for international clients - helping them to bring down their cost drastically Daha Fazla
Hi, I have Customer Service inbound/outbound experience. Please see PM for details.
I have several years Customer Service experience and would be of excellent service to you and your customers. I look forward to speaking with you in regards to the position.
I do have the experience you are looking for. I have multiple years of experience in this field and believe we are a perfect fit for each other. Please read my profile and if it suits your needs I am ready to start imm Daha Fazla
I'd like to make a strong case for myself. My track record in this industry has helped enhance the reputations of such firms as Convergys Corporation Incorporated. I am applying in your company as I believe it is time Daha Fazla