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Saya mencari seorang admin yang dapat menangani chat WhatsApp secara ringan setiap hari dengan fokus utama pada Customer support. Pekerjaan ini mencakup: • Menyiapkan dan memelihara Automated responses untuk pertanyaan dasar sehingga pelanggan mendapat jawaban instan 24/7. • Melanjutkan percakapan melalui Live chat with support staff ketika pertanyaan membutuhkan sentuhan manusia, menjaga nada ramah dan profesional. • Menghubungkan alur chat dengan E-commerce platforms yang sudah kami gunakan agar detail pesanan dapat ditarik atau diperbarui langsung dari WhatsApp. • Menyebarkan informasi penting atau promo terbaru ke Social media channels terpilih jika ada pertanyaan yang muncul di sana dan perlu diarahkan kembali ke WhatsApp. Saya memerlukan laporan ringkas harian tentang jumlah chat, isu yang terselesaikan, dan saran perbaikan respon otomatis. Tolong jelaskan pengalaman Anda mengelola WhatsApp Business, jenis tools integrasi yang biasa Anda pakai, serta seberapa cepat Anda bisa mulai.
Project ID: 40699875
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26 freelancers are bidding on average $31 USD/hour for this job

Hi there! The real challenge here isn't the chat volume - it's knowing when to automate and when not to. If your automated responses are too rigid, customers get frustrated and abandon the channel. But if you're manually handling everything, you'll burn out fast. The sweet spot is routing: catching the 70% of questions that genuinely need canned answers while flagging edge cases early so your team handles them before frustration builds. I'd set up the automation around your most common questions first, then monitor which auto-responses actually get follow-ups - those are your signal to improve. For the e-commerce integration, most platforms (Shopify, WooCommerce, etc.) have native WhatsApp connectors, but the real win is making sure order status pulls cleanly without manual copy-paste. Your daily reports should highlight which automated responses underperform so we're constantly tightening the system rather than just counting chats. I've managed WhatsApp Business setups with Twilio and native integrations before. I can start immediately and have your first week's data organized within days. What platform are you currently selling on? Corné
$25 USD in 40 days
3.9
3.9

With over a decade of experience in software solutions, particularly in CRM management, my team and I at Walking Dreamz Technologies are well-equipped to handle your Admin WhatsApp project. We have an impressive track record of developing and maintaining MERN web apps, which will come in handy when creating and managing customized automated response systems for your business on WhatsApp. Our proficiency in AI and automation will ensure that your customer queries are handled efficiently while maintaining a friendly, professional tone. We also have expertise in connecting chat flows with E-commerce platforms seamlessly, allowing us to easily retrieve and update order details directly from WhatsApp. Additionally, our excellence with WordPress and WooCommerce will be invaluable when it comes to distributing essential information or new promos via selected Social Media channels and redirecting any related queries back to WhatsApp. What sets us apart is our commitment to clear communication, clean code, and predictable delivery - traits that have led us to extensive work with funded startups and long-term enterprise clients. Choose us for this task, and let's make your customer support experience cohesive, automated, yet humanized.
$25 USD in 40 days
3.3
3.3

You want daily WhatsApp support that answers basic questions instantly 24/7 and hands off to a human when things get tricky - plus order lookups pulled straight from your store. I'd set this up on WhatsApp Business API (Twilio or 360dialog) with an n8n flow: automated replies for FAQs, then a clean handoff to live chat when a real answer is needed. For orders I'd connect to your e-commerce platform's API so order details show right in the chat. The daily report (chat count, resolved issues, tweaks to auto-responses) I can send as a short automated summary. I've built WhatsApp chatbots with order integration before. Which platform are you on - Shopify, WooCommerce, or something else? - Prateek
$30 USD in 7 days
0.0
0.0

Halo, saya tertarik membantu mengelola dan meningkatkan customer support WhatsApp Anda. Saya adalah Python Backend & Automation Developer dengan pengalaman membangun API, chatbot, database, dan automated workflows. Tools yang saya gunakan meliputi Python, FastAPI/Flask, REST API, webhooks, PostgreSQL/SQLite, serta automation tools. Untuk WhatsApp, saya dapat menggunakan Meta WhatsApp Business Cloud API, Twilio, atau 360dialog sesuai sistem Anda. Saya dapat: • Menyiapkan automated responses untuk pertanyaan umum 24/7 • Meneruskan percakapan kompleks ke support staff • Menghubungkan WhatsApp dengan CRM dan e-commerce • Menarik atau memperbarui detail pesanan melalui API • Mengarahkan pertanyaan media sosial ke WhatsApp • Membuat laporan harian tentang jumlah chat, masalah terselesaikan, dan saran perbaikan Saya dapat mulai segera dan akan menjaga komunikasi tetap ramah, cepat, dan profesional. Platform e-commerce dan CRM apa yang Anda gunakan saat ini?
$38 USD in 40 days
0.0
0.0

Hi there, I can manage your WhatsApp customer support daily and set up automated responses for common questions, while ensuring customers receive a friendly and professional human response whenever needed. I can help with: - WhatsApp Business automated replies, FAQs, greetings, and quick responses - Live chat handling and escalation to your support staff - E-commerce integration for order details, tracking, and customer updates - Social media message handling and directing customers to WhatsApp - Daily report covering chat volume, resolved issues, and automation improvements - Ongoing improvement of response flows based on customer questions For advanced automation and e-commerce integration, I can work with WhatsApp Business Platform/API, CRM tools, and your existing store platform. I can start quickly after understanding your products, support hours, common questions, and current WhatsApp setup. Thanks, Manisha
$38 USD in 40 days
0.0
0.0

halo! selamat siang saya sangat tertarik untuk membantu anda mengelola whatsapp cutomer support secara harian. saya seorang komunikator yang ramah, sabar, serta dapat memberikan pelayanan terbaik kepada pelanggan setiap hari secara konsisten. meskipun saya baru di platform freelance dan belum menggunakan whatsapp business untuk skala integrasi e commerce, saya adalah seorang fast learner yng sangar melek teknologi. saya dapat belajar wecara langsung untuk mempelajari alur kerja sistem otomatisasi dan tools yang anda gunakan. saya juga sangat siap untuk menyusun laporan singkat harian secara rapi, mengenai total chat, isu yang berhasil di selesaikan, serta masukan dari pelanggan agar bisnis anda semakin berkembang. saya memiliki waktu luang penuh dan bisa segera mulai bekerja. terima kasih, dan saya sangat berharap bisa mengdiskukan peluang ini lebih lanjut bersama anda
$38 USD in 40 days
0.0
0.0

Cepat tanggap, mudah beradaptasi dan suka dengan experience percakapan dengan banyak orang dan siap berkembang bersama perusahaan
$38 USD in 40 days
0.0
0.0

Halo, Saya tertarik dengan pekerjaan ini. Saya bisa membantu mengelola chat WhatsApp setiap hari dengan fokus pada customer support yang ramah dan profesional. Saya punya pengalaman langsung menangani customer lewat WhatsApp di pekerjaan saya sebelumnya sebagai kasir di perusahaan money changer & remittance. Saya terbiasa menjawab pertanyaan pelanggan seputar transaksi valuta asing, menjelaskan detail dengan jelas, dan menjaga nada bicara yang ramah serta profesional dalam setiap chat. Saya juga pernah mendukung tim sales, di mana saya berkomunikasi dengan pelanggan untuk memastikan data mereka tercatat dengan akurat. Pengalaman ini membuat saya terbiasa menangani banyak chat customer setiap harinya secara efisien tanpa mengurangi kualitas respon. Saya belum pernah menggunakan WhatsApp Business untuk kebutuhan perusahaan (versi dengan fitur automated response dan integrasi e-commerce), tapi saya cepat belajar dan terbiasa beradaptasi dengan tools baru. Saya juga sudah terbiasa membuat laporan harian menggunakan Microsoft Excel dari pekerjaan finance saya sebelumnya, jadi saya siap menyusun laporan ringkas harian sesuai yang Anda butuhkan (jumlah chat, isu yang terselesaikan, dan saran perbaikan respon otomatis). Saya bisa mulai kapan saja, jadi fleksibel mengikuti jadwal yang Anda butuhkan. Terima kasih sudah membaca proposal saya. Saya senang jika bisa mendiskusikan lebih lanjut detail pekerjaannya. Salam, AFISAH
$25 USD in 40 days
0.0
0.0

Saya berdedikasi untuk membantu bisnis Anda menghadirkan layanan pelanggan yang responsif, terstruktur, dan ramah. Dengan pengalaman mengelola operasional WhatsApp Business, saya siap menangani komunikasi harian, mengoptimalkan sistem otomatisasi, serta menghubungkan layanan chat dengan platform e-commerce Anda.
$38 USD in 40 days
0.0
0.0

I can help bring your idea to life with a clean, modern, and user-friendly approach to managing your WhatsApp customer support. My experience includes setting up automated responses for instant customer inquiries and maintaining a professional, friendly tone during live interactions. I have successfully managed WhatsApp Business accounts, utilizing tools like Zapier to integrate with e-commerce platforms for seamless order updates. I understand the importance of providing timely, relevant information and can create concise daily reports on chat volume and resolutions. I recently helped a client improve their customer support process, resulting in increased satisfaction and efficiency. I’m ready to start immediately and look forward to discussing how I can enhance your support system. Even if you decide not to work with me, I’m happy to offer a free consultation and share a few ideas that could help improve your project. Regards, AndrewT131 I have done similar work: Immersive Game Development
$25 USD in 7 days
0.0
0.0

Dear Hiring Team, Automated response dan live chat? Saya membangun dan memimpin fungsi Customer Care & Fraud Operations dari nol di sebuah fintech Jakarta, mengembangkan tim hingga 80+ spesialis, menurunkan eskalasi 30%, dan mempercepat response time 50%. Pengalaman saya termasuk mengelola alur chat multi-channel (live agent + automated response) dan menyusun script per tahap agar pelanggan tetap mendapat jawaban cepat tanpa kehilangan sentuhan personal saat butuh eskalasi ke manusia. Untuk integrasi, saya terbiasa kerja dengan Freshdesk, Google Sheets, dan Google Apps Script untuk automasi laporan — saya bisa bangun sistem serupa untuk menarik status pesanan dari platform e-commerce Anda langsung ke WhatsApp, plus laporan harian otomatis (jumlah chat, isu selesai, rekomendasi perbaikan respons) tanpa perlu Anda rekap manual tiap hari. Saya bisa mulai secepatnya — dalam 1-2 hari setelah kontrak disepakati saya bisa langsung onboarding dan pelajari flow bisnis Anda. Boleh saya tahu platform WhatsApp Business API atau tools apa yang sudah Anda pakai sekarang? Thanks, Sella T
$25 USD in 40 days
0.0
0.0

Most people posting a job like this have already been let down once, either by someone who went quiet halfway through or someone who delivered the bare minimum and called it done. That is the part I fix. I have extensive experience managing WhatsApp Business accounts, focusing on customer support and automation. I can set up and maintain automated responses, ensuring your customers receive instant answers 24/7. When human touch is needed, I'll seamlessly transition chats to support staff while maintaining a friendly and professional tone. I'm skilled in integrating chat with e-commerce platforms, allowing for easy updates and order details directly through WhatsApp. I also have a solid strategy for disseminating important information across social media channels. You can expect a concise daily report on chat volume, resolved issues, and suggestions for improving automated responses. What has your experience been so far? Regards, NicolasLouw.
$25 USD in 7 days
0.0
0.0

I understand the importance of effective customer support, especially through platforms like WhatsApp. I have hands-on experience managing WhatsApp Business accounts, where I set up automated responses to ensure customers receive instant answers around the clock. My approach balances automation with personal interaction, escalating complex queries to support staff while maintaining a friendly and professional tone. I’ve successfully integrated chat flows with various e-commerce platforms, allowing seamless access to order details directly through WhatsApp. Additionally, I can efficiently share important updates or promotions across selected social media channels, directing inquiries back to WhatsApp as needed. I’m ready to start right away and can provide daily reports on chat volume, resolved issues, and suggestions for improving automated responses. Let’s discuss how I can support your needs effectively.
$25 USD in 7 days
0.0
0.0

Kami baru saja menyelesaikan proyek serupa, membantu sebuah bisnis kecil meningkatkan dukungan pelanggan melalui WhatsApp yang berbuah hasil positif dalam waktu singkat. Berdasarkan apa yang Anda cari, saya dapat membantu menyiapkan dan memelihara respon otomatis yang efisien, serta melanjutkan percakapan dengan pendekatan yang ramah dan profesional. Saya memiliki pengalaman luas dalam mengelola WhatsApp Business dan biasa menggunakan alat integrasi seperti Zapier dan API WhatsApp untuk menyambungkan platform e-commerce. Saya juga akan memastikan informasi penting dan promo terbaru disebarkan ke saluran media sosial yang relevan. Laporan harian tentang jumlah chat dan isu yang terselesaikan akan saya sediakan untuk memudahkan analisis. Saya siap untuk memulai segera. Mari kita diskusikan lebih lanjut! Regards, Ruan111.
$25 USD in 7 days
0.0
0.0

Hi, I'd love to help manage your daily WhatsApp support. I'm comfortable handling customer inquiries promptly, following FAQ/response templates, and escalating complex issues when needed. I can commit to consistent daily availability and quick response times. Quick questions: What are the expected working hours? Roughly how many messages/day? Is there an existing FAQ/script to follow? Ready to start right away, and happy to do a short trial if helpful. Looking forward to hearing from you! Best regards, Afidha
$25 USD in 40 days
0.0
0.0

Halo, Saya tertarik untuk membantu mengelola WhatsApp Customer Support Anda. Dengan pengalaman di bidang Customer Service dan Quality Monitoring, saya terbiasa menangani pertanyaan pelanggan, memahami kebutuhan mereka, memberikan solusi sesuai SOP, serta memastikan komunikasi tetap ramah, profesional, dan konsisten. Saya dapat membantu memantau chat WhatsApp, menangani pertanyaan dasar melalui automated response, melanjutkan percakapan ke live support ketika diperlukan, serta mencatat aktivitas dan permasalahan yang muncul setiap hari. Selain menangani chat, saya juga dapat membantu mengidentifikasi pertanyaan yang sering muncul dan memberikan masukan mengenai improvement pada automated responses, sehingga pelanggan bisa mendapatkan jawaban yang lebih cepat dan relevan. Untuk integrasi WhatsApp dengan platform e-commerce yang saat ini digunakan, saya siap mempelajari tools dan workflow yang sudah tersedia. Saya tidak ingin memberikan klaim pengalaman pada tools tertentu yang belum pernah saya gunakan, tetapi saya terbiasa mempelajari sistem baru dan mengikuti SOP yang diberikan. Saya adalah orang yang teliti, responsif, dan nyaman bekerja dengan pekerjaan yang membutuhkan konsistensi serta pencatatan yang rapi. Saya siap mulai sesuai kebutuhan dan berdiskusi lebih lanjut mengenai workflow serta tools yang digunakan. Terima kasih, Miraj
$25 USD in 20 days
0.0
0.0

Hi there I would like to help you take your idea from concept to a professional, fully functional product. I understand that the details matter, from creating a clean and engaging user experience to making sure everything works smoothly, performs well, and can scale as the project grows. With extensive experience managing WhatsApp Business, I have successfully set up automated responses and handled live chats to ensure customer satisfaction. I am familiar with various integration tools, enabling seamless connections with e-commerce platforms for efficient order management. I can start promptly and will provide daily reports detailing chat volume, resolved issues, and suggestions for improving automated responses. I’m eager to hear more about your specific needs and how I can support you in enhancing customer engagement. Kind Regards Pieter.
$38 USD in 7 days
0.0
0.0

Not happy with the final result? Don’t pay. Your satisfaction comes first. I recently helped a client enhance their customer support through effective WhatsApp management, and I’d love to do the same for you. I have extensive experience managing WhatsApp Business, setting up automated responses, and ensuring seamless transitions to live support for more complex inquiries. I’m familiar with integrating e-commerce platforms to streamline order tracking directly through WhatsApp, enhancing the customer experience. I can provide daily reports detailing chat volume, resolved issues, and suggestions for improving automated responses. My focus is on quality and proactive communication, ensuring your customers feel valued and supported. I’m ready to start immediately and can adapt to your specific needs. Send me a message and let’s discuss your project. Regards, Joey
$25 USD in 7 days
0.0
0.0

Hi! I am very interested in your WhatsApp Admin position. I have solid experience managing WhatsApp Business, handling customer support chats efficiently, and setting up automated responses and integrations. I am organized, detail-oriented, and ready to start immediately. Let's discuss how I can help your team streamline daily chat support!
$38 USD in 40 days
0.0
0.0

Halo, saya Muhammad Saifulla, S1 Teknik Informatika. Siap membantu customer support WhatsApp secara cepat, ramah, dan profesional.
$38 USD in 40 days
0.0
0.0

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