This is a full-time position so please read carefully before applying for the position. We're a growing eCommerce company & expanding our Customer Service Team.
We operate multiple eCommerce brands using Amazon and eBay. Our customer service team is currently consist of a very limited group of people and we are hiring 5 more. We're growing a lot! In this role, you'll work Monday - Sunday 5-6 hours per day answering customer messages through seller central and eBay platform, looking up for any new orders on eBay, check for any system notifications that may be affecting our product listings on both channels and coordinate with the appropriate agent on the team to help resolve the issue. Do let us know what is your least favorite type of sports on top of your cover letter.
You must be highly skilled in using Amazon and eBay and must have great knowledge about how it all works from the customer orders to processing customer’s claims.
We're looking to build a long term relationship with passionate leaders who are driven to make customers happy. If you're proactive and great at your job, you'll find many opportunities for learning and expanded responsibilities.
Excellent written & spoken English
Experience with Amazon Seller Central
Experience with Shopify & eBay
Demonstrated results of being a great customer service agent
Interested in a long term job
Days: Monday - Sunday
Time: 9 AM - 3 PM EST ([login to view URL]) However, please note that you may work a different schedule for 1 - 2 weeks during training.
You will be expected to work most USA holidays. If you can't work Saturdays and Sundays, please do not apply. We are flexible about taking days off when you need to. Simply communicate with us about it and there shouldn't be a problem.
What will be provided (input):
Daily & Weekly Goals
Access to all platforms and a shared group chat with other team members for collaboration
All necessary training and resources to hit your goals i.e. canned responses, macros, SOPs, etc.
How to submit your application:
For your application to be considered please include in your proposal numbered answers to:
What is your past phone agent experience?
- How soon can you start working?
- Please confirm you understand we only use Upwork to pay our agents.
- Your hourly rate so we know how much it will cost us to keep working with you.
- In the past when you worked with other clients, what was the most difficult situation that you came across and how did you solve it?
- Submit a 2 mins video recording of yourself explaining why you’re a good fit and what are the top 3 rules to great customer experience
- What Amazon Marketplaces have you worked with previously (i.e. .com, .ca, .mx, .[login to view URL], etc...)
Bu iş için 13 freelancer ortalamada $10/saat teklif veriyor
Soy un chico con muchos deseos de superación, mantengo la calma en momentos de estrés, cumplo de manera adecuada con puntualidad, honestidad y responsabilidad en las distintas actividades que realizo
Hi I've read your job description and interested to deal with you , I have expertise in all of these fields. Quality is assured. -“Waiting on your response.” Kind Regards, Ahmad
Hi I've read your job description and interested to deal with you , I have expertise in all of these fields. Quality is assured. -“Waiting on your response.” Kind Regards, Bushra