Customer Success Manager B2B
€12-18 EUR / saat
We are a global sleep brand looking for a customer service & excellence expert to support daily operations and reporting in our Offline segment (retail), overseeing major European markets (Germany; UK; Iberia).
We are looking for a Freelancer (located CEST +/- 1h time zone) with availability of 100-160h per month (5 days work 6h/8h day) in Remote with the possibility of offering an internal position by two-agreement in 3 months (we have an Office in Lisbon and Frankfurt and we work hybrid).
The role will include monitoring and steering external customer service agents and tracking quality & costs. Perform reporting over claims, agent performance and costs and coordinate operational actions across teams leveraging customer insights. Implement training programs and improvement projects. Steer and improve quality and performance of external agents. Track KPI's such as Time to Respond, Quality of Response, CSAT, Contact Rate, Claim %, Tickets answered and solve.
Proje NO: #37235300
Bu iş için 24 freelancer ortalamada €15/saat teklif veriyor
Top 1% in Freelancer.com Hi, Greetings! ✅checked your project details: ✅Completed Time: In project deadline We have worked on 900 + Projects. I have 6 + years of the experience in same kind of projects. If you are look Daha Fazla
I am professional person experienced in Excel , Word , Customer Care. I have remote place to work without any distortion. I am available to start immediately .
aim a Freelancer in Saudi Arabia with availability of 100-160h per month (5 days work 6h/8h day) in Remote and i can work hybrid). i can do all of that monitoring and steering external customer service agents and tra Daha Fazla
Dear Hiring Manager, I am writing to express my strong interest in the customer service job position at your company. With my exceptional communication skills and passion for helping others, I am confident in my abili Daha Fazla
I am excited to see how well my experience aligns with your organization's needs and position requirements. I feel your core mission and culture suit what I offer as a professional. As an adept Project management suppo Daha Fazla