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Customer Service A+ Players Wanted!

This is a full-time position so please read carefully before applying for the position. We're a growing eCommerce company & expanding our Customer Service Team.

We operate multiple eCommerce brands using Amazon and eBay. Our customer service team is currently consist of a very limited group of people and we are hiring 5 more. We're growing a lot! In this role, you'll work Monday - Sunday 5-6 hours per day answering customer messages through seller central and eBay platform, looking up for any new orders on eBay, check for any system notifications that may be affecting our product listings on both channels and coordinate with the appropriate agent on the team to help resolve the issue. Do let us know what is your least favorite type of sports on top of your cover letter.

You must be highly skilled in using Amazon and eBay and must have great knowledge about how it all works from the customer orders to processing customer’s claims.

We're looking to build a long term relationship with passionate leaders who are driven to make customers happy. If you're proactive and great at your job, you'll find many opportunities for learning and expanded responsibilities.

Required skills:

Excellent written & spoken English

Experience with Amazon Seller Central

Experience with Shopify & eBay

Demonstrated results of being a great customer service agent

Interested in a long term job

Days: Monday - Sunday

Time: 9 AM - 3 PM EST ([login to view URL]) However, please note that you may work a different schedule for 1 - 2 weeks during training.

Notes:

You will be expected to work most USA holidays. If you can't work Saturdays and Sundays, please do not apply. We are flexible about taking days off when you need to. Simply communicate with us about it and there shouldn't be a problem.

What will be provided (input):

Daily & Weekly Goals

Access to all platforms and a shared group chat with other team members for collaboration

All necessary training and resources to hit your goals i.e. canned responses, macros, SOPs, etc.

How to submit your application:

For your application to be considered please include in your proposal numbered answers to:

What is your past phone agent experience?

- How soon can you start working?

- Please confirm you understand we only use Upwork to pay our agents.

- Your hourly rate so we know how much it will cost us to keep working with you.

- In the past when you worked with other clients, what was the most difficult situation that you came across and how did you solve it?

- Submit a 2 mins video recording of yourself explaining why you’re a good fit and what are the top 3 rules to great customer experience

- What Amazon Marketplaces have you worked with previously (i.e. .com, .ca, .mx, .[login to view URL], etc...)

Beceriler: Müşteri Desteği, Veri İşleme, Sanal Asistan

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İşveren Hakkında:
( 0 değerlendirme ) Karachi, Pakistan

Proje NO: #20284989

Bu iş için 13 freelancer ortalamada $10/saat teklif veriyor

Excelentt

I can start right away. I am already in Upwork. 5-8 per hour. Angry customers and non refund policies from clients are the difficult ones. Then I have to get advice from the client about the situation. I've worked wit Daha Fazla

$8 USD / saat
(58 Değerlendirme)
6.4
obiking2

Hello, Thanks for posting this job and giving us opportunity to apply on it. . i am a newbie freelancer and am looking for a company to dedicate my services to , i am always ready to learn and implement new strategies Daha Fazla

$9 USD / saat
(0 Değerlendirme)
0.0
jeheazu

Hello, I am applying for the position of an assistant in your company. I believe I have the necessary skills required for the position.I am an experienced virtual assistant with over 3 years experience in customer sup Daha Fazla

$8 USD / saat
(0 Değerlendirme)
0.0
swzind

Least Favorite Sport : Basketball I have read your Job Description very carefully. You are looking for a Freelancer who will work Monday - Sunday 5-6 hours per day answering customer messages through seller central an Daha Fazla

$9 USD / saat
(0 Değerlendirme)
0.0
richiedhall

Hi, I am Richie. I have worked in hotels for almost 8 years , most of which I spent working in Room reservations and Front Desk. I have experience in communicating with customers via email, phones and face-to-face. I Daha Fazla

$12 USD / saat
(0 Değerlendirme)
0.0
brayandanipi

Soy un chico con muchos deseos de superación, mantengo la calma en momentos de estrés, cumplo de manera adecuada con puntualidad, honestidad y responsabilidad en las distintas actividades que realizo

$16 USD / saat
(0 Değerlendirme)
0.0
$9 USD / saat
(0 Değerlendirme)
0.0
robglai14

What is your past phone agent experience? - Hi I am expert when it comes to customer service, Appointment Setting and Sales. I have been with sales and customer service for almost 15 years and I have worked with fortun Daha Fazla

$15 USD / saat
(0 Değerlendirme)
0.0
sarmaprakki2010

Dear Client, My name is Sitaram. I understand that you are looking for a "Customer Service Associate" to join your E-commerce team. I have gone through the job description and understand your requirements and exp Daha Fazla

$8 USD / saat
(1 Yorum)
0.0
ordertaker99

Hi I m Ahmed I have prior work experience which is related to the job. I am fully available for this position.

$8 USD / saat
(0 Değerlendirme)
0.0
bkavinash32

Hello, I believe I'm the best fit for this job since I'm already working with eBay as a customer support agent. I understand eBay policies clearly and I also provide services like handling claims opened on your eBay s Daha Fazla

$10 USD / saat
(0 Değerlendirme)
0.0
hassansolutions

Hi I've read your job description and interested to deal with you , I have expertise in all of these fields. Quality is assured. -“Waiting on your response.” Kind Regards, Ahmad

$8 USD / saat
(0 Değerlendirme)
0.0
Batairy

Hi I've read your job description and interested to deal with you , I have expertise in all of these fields. Quality is assured. -“Waiting on your response.” Kind Regards, Bushra

$10 USD / saat
(3 Değerlendirme)
0.2