Kapalı

Backoffice remote administrator

Job Description:

Job Description:

• This role is suitable for a person with a passion for learning and working in a digital

environment.

• The role of the back-office administrator is to participate in the maintenance,

support, and evolution activities of the company

• The role entails administering the backend processes in collaboration with other

team members to meet the business requirements

• The person will report to the product owner directly

• The person will be responsible to administer and maintain the order fulfillment

process

• The person will be responsible to keep a check on complaints and fulfilling the

customer’s requirements on time

• Provide assistance with general administrative duties

• Maintain the back-office architecture and standards in accordance with the

application requirements, the baseline architecture, and the business continuity

plans

• Monitor and analyze technical logs in order to ensure the security and service

continuation

• Document the infrastructure and services where needed and maintain the

documentation

• The person should be able to work in a team environment

• The back-office team is one of the most important teams in any business as they

have a very vital role in business growth by ensuring the customers have a good

experience

Requirements

• Minimum 2 years of experience in customer services or office administrative duties

• Good written and verbal communication skills and proficiency in writing instructional

content

• Ability to comprehend and interpret instructions, and ask clarifying questions to

ensure understanding

• Ability to write routine reports and correspondence

• Ability to respond to common inquiries or complaints from clients with a strong,

professional customer service orientation

• The position requires basic analytical skills.

• Ability to understand and carry out general instructions in standard situations

• Ability to solve problems in standard situations

• Proficiency with designing instructional systems, models, and methodologies,

• Proficiency with word processor and presentation software applications including

Word and PowerPoint

• Excellent time management skills with a proven ability to meet deadlines.

• Ability to function well in a high-paced and at times stressful environment.

• Extensive knowledge of office administration

• You will have to work during the EST Time zone

YOUR MISSION

• Carrying customers through the post-sale onboarding process and setting the tone

for the excellent service they will receive.

• Helping customers continually achieve their objectives and ensuring their measures

of success are met.

• Being the main point of escalation for customers; their representative within the

network

• Helping to identify customers that are 'at risk' and set recovery plans in place to win

them back around.

• Ensuring that for every customer, we know what they love about our platform, and

what we could improve.

• Helping to determine, design and develop new ways for our customers to get the

most out of our platform.

A LITTLE BIT ABOUT YOU

• Degree level education or equivalent life experience.

• You'll be working with clients and in a team environment, so ideally you'll get energy

from working with people.

• You're comfortable communicating and building relationships.

• You have a growth mindset and you're always looking to learn; we're looking for

someone who can both grow the role and their career at the same time.

• You excel in a high-growth environment, working at a startup pace, embracing

change and adjusting course regularly

Beceriler: Müşteri Desteği, Sanal Asistan, Administrative Support, Veri Girişi

Müşteri Hakkında:
( 0 değerlendirme ) Cuyahoga Falls, United States

Proje NO: #35392887

Bu iş için 42 freelancer ortalamada $19/saat teklif veriyor

jkaranm

Hello, Future Client. I appreciate the limited time you have, so let me get right to the point. Our collaboration on your project will be a true pleasure. Since 2014, I have been one of the site's favored freelancers, Daha Fazla

$25 USD / saat tutarından itibaren
(126 Değerlendirme)
8.9
arslanu2

Hi! I am a professional freelancer with a suite of skills including Virtual Assistant Services for individuals as well as organizations. I am providing virtual assistant services in all mentioned and non-mentioned oth Daha Fazla

$25 USD / saat tutarından itibaren
(8 Değerlendirme)
4.6
rinor85

Hey there, are you willing to accept fresh hires for this project? I can do this project for $15 per hour or even lower. Perhaps my prior experience as a remote employee for US Door & More Inc could be of relevance f Daha Fazla

$15 USD / saat tutarından itibaren
(5 Değerlendirme)
3.4
towyourcee

Hello there, Firstly, I am applying for this role because I can follow instructions and I am great at what I do. I am a Virtual assistant with about 5years of hands-on experience. I have handled duties such as sales, e Daha Fazla

$20 USD / saat tutarından itibaren
(1 Yorum)
1.8
Writinghut

Hello dear, I have read out your description thoroughly and i am certain I am the best for the job. I, as a virtual assistant, provide a great service to my every client with great hard work. As a freelance virtual ass Daha Fazla

$20 USD / saat tutarından itibaren
(1 Yorum)
0.5
maricrisespinosa

Hi Maam/Sir, Let's go ahead and bring home the bacon. I would be happy to be your partner in your success. I have 12 years of customer service experience where helping out customers becomes a natural and primary obj Daha Fazla

$20 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
MilexMans

I worked for the customer service industry in different departments like management and quality assurance, within my 9 years of experience I was able to provide my clients the best possible results to every given proj Daha Fazla

$20 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
ArmanAgwan786i

I am a excel expert I am a software developer and I have a digital marketing experience I have a degree of bachelor of engineering

$15 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
dataspro

Hello: After reading in detail the requirements of your project and concluding that they match my areas of knowledge and skills, I would like to introduce myself. My name is Anthony Muñoz and I am the lead engineer Daha Fazla

$19 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
omkarkshirsagar3

I wil do this work for you in 7 day I need it I will try my best i am now in 12th std for some pocket money I want to do this it's my 1st time to do this type of work

$20 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
honey111294

Hello, HIRE ME! If you want not only an experienced Administrative support but a creative thinker and jack of all trade as well. Connect me AS SOON AS POSSIBLE as we can discuss more details about this. "wink" Love&L Daha Fazla

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(0 Değerlendirme)
0.0
yourvirtualworld

I have a team of experienced agents and we are currently doing outbound calls for a health insurance company in the US where my agents give insurance options to customers. Each agent is generating an average of 10 lead Daha Fazla

$15 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
Gtkrishnan

Dedicated smart worker and being punctual and make sure to give an excellent track record and being smart accessibility

$15 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
thaodo97

Hello. I have experienced working in an E-commerce for 3 years. So, when I read your job description, I'm interested at it because it's a position I wanted to work while I was working. I experienced in searching sale p Daha Fazla

$15 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
Panna968070

I am new freelance but my experience is more. My any work I put 100parsent. I am waiting your response.

$15 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
junaidik6

Dear Hiring Manager, I hope you are in good health condition. At first, I would like to thank you for your generous job post. I have gone through your job posting on “Data Entry” and found out that you are looking for Daha Fazla

$20 USD / saat tutarından itibaren
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GarciaDaniel88

Hola soy Daniel Garcia tengo mas de 10 años de experiencia en servicio al cliente, soporte tecnico y manejo de proyectos.

$20 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
amisinggh040

I have all the skills and experience listed in the job description and I'm confident that i can make an immediate impact on your company

$20 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
GinoClaveria

Hi, my name is Gino Claveria and I am sending this proposal to express my sincerest interest in applying for this job. I am a graduate of Bachelor of Science in Computer Science. I have worked as a customer service rep Daha Fazla

$20 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0
eslameldeeb736

I have got a great experience in the customer service field, i previous worked as an international call center agent at vodafone uk (VOIS) for 3 years

$15 USD / saat tutarından itibaren
(0 Değerlendirme)
0.0